Addison Road Medical Practice
46 Ravenswood Road, Walthamstow, London, Greater London, E17 9LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrific Health & Well Being Coach
Rated 5 stars out of 5
by SiP - Posted on 08 August 2024
I was referred to the Surgery's Health and Well Being Coach for a series of consultations and am so grateful for her patience, understanding and help. I looked forward to our sessions as felt I could talk very openly and always came away feeling better and having learnt new coping techniques. Thank you
Visited August 2024
Addison Road Medical Practice has not yet replied.
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Review titled Professional and good practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I moved here a couple of years ago from another GP in the local area and I couldn’t be happier. The staff on reception are polite, friendly and helpful. The form system you can use online makes it easier to get an appointment without hanging on the phone for ages. All the medical staff I have interacted with have been professional and kind. I would recommend this GP surgery.
Visited August 2024
Review titled Addison Road Medical Practice
Replied on 03 October 2024
Dear Patient, Thank you so much for sharing your feedback with us. We are delighted to learn that during your last visit to Addison Road Medical Practice, you found the reception team friendly and helpful. It is great to hear that the online Klinik platform has made it easier for you to contact the surgery and secure an appointment. Furthermore, we are thrilled that your interactions with the clinical team were professional and that the kindness of our doctors has led you to recommend our practice to others. I will make sure to pass on your positive comments to the entire team, they will be thrilled to hear them. Thank you once again for reaching out. Please do not hesitate to contact us again if you have any more thoughts to share. Kind regards, Magdalena Practice Manager Addison Road Medical Practice
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Review titled Caring doctor
Rated 5 stars out of 5
by Karen kirby - Posted on 15 July 2024
I have had issues since having a fall which has required support from the mentioned GP . She has been kind caring and supportive throughout at so thorough . She even arranged for me to see a specialist within 24 hrs of seeing her as she chased up surgical team that had dealt with me the previous week . I would like to say thank you for all her support .
Visited July 2024
Review titled Addison Road Medical Practice
Replied on 03 October 2024
Dear Karen, Thank you for taking the time to share your experience with us. We are truly grateful to hear that you felt supported and well cared for by our GP during your recent health concerns. It is amazing to know that her efforts, including the quick coordination with the specialist team, made a significant positive impact on your care. I will make sure to pass your kind words and appreciation to the doctor and the rest of our team. Feedback like yours is not only encouraging for us but also motivates us to continue to provide compassionate and effective care. Thank you once again for your thoughtful comment. Kind regards, Magdalena Practice Manager Addison Road Medical Practice
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Review titled Great experience once with nurse
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
I had a smear test today in the surgery and the nurse that did the procedure for me could not have been better, best smear test experience yet! Just wish the receptionist was also as friendly. I experience quite a harsh unwelcoming check in, just being rudely directed to the auto sign in despite it having just opened and very very quite
Visited July 2024
Review titled Addison Road Medical Practice
Replied on 03 October 2024
Dear Patient, Thank you for sharing your feedback with us. It is fantastic to learn that your experience during the smear test appointment was great and that the nurse was supportive. On the other hand, I am sorry to hear that your experience with our reception team was not satisfactory on this occasion. Please be assured that we are continuously working on improving our service and we will address this issue with the team to enhance our patient experience. I hope that during your next visit, you will have an excellent experience with all our team members across every department. Thank you once again for your thoughtful comment. I will make sure to pass on your kind words to the nurse. Should you require further assistance or have any more thoughts to share, please do not hesitate to reach out. Best wishes, Magdalena Practice Manager Addison Road Medical Practice
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Review titled Shining star
Rated 5 stars out of 5
by Maxine Wallace - Posted on 30 July 2024
I went for my smear test today with a wonderful nurse. Even though I have had many smear tests during my life this today was by far the most comfortable I have ever felt. The nurse was personable and friendly and made me feel at ease. She took the time to explain everything to me and it was over in seconds. If every nurse was like her there would be a lot more take up of smear tests, both young and old. Thank you so much. I was lucky to have you today.
Visited July 2024
Review titled Addison Road Medical Practice
Replied on 21 August 2024
Dear Maxine, Thank you so much for taking the time to share your positive experience with us. It is wonderful to hear that you felt comfortable and reassured during your visit and that our nurse was kind and professional. I will be sure to pass your kind words along to the nurse and the rest of our team. Feedback like yours really motivates us. Thank you once again for your kind words. If you have any further feedback or need any assistance do not hesitate to reach out. Warm regards, Magdalena Practice Manager
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Review titled Efficient and responsive
Rated 5 stars out of 5
by Andree - Posted on 16 July 2024
I've had a couple of reasons to use this practice recently. In both cases I got a telephone call within an hour or so of leaving an online message, and a satisfactory conclusion.
Visited July 2024
Review titled Addison Road Medical Practice
Replied on 02 October 2024
Dear Andree, Thanks so much for sharing your experience with us. It is great to hear that you found our service efficient and responsive and that we got back to you quickly after you contacted us through Klinik. It is great to know that we could help you reach a satisfactory conclusion on both occasions. We strive to provide the best care possible and feedback like yours really motivates us. I will make sure to pass along your kind words to the team. If there is anything else you need or further feedback you would like to share, please do not hesitate to get in touch. Kind regards, Magdalena Practice Manager Addison Road Medical Practice
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Review titled Health and Wellbeing Coach
Rated 4 stars out of 5
by Anonymous - Posted on 19 September 2024
I can not recommend the Health and Wellbeing Coach at Addison Road Medical Practice more. She has been so helpful to me and given me many tools I am able to use daily which in turn has helped with my Fibromyalgia and anxiety. She is simply brilliant.
Visited July 2024
Review titled Addison Road Medical Practice
Replied on 03 October 2024
Dear Patient, Thank you very much for sharing your feedback with us! It is fantastic to learn that our Health and Wellbeing Coach, Alex, has been so helpful and has provided you with tools to support your daily life as you manage your underlying health conditions. I will make sure to pass on your kind words to her and she will be thrilled to hear them. Should you require any further assistance or have any more feedback to share, please do not hesitate to reach out. Best wishes, Magdalena Practice Manager Addison Road Medical Practice
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Review titled Nurse M was amazing
Rated 5 stars out of 5
by Iza Karamon - Posted on 10 July 2024
I had my smear test done and considering it's always been a bit of a testing experience for me, nurse M made me feel at ease. She was very communicative, gentle and supportive. I always dread those type of tests and she definitely made it stress free experience. Truly wonderful person.
Visited July 2024
Review titled Addison Road Medical Practice
Replied on 03 October 2024
Dear Iza, Thank you very much for taking the time to write to us. We are pleased to hear that the recent visit to Addison Road Medical Practice was positive. It is fantastic to know that our nurse was communicative, gentle, and supportive during your appointment, especially during a sensitive one like a smear test. I will make sure to share your kind words with her and the all nursing team. If you have any more feedback to share, do not hesitate to reach out. Thank you once again! Best wishes, Magdalena Practice Manager Addison Road Medical Practice
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Review titled Great care from nurse
Rated 4 stars out of 5
by Ludmila - Posted on 05 July 2024
I recently had an appointment with Nurse M and I am truly pleased with the care and professionalism she showed during the consultation. M took the time to listen to my concerns, ensuring she understood every detail of my medical history and current symptoms. She also encouraged me to ask questions. Her attentive approach made me feel valued and heard, which is rare in busy healthcare settings. I highly recommend M to anyone seeking attentive and knowledgeable medical care.
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 15 August 2024
Dear Ludmila, Thank you for sharing your feedback with us. I am delighted to hear that Nurse Maria provided the care and attention you needed during your consultation. It is wonderful to know that she took the time to listen to your concerns, understood your medical history, and encouraged you to ask questions. We always strive to make our patients feel valued, and it is great to hear that Nurse Maria's approach had that impact on you. I will gladly pass on your compliments to Nurse Maria and the rest of our team who will be delighted to hear about them. Thank you again for taking the time to share your thoughts. If there is anything else we can do for you, please do not hesitate to reach out. Best wishes, Magdalena Practice Manager
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Review titled Amazing GP surgery
Rated 5 stars out of 5
by Helen Cardwell - Posted on 21 June 2024
I have been consistently impressed with Addison Rd since rejoining the practice a few years ago. The admin staff are consistently caring, helpful, and warm. Today, for example, I was contacted within the hour of sending a contact form and offered an appointment on the same day. To be clear, this was not an emergency! I have just returned from my visit with the GP. I would like to name her because I have never in my life felt so listened to and helped by a GP. This woman was incredibly knowledgeable and she offered me more help than I had even hoped for. After a year of increasing suffering, I left the GP with hope that my condition might actually be treated, and this has made a huge difference to my well being. Thank you Addison Road for your consistent high performance in a time when GPs surgeries are so very challenged. You are doing everything right.
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 15 August 2024
Dear Helen, Thank you so much for your kind words and for taking the time to share your experience at Addison Road. I am absolutely delighted to hear that you have been consistently impressed with our practice and that our admin staff have made a positive impact on your visits. It is wonderful to know that you were contacted promptly and offered a same-day appointment. I am particularly pleased that you felt so listened to and supported by the GP during your visit. It means a lot to us that she made a real difference in your well-being and provided you with the hope and help you needed. Your feedback will certainly be passed on to her and the rest of the team. Thank you again for your review and for acknowledging the hard work of our team. Should you have any further feedback please do not hesitate to reach out. Best regards, Magdalena Practice Manager