Addison Road Medical Practice
46 Ravenswood Road, Walthamstow, London, Greater London, E17 9LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing GP surgery
Rated 5 stars out of 5
by Helen Cardwell - Posted on 21 June 2024
I have been consistently impressed with Addison Rd since rejoining the practice a few years ago. The admin staff are consistently caring, helpful, and warm. Today, for example, I was contacted within the hour of sending a contact form and offered an appointment on the same day. To be clear, this was not an emergency! I have just returned from my visit with the GP. I would like to name her because I have never in my life felt so listened to and helped by a GP. This woman was incredibly knowledgeable and she offered me more help than I had even hoped for. After a year of increasing suffering, I left the GP with hope that my condition might actually be treated, and this has made a huge difference to my well being. Thank you Addison Road for your consistent high performance in a time when GPs surgeries are so very challenged. You are doing everything right.
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 15 August 2024
Dear Helen, Thank you so much for your kind words and for taking the time to share your experience at Addison Road. I am absolutely delighted to hear that you have been consistently impressed with our practice and that our admin staff have made a positive impact on your visits. It is wonderful to know that you were contacted promptly and offered a same-day appointment. I am particularly pleased that you felt so listened to and supported by the GP during your visit. It means a lot to us that she made a real difference in your well-being and provided you with the hope and help you needed. Your feedback will certainly be passed on to her and the rest of the team. Thank you again for your review and for acknowledging the hard work of our team. Should you have any further feedback please do not hesitate to reach out. Best regards, Magdalena Practice Manager
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Review titled Very professional & pleasant Doctor
Rated 5 stars out of 5
by Eve Dumitriu - Posted on 28 June 2024
The Doctor I’ve seen today and exactly a week ago, is exceptional, very knowledgeable & meticulos. I feel being in very safe hands with her. It is for the first time when a doctor at Addison Road Medical Practice is giving me a follow up appointment to check how I did recover after the antibiotics - she checked again my ears & the toe infection, & proscribed other 3 days of the same antibiotics, so I will have 10 days of treatment as the infection is still not resolved completely. I kindly ask the management of the practice to let me see the same doctor, when I need medical attention.
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 15 August 2024
Dear Eve, Thank you for taking the time to share your wonderful feedback with us. I am delighted to hear that you had such a positive experience with the doctor during your recent visits. It is wonderful to know that you felt well-cared for and in safe hands, especially with the attention to follow-up care and thorough treatment. We understand the importance of continuity in care and we always try our best to allow patients to see the same doctor for follow-up appointments. I truly appreciate your comment and will make sure to pass along your kind words to the doctor and the whole team. Thank you again for your trust in our practice. We look forward to continuing to provide you with a high level of care. Best wishes Magdalena Practice Manager
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Review titled Nurse appointment
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I visited the practice today for my nurse led appointment. The nurse I saw today was excellent. Very knowledgeable and kind. Given the nature of the appointment I was anxious and she was extremely reassuring and calm. I could not recommend her enough. Nurse N was incredible, a true asset to the practice
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 15 August 2024
Dear Patient, Thank you very much for your kind feedback regarding your recent visit to our practice. I am pleased to hear that the nurse was able to provide you with the knowledge, kindness, and reassurance you needed during your appointment. It is great to know that she helped ease your anxiety and provided such excellent care. I will make sure to pass along your compliments to the nurse and the rest of the team. Your recognition of her efforts as a true asset to our practice means a lot to us. Thank you once again for your review. Should you have any more feedback please do not hesitate to reach out. Kind regards, Magdalena Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
I am amazed with this practice and specially my doctor as soon as I have enrolled, I received welcoming emails. Once I have made a report of a specific health condition, my Doctor called me to go over my symptom's and seek for a treatment and a solution, with two days i had an mri booked. I really recommend this practice and particularly Dr Ahmad
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 21 August 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are pleased to hear that you felt welcomed right from the start and that Dr. Ahmad was able to swiftly address your health concerns by arranging an MRI promptly. Your feedback is very important and I will make sure to pass your kind words along to Dr. Ahmad and the rest of our team. They will be delighted to know they made such a positive impact on your care. If there is anything else you need or further feedback you would like to share, please do not hesitate to reach out. Kind regards, Magdalena Practice Manager
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Review titled Excellent patient care
Rated 5 stars out of 5
by Hugh Halford - Posted on 17 June 2024
Really impressed as always with patient care by the doctors, and speed of response to request for appointment. Receptionist was also excellent. Thank you so much!
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 21 August 2024
Dear Hugh, Thank you for taking the time to share your feedback. We are thrilled to hear that you experienced excellent patient care during your visit. We work hard to provide the best care possible and it is always wonderful to know when we have met that goal. I will make sure to pass along your kind words to our staff. They will be pleased to hear that their efforts made a positive impact on your experience. Thanks again for your feedback. Kind regards, Magdalena Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
I was booked for a smear test, never a pleasant experience, but nurse was very welcoming. She asked questions in a sensitive way, explained exactly what she was going to do, and then carried out procedure quickly and efficiently (this has often not been the case with previous smear tests). I would say it was best experience of a smear test that I have had.
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 21 August 2024
Dear Patient, Thank you so much for taking the time to share your experience with us. It is wonderful to hear that your visit for a smear test was handled with care and efficiency by our nurse. We understand that these appointments can be sensitive and we are thrilled to know that our nurse made you feel comfortable and well-informed throughout the procedure. Your feedback is important to us and I will make sure to pass on your kind words to the nurse and the rest of our team. Thank you again for your kind words. Please do not hesitate to reach out if there is other feedback you would like to share. Warm regards, Magdalena Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mumtaz Hedayat - Posted on 28 June 2024
Great advice, lovely to talk to and gave alot more information regarding asthma. Very pleased with my appointment
Visited June 2024
Review titled Addison Road Medical Practice
Replied on 15 August 2024
Dear Mumtaz Hedayat, Thank you so much for your kind words and for taking the time to share your feedback. I am delighted to hear that you found the practice helpful and that the advice you received on asthma management was informative. It is always our goal to ensure our patients leave feeling well-informed and satisfied with their care. I will be sure to pass along your positive feedback to the staff as they will be thrilled to know they made a difference in your experience. Thank you once again and please do not hesitate to reach out if you need anything further. Kind regards, Magdalena Practice Manager
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Review titled Professional physiotherapists
Rated 5 stars out of 5
by Alina - Posted on 30 May 2024
Well received by physio Kimberley- incredibly friendly & helpful, extremly professional. I'm very impressed with the way the problem is analyzed and how personalized the exercise program is. Kimberley spent time explaining to me the underlying cause of the problem so I fully understand what needs to be corrected. I will highly recommend Kimberley.
Visited May 2024
Review titled Addison Road Medical Practice
Replied on 03 July 2024
Dear Alina, Thank you for taking the time to share your positive feedback about your recent experience with our physiotherapist, Kimberley. I am truly delighted to hear that you found the service to be both friendly, and professional and that the personalised exercise programme crafted by Kimberley met your expectations so thoroughly. Understanding the root cause of an issue is crucial for effective treatment, and it is wonderful to know that Kimberley took the time to explain this in detail, ensuring that you felt fully informed and comfortable with your treatment plan. Your recommendation is the highest compliment we could receive, and it is greatly appreciated. I will ensure that your kind words and praises are passed on to Kimberley; such feedback is not only encouraging but also reinforces the values we hold dear in our practice. If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. Kind regards, Magdalena, Practice Manager
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Review titled The Waiting in Pain Game
Rated 1 star out of 5
by Amer Aziz - Posted on 10 May 2024
Severe back pain, potentially issue with some organ or muscles. Contacted the GP on the 1st weekof May and was told the earliest I could be seen would be last week in May. Filled in an online application form - asked to wait two week before the GP could entertain me:-). This is a real game of too many patients and not enough allocated resources. Feel hostage to the practice. Will make formal complaint. Currently taking codine as temporary fix - life changing experience to have such pain and be ignored. Sad state of affairs.
Visited May 2024
Review titled Addison Road Medical Practice
Replied on 15 August 2024
Dear Amer Aziz, Thank you for taking the time to share your experience with us. I am very sorry to hear that we were not able to meet your expectations on this occasion. I understand your concerns regarding the wait time for an appointment. I would like to mention that our practice operates on a triage-based system. This means that when a patient completes the online form, the information provided is carefully reviewed by a GP to determine the urgency of the appointment. In some cases, appointments may be classified as routine, which typically results in a booking within two weeks. In the meantime, we encourage patients who are in significant pain or have worsening symptoms to contact us directly so we can reassess their needs urgently. Your feedback is important to us, and we will continue to work on improving our services to better meet the needs of all our patients. If you have any further concerns or would like to discuss this matter directly, please do not hesitate to contact me via the practice reception and book a telephone call during my management session. I wish you all the best and hope you stay healthy. Kind regards, Magdalena Practice Manager
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Review titled A wonderful practice
Rated 5 stars out of 5
by Fran Corcoran - Posted on 31 May 2024
I have been coming here for years and have only had positive experiences - all the Drs and staff have always gone above and beyond, always professional. My appt today was a great example - the dr I saw dealt with my two queries really quickly, sorting out follow up and a prescription. I used the new online booking system which is brilliant - so efficient - feel very fortunate to have such a brilliant practice so local. Huge thx to the whole Addison Road team
Visited May 2024
Review titled Addison Road Medical Practice
Replied on 02 July 2024
Dear Fran, Thank you very much for taking the time to share your wonderful feedback about your recent experience at Addison Road Medical Practice. I am absolutely delighted to hear that you have consistently received excellent service from our dedicated team over the years. It is particularly pleasing to know that our doctors and staff continue to exceed your expectations, especially noted during your latest appointment where your queries were addressed promptly and effectively. I also appreciate your positive remarks on our online booking systemand it is great to hear that you find it efficient and user-friendly. Your kind words are truly motivating for us all and I will make sure to pass your thanks and comments to the entire team. They will be thrilled to know their efforts are making a real difference. Should you ever have more feedback or need further assistance in the future, please do not hesitate to reach out. Warm regards, Magdalena Practice Manager Addison Road Medical Practice