Adlington Medical Centre
22-24 Babylon Lane, Anderton, Chorley, PR6 9NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Personal Service
Rated 5 stars out of 5
by Lorraine Kluczniak - Posted on 11 November 2024
I appreciate the continuing care I received from the practice, being able to see the same doctor each time and I really feel like they care for my welfare. I was struggling with my mental health and attended on 4th November. I was given a medication review and follow up on my referral to the mental health team. I left feeling like somebody cared.
Visited November 2024
Review titled Adlington Medical Centre
Replied on 11 November 2024
Dear Lorraine, Thank you for taking the time to provide feedback. We understand the importance of being able to see the same Doctor each time that you visit the GP Practice. We are continually reflecting our provision of service and we are hoping that the improvements can be seen by our patients. We will ensure that the feedback is passed on to the GP and the team. Kind regards, Julie Southern Population Health Manager
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Review titled excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
very easy to book the appointment on line, I got an appointment of my choice on the day, the nurse practitioner was very good. I would definitely recommend this service to others.
Visited October 2024
Review titled Adlington Medical Centre
Replied on 08 November 2024
Dear Patient, Thank you for taking the time to provide feedback. We really appreciate it. I will pass the feedback to the Nurse Practitioner. Kind regards, Julie Southern Population Health Manager
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Review titled excellent surgery
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
I found the receptionists very pleasant and helpful, the Dr gave me time and sorted out my problem in a very caring manor- well done all!!
Visited September 2024
Review titled Adlington Medical Centre
Replied on 11 November 2024
Dear Patient, Thank you for your feedback. We are pleased that our staff, from receptionists to Doctors are making a trip to the practices a comfortable experience. We will ensure that your feedback is passed on to the team. Thank you Julie Southern Population Health Manager
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Review titled Shocking
Rated 1 star out of 5
by Michael jones - Posted on 05 March 2024
I went in to discuss my long term condition of type1 diabetes as the dsn at the hospital have discharged me (reasons unbeknown to me) I have several concerns regarding my health and the response I got was “what do you want me to do “ I was pretty shocked then he said he’d refer me back to the dsn at Chorley hospital (who have already discharged me ) ??????
Visited March 2024
Review titled Adlington Medical Centre
Replied on 06 March 2024
Dear Mr Jones, Thank you for the feedback. I am sorry that you have had a poor experience. I will pass this on to the GP in question. This is not the level of service that we wish to offer. I will contact you directly to remedy the situation. Kind regards, Julie Southern Population Health Manager
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Review titled Significant deterioration in quality
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Since being taken over, it’s virtually impossible to get an appointment, including for children. This used to be a really effective and caring practice and it used to be easy to speak to someone or get an appointment when needed. Telephone consultations now seem to work on the idea that the GP can ring whenever they feel like it during the day and you’re expected to be available at all times but getting through to the surgery takes around 30 minutes to speak to someone. The management of the surgery needs some serious improvement on how to deal with members of the public as many of the issues seem to be created by the surgery themselves and could easily be resolved by better communication with patients and more effective management of their appointments system.
Visited May 2023
Review titled Adlington Medical Centre
Replied on 23 June 2023
Dear patient, Thank you for your feedback. We take feedback seriously and always endeavor to improve our service. We have recently increased the number of appointments offered. We cannot always guarantee a certain time for the GP to call as there are occasions when clinics do not run to time due to medical emergencies. We do offer face to face or telephone appointments 6 days a week and Monday to Friday evenings. I will pass the feedback to the GPs regarding telephone appointments calls. We are working on other forms of digital communication with our patients. This includes apps, text messaging and the website is, at present being overhauled. Again, thank you for the feedback. Kind regards, Julie Southern Population Health Manager julie.southern2@nhs.net