Adur Health Partnership - Northbourne Medical Centre
193A Upper Shoreham Road, Shoreham-by-Sea, West Sussex, BN43 6BTContact details and opening times
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Reviews
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Review titled Needs improvement
Rated 1 star out of 5
by Bridget - Posted on 16 May 2024
Phoned about an outstanding delivery of medication to be told it was with the pharmacist. Rang them to be told they had no record of it. Rang the medical centre who told me the prescription had not been done and had bo record of the previous call not 29 minutes before. Assured me it would be done now. What on earth is going on. Btw when I first phoned up to chase the prescription I was on hold for some time. When I finally got through to a person they hung up!!! What is happing in this country??????
Visited May 2024
Review titled Adur Health Partnership - Northbourne Medical Centre
Replied on 20 May 2024
Dear Bridget, I was sorry to read that you had a bad experience with the service at Northbourne Medical Centre, however, I would like to thank you for taking your time to give us your feedback. Please accept our apology. Please email me at sxicb-wsx.ahp@nhs.net with more details and I will look into your prescription query and the call situation. The demand on our services is extremely high and we are aware of the long waits on the telephone. Our Medical Receptionists do their best to answer all the calls coming to the surgery. We (AHP) have been exploring a new way of working which we will be adopting in the next few months. It is our hope that the situation will improve for both our patients and our colleagues. With kind regards, Petra Butler Patient Experience Manager
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Review titled Very helpful receptionist
Rated 4 stars out of 5
by Angela Avis - Posted on 26 October 2023
Incredibly helpful receptionist when I phoned to make appointment and then answered my queries. I felt valued.
Visited October 2023
Review titled Adur Health Partnership - Northbourne Medical Centre
Replied on 01 November 2023
Dear Mrs Avis, thank you very much for your kind review. I was very glad to have read about your positive experience at the surgery. I will make sure it is passed on to our Reception team who will be thrilled to receive it. Yours sincerely, Petra Butler Patient Experience Manager
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Review titled Unable to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
I've phoned several times and been unable to get an appointment at all about something I'm quite worried about. Urgent appointments are only available if you ring at 8am. Tried again on Friday at 8:04am. I'm 27th in the telephone queue before I can even get to speak to someone to try and get an appointment. It's the 4th time I've rung. Every time I get through to make a routine appointment, there are none available in their calendar, and they just ask me to call back. It just seems impossible to see a doctor.
Visited February 2023
Adur Health Partnership - Northbourne Medical Centre has not yet replied.