Aelfgar Surgery
Church Street, Rugeley, Staffordshire, WS15 2ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2025
I visited the surgery for throat and ear pain. I was seen by ‘Physician’s assistant’. By this time, it was over a week since I had severe throat & ear pain, difficulty swallowing and yet the assistant suggested just paracetamol is enough. A few days later I also had pink eye along with throat & ear pain. A week later (3 weeks in pain now) as my symptoms weren’t any better, I visited the surgery again and was seen by a paramedic, who prescribed antibiotic for a week. Although I completed the antibiotic course and the pain reduced but I had sudden severe throat pain, I visited the surgery again. I was seen by the physicians assistant, who advised unless I have difficulty swallowing or breathing, just paracetamol will be sufficient. How long does one have to suffer in pain to be properly diagnosed and treated?
Visited February 2025
Review titled Aelfgar Surgery
Replied on 24 February 2025
Dera Patient Thank you for your feedback. I am sorry that you have not been satisfied with the outcome of your appointments and you remain in pain. Please contact me to arrange an appointment with a GP to review your symptoms. Kind Regards Lisa Smith Practice Manager
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Review titled Fab service
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
Rang up in regards to tonsillitis. Requested a telephone appointment. Receptionist told me I needed to be seen. She got me in the same day. Got there, signed in on the computer and I didn't even sit down and I was called in. Was in and out in 10mins. The service they provide here is first class. So glad I moved here.
Visited November 2023
Aelfgar Surgery has not yet replied.