Aintree Park Group Practice
46 Moss Lane, Orrell Park, Liverpool, L9 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive experience today
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2024
Managed to get into the call queue at 8 am today & secured a face to face appointment with a GP. He dealt with today’s problem referred me for an X-ray which I went to Litherland Town Hall for. I waited 10 minutes for the x ray, which was instantly reported on. Thank you NHS. Another day I have tried 200 times to get into the call queue & only got an engaged tone. This isn’t the fault of the staff who are working hard to accommodate a failing system, through no fault of their own. Today it worked for me & I am thankful.
Visited October 2024
Aintree Park Group Practice has not yet replied.
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Review titled Fantastic Customer Service (as usual!)!
Rated 5 stars out of 5
by Ben Foster - Posted on 30 May 2024
I left my monthly prescription renewal to last minute before a holiday away and Reception Staff were fantastically helpful in getting the script signed off and over to the Pharmacist.
Visited May 2024
Aintree Park Group Practice has not yet replied.
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Review titled Life Endangering
Rated 1 star out of 5
by Mike McEwan - Posted on 31 January 2024
Between the GP and the hospital they lost my wife's results, for four months. The results are potentially serious. My wife wanted access to her medical records and the receptionist said to come on before 6.30pm. She went at 5.05 and it was closed.
Visited January 2024
Aintree Park Group Practice has not yet replied.
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Review titled Appointments are nightmares
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
I have been asked to get an appointment from the gp because they have sent a letter to my gp from the hospital regarding my test results, I always avoid calling cos it’s a horrible experience. You keep doing blood test that no one gets to review results with you and then they call for more blood test. To book this appointment, I started calling beginning this week with an average of over 56-73 dials every morning from 8am only to get through and be told to try again next week Monday which can be understandable bearing the pressure of the NHS but no empathy from the staff regarding this. Online platform is another horror. I have no idea how they system can function like this. Its more than a nightmare.
Visited July 2023
Aintree Park Group Practice has not yet replied.
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Review titled Impossible to get a response!
Rated 3 stars out of 5
by Anonymous - Posted on 23 May 2023
Having been left a message to contact the surgery for recent test results, I tried phoning for three days from 8 am for as long as I could before giving up. I walked to the surgery, told receptionist I was waiting for test results, she said “ok, someone will phone you today at some point” No one phoned, so I tried the “e consult” “ Sorry, your surgery is not accepting this option” Found a link to register a complaint, and again, no response. This is over a week now. Why has the system deteriorated so much? This is why A&E is always full, people just can’t get through to their GP.
Visited May 2023
Aintree Park Group Practice has not yet replied.
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Review titled Impossible to get in touch to discuss results
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
Following on from recent tests received a txt from the surgery to book a call with the doctors. Phoned straight away to get told I need to phone first thing in the morning. Tried this for the next 4 days unsuccessfully. Did an econsult instead - auto response said I’d hear back from surgery within a week but the doctor tried calling me a few hours later (without any forewarning) while I was in a work meeting. Left message asking me to call back which I did within 20 mins. Got told they’d msg the doctor. Waited another 5 hrs. My wife tried calling again to see when the doctor would ring - same response. They’d msg the doctor. It’s now a new week, not heard anything so tried phoning and been told that I’ve either got to try ringing on the day again or do an econsult. These options are not helpful when u work full time. Hopefully my tests results haven’t shown anything that’s time sensitive
Visited May 2023
Aintree Park Group Practice has not yet replied.