Air Balloon Surgery
Kenn Road, St. George, Bristol, Avon, BS5 7PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Let's hear it for admin
Rated 4 stars out of 5
by B Boulton - Posted on 22 November 2023
I am writing because I have always found the admin staff at Air Balloon Surgery helpful, supportive and professional. Yesterday two members of staff, one in particular, helped organise hospital transport for me - for the first time so I was a little in the dark as to process. It demanded liaising a few times with transport and another hospital. Thank you for your help
Visited November 2023
Review titled Air Balloon Surgery
Replied on 04 December 2023
Dear Patient, Thank you so much for taking the time to record your experience. We are so pleased the team was able to help you with your specific need. The team work hard to help all of our patients as best they can, so it is also lovely to know that you always find them to be supportive, helpful and professional. I will make sure that these comments are passed on as it is much appreciated Best wishes Kate Francis Practice Manager
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Review titled Friendly and responsive
Rated 5 stars out of 5
by Hayley - Posted on 27 July 2023
I’ve been so impressed with Air Balloon since I registered last year while pregnant. A year later my daughter and I have continued to receive timely and expert care. From the friendly reception staff to the caring doctors, I feel incredibly lucky to have such a supportive GP practice nearby.
Visited July 2023
Review titled Air Balloon Surgery
Replied on 31 July 2023
Dear Hayley Thank you so much for your very kind comments which I will pass on to the team. It is always very much appreciated to hear such positive comments. Many thanks for taking the time and trouble to post your thoughts. Best wishes Kate Francis Practice Manager
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Review titled Efficient, friendly and professional
Rated 5 stars out of 5
by Chantelle - Posted on 06 June 2023
I rang the surgery today with a bout of tonsillitis. Reception picked up the phone within seconds and arranged for a GP to call me back. The GP called back within the hour and 15 minutes later I was in the surgery being checked over as a precaution. I am so impressed with how quickly I was seen. Less than an hour later, I am at home with antibiotics. What a brilliant GP surgery, I feel lucky to have it as my local as you hear so many bad reviews of others. Kind, thoughtful, friendly staff - thank you!
Visited June 2023
Review titled Air Balloon Surgery
Replied on 12 June 2023
Dear Chantelle Many thanks for your very kind comments. Its great to hear that our services worked so well and quickly and hope you are feeling better. I will let the team know as they work very hard to do the best they can and will appreciate your feedback. Best wishes Kate Francis Practice Manager
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Review titled Awesome receptionist team
Rated 5 stars out of 5
by Michelle Linbourne - Posted on 22 May 2023
I can't thank your team of receptionists enough ! they go above and beyond and have helped me no end in queries and follow ups ,phone calls back with updates and I genuinely feel they care about patients and trying to help as much as possible,thanks all and keep up the good work
Visited May 2023
Review titled Air Balloon Surgery
Replied on 22 May 2023
Dear Michelle. Many thanks for your kind words. These will be passed onto the team. They work hard to provide a good service to our patients and I know they will appreciate the time you have taken to post your comments. Many thanks Kate Francis Practice Manager
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Review titled Compassionate Doctor
Rated 5 stars out of 5
by Lynn Jacob - Posted on 13 May 2024
I took my 92 year old mother who has late stage dementia to see a lovely female doctor that we have never seen before. The Dr showed such understanding, patience and compassion with mum and was very good at explaining what she was doing during her examination etc. I’m pretty sure mum felt at ease with her as did I. Thank you so much for your valuable time.
Visited May 2023
Review titled Air Balloon Surgery
Replied on 13 May 2024
Dear Lynn Many thanks for taking the time to leave your lovely review. I will pass on your comments to the team. They very much appreciate positive feedback. Best wishes Kate Francis Practice Manager
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Review titled Couldn't fault their care for my very poorly 3yr old
Rated 5 stars out of 5
by Sarah Williams - Posted on 11 January 2023
My 3 Yr old had gotten more and more poorly during the day ..I called late 5.30 on a Monday.I spoke to a Receptionist and explained and within 20mins the GP had called back and agreed with me that he had tonsillitis so she sent a prescription to a pharmacy that was still open and I went to collect it.From initial phone call to his first dose of antibiotics was exactly an hour.He is feeling much better now thank you and I'm extremely grateful to the Receptionists and Doctor.Thanks again
Visited January 2023
Review titled Air Balloon Surgery
Replied on 22 May 2023
Dear Sarah, We are pleased to hear this feedback and that we were able to respond quickly and that your son made a good recovery. It is very rewarding for the team when things work out so well and they work hard to provide a quick and responsive service when things are urgent. Many thanks for taking the time to post your comments. Kate Francis Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Lyn Miles - Posted on 28 December 2022
I look after my elderly fathers health, this practice is exemplary…. From receptionists to all of the wonderful drs, each and everyone of you have provided the very best care my father could wish for and for our family we applaud you.
Visited December 2022
Review titled Air Balloon Surgery
Replied on 29 December 2022
Thank you Lyn for taking the time to comment on our services. Our staff always aspire to providing the highest standards of clinical care and services, and we are so pleased to hear that this has been your father's experience. Your kind comments have been passed on to the whole team.
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Review titled Best practice in Bristol!
Rated 5 stars out of 5
by Christine Latham - Posted on 14 December 2022
Every member of the team at Air Balloon surgery deserves a medal but I’m particularly grateful to one doctor in particular and her prompt diagnosis which sent me to blood tests and hospital consultancy. I have needed regular visits to the surgery for the last 4 years - it’s never difficult to get an appointment and all staff are friendly and professional Huge gratitude to all concerned. We are well cared for at Air Balloon so big thanks
Visited December 2022
Review titled Air Balloon Surgery
Replied on 29 December 2022
Thank you Christine for taking the time to comment on our services. We are so pleased to hear that your experiences with Air Balloon Surgery over recent years have been consistently positive, and you have received appropriate care when you have needed it. Your kind comments have been passed on to the whole team.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Gloria - Posted on 06 December 2022
Consistently great service from all the GPs, nurses and receptionists. In spite of the great deal of pressure the NHS is under, me and my family have always managed to get the medical care we need and we feel in very good hands! Thank you Air Balloon surgery!
Visited December 2022
Review titled Air Balloon Surgery
Replied on 07 December 2022
Dear Gloria Very many thanks for taking the time to give this lovely feedback. It always gives the team a great deal of pride to hear such comments and makes everything worth while. I will be sharing this with the wider team Best wishes Kate Francis Practice Manager
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Review titled great service extremely pleased
Rated 5 stars out of 5
by jean - Posted on 28 November 2022
recent health issue saw me contact the surgery and was sent to hospital within a few days, i would like to thank the doctor who arranged this in such a short time,we have always had first class service from airballoon and know we can trust all the doctors and staff,thank you all.
Visited November 2022
Review titled Air Balloon Surgery
Replied on 30 November 2022
Dear Jean, Thank you so much for your very kind comments. They have been shared with the wider team and are very much appreciated. Hope you are now feeling much better. Kate Francis Practice Manager