Air Balloon Surgery
Kenn Road, St. George, Bristol, Avon, BS5 7PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best practice in Bristol!
Rated 5 stars out of 5
by Christine Latham - Posted on 14 December 2022
Every member of the team at Air Balloon surgery deserves a medal but I’m particularly grateful to one doctor in particular and her prompt diagnosis which sent me to blood tests and hospital consultancy. I have needed regular visits to the surgery for the last 4 years - it’s never difficult to get an appointment and all staff are friendly and professional Huge gratitude to all concerned. We are well cared for at Air Balloon so big thanks
Visited December 2022
Review titled Air Balloon Surgery
Replied on 29 December 2022
Thank you Christine for taking the time to comment on our services. We are so pleased to hear that your experiences with Air Balloon Surgery over recent years have been consistently positive, and you have received appropriate care when you have needed it. Your kind comments have been passed on to the whole team.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Gloria - Posted on 06 December 2022
Consistently great service from all the GPs, nurses and receptionists. In spite of the great deal of pressure the NHS is under, me and my family have always managed to get the medical care we need and we feel in very good hands! Thank you Air Balloon surgery!
Visited December 2022
Review titled Air Balloon Surgery
Replied on 07 December 2022
Dear Gloria Very many thanks for taking the time to give this lovely feedback. It always gives the team a great deal of pride to hear such comments and makes everything worth while. I will be sharing this with the wider team Best wishes Kate Francis Practice Manager
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Review titled great service extremely pleased
Rated 5 stars out of 5
by jean - Posted on 28 November 2022
recent health issue saw me contact the surgery and was sent to hospital within a few days, i would like to thank the doctor who arranged this in such a short time,we have always had first class service from airballoon and know we can trust all the doctors and staff,thank you all.
Visited November 2022
Review titled Air Balloon Surgery
Replied on 30 November 2022
Dear Jean, Thank you so much for your very kind comments. They have been shared with the wider team and are very much appreciated. Hope you are now feeling much better. Kate Francis Practice Manager
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Review titled What is the point of e-consult?!!
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Can't get appointment, sick or constantly ringing and waiting for 45 mins to be told no appointments ring again. I have no more credit on phone to ring again. Walked there but no appointments. Staff suggest I use e-consult via their website. Took ages to go through all the e-consult questions, but filled in page after page. GP will contact me by end of following day. Following day, text from GP = book an appointment!!!! How has this helped anyone? I've wasted my time, GP wasted their time. What a waste of energy, time and money!! No wonder GP practices are struggling. What is the point of e-consult? Now I'm back to square one. No credit on phone to ring. Too fatigued to walk all the way there again and speak to receptionists.
Visited November 2022
Review titled Air Balloon Surgery
Replied on 16 November 2022
Dear Patient, Thank you for taking the time to let us know that this has not been a great experience and we are very sorry to hear this. Please can I suggest that you do contact us again, explain what has happened and that the GP responded to your e-consult and asked you to make an appointment. While some things can be dealt with by e-consult, it is not suitable for everything. On this occasion it's clear you need an appointment. E-consult does help us to manage a workload that has grown considerably, while we have no more resources to manage it. We are always happy to discuss concerns or give additional help. If you would like to do this please get in touch and ask to speak to someone in the management team. Once again, we are sorry that you are unhappy and you are struggling to make an appointment. Thank you for making us aware. Kate Francis Practice Manager
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Review titled Best doctors surgery in Bristol
Rated 5 stars out of 5
by G Flower - Posted on 21 November 2022
Receptionists are always amazing and make time to listen to you when you phone up to make sure you receive the right treatment and genuinely care about every individual person Doctors absolutely first class I feel so blessed at age 69 my health is being so well cared for Thankyou everyone and keep up the good work it really does make a difference especially in these difficult times
Visited November 2022
Review titled Air Balloon Surgery
Replied on 30 November 2022
Dear Patient Thank you so much for taking the time to express your kind comments about our services. Your comments have been shared with the wider team and it really does make a difference to know that the teams hard work is appreciated. I know that all the staff try their best to help everyone. Many thanks Kate Francis Practice Manager
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Review titled Great practice great staff
Rated 5 stars out of 5
by Alice Ricketts - Posted on 28 October 2022
Nothing but good experiences here at the surgery great staff from friendly and helpful receptionists to caring health care professionals. GPS are always helpful and supportive easy to get an appointment thank you all :)
Visited October 2022
Review titled Air Balloon Surgery
Replied on 31 October 2022
Dear Alice Thank you so much for taking the time to leave your review and for your very kind comments. I will make sure the team are aware. They work very hard to do the best they can and I know receiving such supportive feedback is very appreciated. Many thanks Kate Francis Practice Manager