Aire Valley Surgery
Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon, Leeds, West Yorkshire, LS19 7JNContact details and opening times
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Reviews
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Review titled Online limitations
Rated 3 stars out of 5
by Anonymous - Posted on 20 November 2024
I tried to contact the surgery and found it very frustrating that whilst we are encouraged to use the Online Reception service, this can only be done between the hours of 8am and 4pm weekdays. Why? It's not always convenient to remember to send messages then. Why can routine messages not be sent 24 hours, then responded to when the surgery re-opens?
Visited November 2024
Review titled Aire Valley Surgery
Replied on 20 November 2024
Thank you for your feedback, I am sorry to hear that you found the online service to be frustrating. GP surgeries in the NHS are only open on week days. Our online Receptionist is an enhanced extension of our Reception team and therefore can only be staffed in hours too. As such any messages received outside of our working times could not be processed. There would be two main risks here to receiving messages whilst the service is not staffed: a) Patients waiting for a response to something which may be more urgent than a patient is aware of. Sometimes what sounds routine to a patient is really much more urgent and sometimes very important to not wait for. When the service was previously open outside the core hours, staff would come in to read unsafe requests that should not have been submitted this way and should not have waited. i.e. a Friday night: I've run out of medication or I have chest pain - which were then not read until Monday. Once the request had been passed to the surgery those patients then believed they were being dealt with. That is not safe out of core hours as they were not even being read yet. Those patients should have gone elsewhere and not waited. b) A backlog of requests each morning. When the service was previously open outside the core hours, staff would come in every day to many many existing requests to read - both admin and medical. This would cause a significant delay in the team being able to get to process the same day urgent problems. During weekdays, the service closes at 4pm every day to enable all requests to be reviewed (and any urgent patients called in) before close. Reception is however open for phone calls up to 6pm, and at the Reception desks until 6:30pm There are a variety of other NHS services that may be able to assist when the GP is closed - NHS 111, local Pharmacies the out of hours GP service, the extended hours services at the Guiseley hub and the Urgent Treatment Centre and we still receive patient letters in the post and through the door too. We really do appreciate you sharing this feedback and shall take it on board, but our current decision to close the online service outside of core hours is for patient safety reasons. Best Wishes Victoria Johnson Practice Manager
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Review titled Swift treatment
Rated 5 stars out of 5
by Jenny Wilson - Posted on 21 October 2024
Just a note to thank the reception staff today at Rawdon Surgery (21st October 2024) for the last minute appointment to sort out my foot ... a key part of my job teaching exercise! Good treatment by the Silver Lane GP on duty this afternoon means I can now crack on. Thanks again.
Visited October 2024
Review titled Aire Valley Surgery
Replied on 20 November 2024
Thank you for letting us know that you had a really good experience. We really like to share positive feedback with our staff - and they really enjoy receiving it. We really do appreciate you sharing this feedback. Best Wishes Victoria Johnson Practice Manager
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Review titled Fast response
Rated 5 stars out of 5
by Amanda - Posted on 22 October 2024
Needed an urgent appointment for elderly friend. Appointment within 30 minutes of on line submission. Everyone was extremely kind and polite. My friend was reassured and treated within an hour.
Visited October 2024
Review titled Aire Valley Surgery
Replied on 20 November 2024
Thank you for your feedback, that's really pleasing to hear that the system worked so well for your friend. We really do appreciate you sharing this feedback. Best Wishes Victoria Johnson Practice Manager
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Review titled Great Service and Care
Rated 5 stars out of 5
by Jill - Posted on 02 October 2024
Phoned reception at 8am to see if I could get an appointment, after talking to the receptionist I was trying to talk myself not going in whilst she convinced me that I needed an appointment. Saw the doctor within 5 minutes of my appointment time. He did a thorough check and explained I needed to go to a&e immediately . I went straight there and was having emergency surgery that evening. I just want to thank everyone from the bottom of my heart for the service and care I received on Monday 30th Sept . I have been a patient of this surgery for over 26 years and have always found them very helpful but this time went over and above x
Visited September 2024
Review titled Aire Valley Surgery
Replied on 18 October 2024
What lovely feedback, thank you for taking the time to share this with us. Victoria Johnson Practice Manager
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Review titled Speedy response
Rated 5 stars out of 5
by peter wootton - Posted on 03 September 2024
I used my online reception form to contact surgery admin at yeadon to speak to a Dr about an ongoing problem, within minutes a lady rang me to say a Dr would ring me that morning, this was on Friday 30 aug 2024 and a Dr rang me within an hour prescribed me a medication. So happy with the speedy response from all the staff and Dr
Visited August 2024
Review titled Aire Valley Surgery
Replied on 04 September 2024
That's lovely feedback, and great to hear that the systems are working well. Thank you very much for taking the time to share that -its very much appreciated. Victoria Johnson Practice Manager
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Review titled Good prompt service
Rated 5 stars out of 5
by David Baines - Posted on 16 July 2024
I’ve needed more than one appointment over the last few weeks due to pain. Saw a GP the same day and within two hours. Diagnosis and treatment excellent from the doctor. A far better service than we’re led to believe.
Visited July 2024
Review titled Aire Valley Surgery
Replied on 02 September 2024
Thank you for your feedback with regards to Aire Valley Surgery, this is very much appreciated. Victoria Johnson Practice Manager
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Review titled Text message 24 May 2024
Rated 4 stars out of 5
by Sheila Gregson - Posted on 24 May 2024
I was sent a text message this morning alerting me to Community Pharmacists. As follows Dear Patient Community pharmacists can supply prescription-only medicines, (including antibiotics) and where clinically appropriate treat common health conditions without a visit to a GP. These conditions are: Sinusitis Sore throat Earache Infected insect bite Impetigo (skin infection) Shingles Uncomplicated urinary tract infections - women We wish to make all patients aware that when contacting Aire Valley Surgery with any of these conditions, you may be re-directed to the Pharmacy instead, so may prefer to save time in future by contacting the Pharmacy first. Aire Valley Surgery I recently called into Boots in Guiseley and was told that they do not consult with individuals over the age of 65. I don’t know if this is the case for independent pharmacies as well but I thought I’d draw it to your attention.
Visited May 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thanks for your feedback, sorry to hear of any confusion. This is actually a text message that we have sent to all of our patients as an introduction about this great new service. Yes there are lots of different criteria including age groups for the different conditions and the Pharmacy can advise accordingly and will direct patients back to the Surgery if they can't assist. Best Wishes Victoria Johnson Practice Manager
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Review titled Efficient & Friendly
Rated 5 stars out of 5
by Dawn Bray - Posted on 29 May 2024
We are still relatively new to the practice but all our experiences so far have been really positive, and we’ve managed to see a doctor very quickly each time. Yesterday I was called back and seen within half an hour of filling in the online request/ triage form, which by the way I find particularly helpful, being able to explain how you’re feeling, why you might be concerned, and what you’d like to see happen. The doctors and reception staff have all been very attentive, friendly and approachable. Having the pharmacy literally next door is so convenient too.
Visited May 2024
Review titled Aire Valley Surgery
Replied on 11 June 2024
Thank you for sharing this lovely feedback, that's very much appreciated. We really appreciate knowing when our systems are working well and the staff really love the positive feedback about them too. Thanks for taking the time to share this. Victoria Johnson Practice Manager
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Review titled Exceptional experience
Rated 5 stars out of 5
by Mr p Warburton - Posted on 04 April 2024
A huge thank you for the fantastic and efficient service I received at my recent visit. From reception to the Doctor, I could not have been more pleased with every aspect. It is so easy to run down our NHS. However, a free to all, comprehensive, delivery of world class health care, deserves praise. Additionally, everyone I interacted with, went far above & beyond, just doing their job. I was made to feel that my health was important and service was delivered in a friendly caring manor. I think what all of you do, is not only essential but a credit to our country. I thank you all. Paul Warburton
Visited April 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thank you for sharing such a positive experience and such lovely feedback. Many Thanks for taking the time to feedback Victoria Johnson - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Karen Corden - Posted on 17 April 2024
Rang drs, system down so spoke to receptionist she booked me an appointment for 9 the Dr was great really helpful and reassuring. Can't fault the care. Despite the system being down the staff did a brilliant job.
Visited March 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thank you for sharing such a positive experience, that's really appreciated - as is your understanding of how everyone was trying their best when the computer system crashed! Many Thanks for taking the time to feedback Victoria Johnson - Practice Manager