Aire Valley Surgery
Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon, Leeds, West Yorkshire, LS19 7JNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Aire Valley Surgery.
Reviews
-
Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2023
A family member has been unwell for a while and can not get an appointment for another 4 weeks. What is she supposed to do for those 4 weeks? I wanted to see a GP myself last week and had to send a photo! I never contact the GP unless I feel it necessary so was very disappointed. I got more advice from my local pharmacist than the GP.
Visited August 2023
Review titled Aire Valley Surgery
Replied on 22 August 2023
I'm sorry to hear that you have not been happy with the appointments offered. I hope that I can clarify a little about our process to give you some assurances. When patients get in touch, ALL requests are passed to a GP who assessed symptoms on the same day. In some cases the GP asks for further information such as photos to help them to understand what's happening without having to take up a 10 minute appointment. Looking at photos helps the GP to decide if anyone else can help and how urgent it is. In some cases patients might be asked to go to the Pharmacy or Physio instead, or to other colleagues. All of these things help free up GP appointments. Because you have submitted a request for an appointment, I am assured that your symptoms have been assessed on the same day by a GP and they have decided that it is a routine problem. If however you're not happy with the GPs assessment that your medical problem is routine rather than urgent, you are welcome to contact again with additional or new information that may help the GP to understand further such as pain level, or discomfort or the impact of this condition that means you would find it difficult to wait, etc The next routine appointment as at today is currently 3 weeks. We are always trying to monitor this regularly and add in additional capacity wherever we can, but things such as last week's junior doctor strike, next weeks bank holiday and staff sickness, etc all do have an impact on waiting times. As we also have some new staff starting in September whose rota have been added now, if you have an appointment in 4 weeks, do perhaps consider calling again to see if anything is now available sooner than that. Reception will always be happy to check for you. Best wishes
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Susan Hedley - Posted on 18 July 2023
Reception staff are generally well trained; efficient and pleasant. As a patient of the surgery I don’t have much contact for myself but last week I attended an appointment with my elderly mother and the GP who we saw was excellent. Really lovely manner; very thorough, patient and helpful. We did not feel hurried at all and all our concerns/issues were dealt with professionally and with kindness. The particular GP is a real asset. A huge thank you.
Visited July 2023
Review titled Aire Valley Surgery
Replied on 22 August 2023
That's lovely thank you. We do appreciate it when patients take the time to feedback positive experiences too. Thank you for taking the time to do that, that's really appreciated. Many thanks
-
Review titled On-line services query
Rated 3 stars out of 5
by N Bradbury - Posted on 08 June 2023
I have on a number of occasions tried to access the on-line reception desk. It is closed at weekends and bank holidays, which, in the first instance puzzled me. I came to accept this as it was "Out of Hours". However, today, I attempted to access it at 4.20pm. The surgery is open till 6.00pm. Why therefore is the on-line reception desk closed?? This is an inanimate object, it is computer software, no-one is needed to "acknowledge receipt" of the request/query, this can be done retrospectively when the surgery is open and the matter is "formally" logged onto the system. The only reason I can see for this apparent lack of access to the facility is to reduce workload by the anticipation that a number of patients will resolve matters/problems by other means. Surely if the National Health Service are talking of automating and upgrading the telephone systems more such that patients "do more" themselves in resolving their health issues, then having a computer system that can be used out-of-hours is a minimum requirement? It makes me ask the question of what is actually done in my Doctor's practice? Anything, nothing or the bare minimum. I await a reply.
Visited June 2023
Review titled Aire Valley Surgery
Replied on 12 June 2023
I'm sorry to hear that here has been some confusion here. Our online website system at Aire Valley Surgery (Online Receptionist) is actually not at all automated. It is manned by a GP who triages all incoming requests for appointments and medical information and responds and directs accordingly - this is why many patients feedback that they can get an appointment offer within a few moments of having gotten in touch. When our online Receptionist closes for the day at 4pm (which is clearly advertised), reception telephone lines remain open until 6pm and and reception desks remain open until 6.30pm ofcourse for anything else that we can help with that can't wait. If you're hoping for an automated system, our online receptionist is not what you're looking for. Please consider looking at other automated systems which are available by going to www.nhs.uk and that is open 24/7 or the NHS App where patients can order prescriptions and view their medical record/test results, etc. To ensure that everyone understands our opening times, our website reads as follows: "The quickest and easiest way to access the practice is via our Online Reception desk which is open: Monday to Friday 8.00am until 4.00pm. Our telephone lines are open: Monday to Friday 8.00am until 6.00pm. Our reception desks are open from Monday to Friday 8am until 6.30pm If you need help outside of these times please call 111 or in an emergency call 999." I hope that this is helpful in understanding what our system is. Best wishes
-
Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Absolutely superb service from Aire Valley Surgery this morning that needs to be acknowledged and praised. Within 10 minutes of requesting an appointment I’d received a text with an online form to complete. The GP prescribed antibiotics which I collected from the pharmacy within an hour of my initial contact. I’m not sure anyone could ask for a better service than that. Thank you to all involved!
Visited June 2023
Review titled Aire Valley Surgery
Replied on 22 August 2023
Thank you for taking the time to feedback about your experiences at Aire valley Surgery, that's really appreciated. Many thanks
-
Review titled Quick turnaround for sick note
Rated 4 stars out of 5
by Anonymous - Posted on 27 May 2023
I had a hysterectomy and on leaving hospital needed a sick note. Very simple procedure to follow online giving me details and requirements. My sick note was issued very promptly via text to enable me to pass to my employer. Easy to do and very efficient
Visited May 2023
Review titled Aire Valley Surgery
Replied on 12 June 2023
Thank you for the feedback! That's really lovely to hear, and it's lovely to know that this has been a sleek system for you. Thank you very much for letting us know. All feedback is passed to the staff, and they will be really pleased to read these comments.
-
Review titled Request was dealt with.
Rated 5 stars out of 5
by J LUXFORD - Posted on 17 May 2023
Having had my Covid booster injection, the receptionist supplied me with details of the vaccine, and referred me to a GP, who called me back promptly and gave helpful advice. I called in to the surgery to ask for the above assistance, and was dealt with quickly.
Visited May 2023
Review titled Aire Valley Surgery
Replied on 12 June 2023
Thank you for taking the time to offer your feedback! That's really lovely to hear that the systems have worked well for you.
-
Review titled Looking after children
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
Every experience I have had with this practice in regards to the care of my 2 year old has been amazing! Same day appointment and very reassuring confident staff that listen to me as a concerned parent. They are excellent staff!!
Visited March 2023
Review titled Aire Valley Surgery
Replied on 12 June 2023
Thank you for the feedback! That's really lovely to hear, and very pleasing to know that the work that we have put in to improve urgent access has worked well for you. All feedback is passed to the staff, and they will be really pleased to read these comments.
-
Review titled Great practice and over all care
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
The online system is so simple to use and I was called within an hour within an appointment time. The advanced nurse practitioner was brilliant. Very thorough with questioning to find the root of my problem and explaining the cause and solutions. I felt at ease and listened to. Thank you very much. Great service all round.
Visited March 2023
Review titled Aire Valley Surgery
Replied on 07 March 2023
Thank you! We tweaked our online service recently to make it as simple and streamlined as possible, so it's really good to hear that this is what you found and that you were booked in quickly too. Feedback about the staff is always shared with them and they really appreciate it...and we also think our ANPs are great too! Really appreciate you taking the time to feedback, thanks for doing this.
-
Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
Completed the online reception form at 8am for my 5 year old daughter, received a call at 8.50 offering a GP appt. GP appt at 9.30am and all done and dusted at 9.50am. Efficient and seemless.
Visited February 2023
Review titled Aire Valley Surgery
Replied on 07 March 2023
We try really hard to see everyone that needs a same day response as quickly as possible, especially the very young or the frail. It's really good to hear that this worked well for your daughter and lovely that you have taken the time to share this feedback. Thank you, that's very much appreciated.
-
Review titled Excellent service
Rated 5 stars out of 5
by Jan Morley - Posted on 19 February 2023
We recently moved to the area and registered with the practice. The system was simple and straightforward and we immediately felt supported. I was called for a review appointment relating yo ling term health issues, and subsequent annual tests, as well as a telephone consultation. I cannot praise the practice more highly. Very very impressed! Thank you.
Visited February 2023
Review titled Aire Valley Surgery
Replied on 07 March 2023
What lovely feedback to share, thanks for this. Its really good to hear that our Long Term Conditions Management system has worked well for you. Thanks for taking the time to share this, that's very much appreciated.