Al-Waqas Medical Centre
91 St Peters Road, Leicester, Leicestershire, LE2 1DJContact details and opening times
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Reviews
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Review titled Utterly Disgrace Practice
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
the receptionist are very rude when answering the phone. i was speaking politely and softly over the phone. In a rude tone the receptionist answered and said, “speak louder i can’t even hear your voice i speak really quietly”. i then told her my voice is always like this, when i spoke louder she said i am speaking very loudly and rudely and my voice of tone has changed. i understand that I have a voice issue but the person talking to me over the phone doesn’t seem to understand my condition. while speaking to the receptionist i mentioned to her that i have a network connection problem due to the weather so please try to understand. the the phone got disconnected. i logged in to my online nhs profile. on my record the receptionist has put a load of rubbish which they have mentioned “ i called in today demanding to be booked with the doctor, i explained in a very rudely manner that i was not happy the the recent telephone consultation which I had with a different gp. I was getting very argumentative and aggressive over the phone and I cut the phone off”. Ii am not rude. the tone of my voice is not rude my voice is already like this, therefore i can not change the tone of my voice, however i did not cut the phone off. while i was speaking to the receptionist the phone got cut off. due to the weather conditions. i ring the practice sharp at 8:00am, they refuse to give an appointment with the gp and say that I come and see the gp on a regular basis, and then say that “oh is only doing telephone appointment and no face - to - face - appointment. i explained to the receptionist that if i keep getting flashbacks then i need to be seen by the gp. i also mentioned to them that i rang the specialist up today and they told me that i am on a waiting list until December 2024 - to march 2025. unfortunately they say that “oh i am unable to pre-book appointments and appointments are fully booked, you can’t choose to see the doctor” even though i ring sharp at 8:00am. therefore refuse to give me an appointment with the gp. i went to see the gp for really bad headaches, the gp told me “we all get headaches, be sick, have aches and pains until we die” on the friday 2 february 2024, i was expecting a phone call from the gp, unfortunately the gp did not rang me. whenever i see the gp they always tell me to go private and what can the nhs do for me. honestly i do not recommend the practice to my friends or family. before the pandemic i did not have any problems with the practice but for the past years i have been having problems with the practice, especially with the receptionists and the doctors. the doctors are very good and understanding but sometimes the doctors can be very rude . But during a telephone consultation appointment it is very difficult for me to explain over the phone and also due to network issues. i prefer to be seen face to face.
Visited December 2023
Al-Waqas Medical Centre has not yet replied.
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Review titled Worst service ever
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
One of the worst surgery ever, called exactly 8am waited 45 min and then I was told there are no appointments. Similarly I called 2pm and I was on hold for 2 hours and then been told no appointment. I cannot believe what is going and why no one is taking any action against them.
Visited June 2023
Al-Waqas Medical Centre has not yet replied.