Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2024
My telephone call about my blood test was explained clearly and concisely. Any questions I asked were explained and resulted i n me being able to cancel an appointment for a b12 injection no longer required. My general health was also explained.
Visited November 2024
Albany Practice has not yet replied.
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Review titled Good Service
Rated 4 stars out of 5
by Anne England - Posted on 08 November 2024
I phoned the practice and was answered quickly. I said I needed to speak to a dr abt x-ray results. I was phoned by a dr within mins & know the nxt steps.
Visited November 2024
Albany Practice has not yet replied.
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Review titled Great Improvement
Rated 4 stars out of 5
by Mrs A Tommy - Posted on 14 October 2024
I have noticed a significant improvent in all aspects of Albany Practice. Reception is more courteous and helpful. Just had blood results explained to me, doctor was thorough and had a lovely manner.
Visited October 2024
Review titled Albany Practice
Replied on 18 October 2024
Dear Mrs Tommy, Thank you kindly for taking the time to leave feedback on your experience with the practice and the 4 star rating. We are really pleased to see that patients are noticing our improvements at the practice. It is great to hear that you have had a positive experience with the whole team at Albany. We hope this positive experience continues. Kind Regards, The Management Team Albany Practice
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Review titled Medical Review
Rated 5 stars out of 5
by Lorraine Curry - Posted on 07 October 2024
I received a phone appointment and the advice and help I was given was reassuring and professional. The person I chatted with lovely to talk to and I was very impressed. Thank you so much.
Visited October 2024
Review titled Albany Practice
Replied on 08 October 2024
Dear Lorraine, Thank you kindly for taking the time to leave us a review on the service that you have received with the practice. We really appreciate patients taking their time to provide us with feedback. It is really great to hear that you had a 5 star service from us. Thank you once again. Kind Regards, The Management Team Albany Practice
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Review titled Superb Patient Care
Rated 5 stars out of 5
by Fiona Evans-Lothian - Posted on 18 October 2024
The Doctors and the reception team, really take care to meet me as soon as possible. My doctor ensures that as a patient, I am supported with any concerns and heath advice. Thanks to the doctor and the team for your fantastic care, me, using the Albany practice.
Visited October 2024
Review titled Albany Practice
Replied on 18 October 2024
Dear Fiona, Thank you so much for taking the time to provide feedback on your recent experience with the practice and for the 5 star rating. We are very pleased to see that you have had a pleasant experience with the practice. It is really good for staff morale to hear that patient's are happy with the service that we have provided them, so once again - a huge thank you. We hope this positive experience continues. Kind Regards, The Management Team Albany Practice
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Review titled It worked
Rated 5 stars out of 5
by David Shailes - Posted on 30 October 2024
Away for a few days and forgot to pack my medication. Told by local chemist that the quickest way was to contact my surgery, which I did and Albany issued an emergency prescription. Straightforward
Visited October 2024
Albany Practice has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Maggie lewis - Posted on 21 October 2024
Reception were helpful with my query and got clinician to phone me back promptly. I have been dealt with professionally and have also received follow up test and call
Visited October 2024
Review titled Albany Practice
Replied on 24 October 2024
Dear Maggie, Thank you kindly for taking the time to provide us with feedback and the 4 star rating. We are pleased to see that you are happy with the service that you have received at the practice. Thank you once again. Best Wishes, The Management Team Albany Practice
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Review titled Patient satisfaction
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2024
I have Osteoarthritis and suddenly a new joint started to bother me. I requested an X-ray of it at the consultation with a physician’s assistant. This was promptly arranged digitally by PA to be carried out within 3 days.
Visited September 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Patient, Thank you for taking the time out of your day to provide us with this positive feedback of your experience with the practice. We are extremely grateful and pleased to hear that you have had such a positive experience with our practice and particularly with our physician associate. We always aim to provide the best patient care so it is lovely to hear feedback from patients. Thank you once again. Kind Regards, The Management Team Albany Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
Very polite and efficient receptionist on phone. Sorted out my two issues quickly. Offered appointment within acceptable timescale.
Visited August 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Patient, Thank you very much for taking the time to leave us a positive review for our practice and the five star rating. We really appreciate the time you have taken to provide us with this feedback and we are extremely pleased to hear that you have had a positive experience with our practice, particularly with our receptionist team. We hope that this positive experience continues with The Albany Practice, and once again, are extremely grateful for your feedback. Thank you Kind Regards, The Managment Team Albany Practice
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Review titled Wonderful care.
Rated 5 stars out of 5
by Leslie Pringle - Posted on 15 June 2024
The receptionists are most patient and friendly. My appointment with the doctors has been kind and helpful as we worked out the cause of my issues: I met two different doctors and both were professional and dedicated in their approach. The clinician on the phone was clear and careful as the remedies were explained. The nurse taking bloods was extraordinary in her understanding of my haematophobia. I recommend this practice as exemplifying the NHS at its best.
Visited June 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Leslie, Thank you kindly for your extremely positive review of the practice. We are so grateful for you taking time out of your day to provide us with feedback on your experience with our practice. We always aim to provide the best patient care so it is always great to receive feedback of this happening. We hope that your positive experience with the practice continues. Thank you once again. Kind Regards, The Management Team Albany Practice