Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Albany Practice.
Reviews
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Review titled Brilliant improvement.
Rated 4 stars out of 5
by Finn Moffat-Hardy - Posted on 02 December 2024
The practice has come a long way these past few months. It is unrecognisable from the practice it was at the start of the year. The staff are friendly, kind and willing to help you. The doctor was great and put me at ease when I feel quite anxious coming to the doctors. You are doing an amazing job keep it up!
Visited December 2024
Albany Practice has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Brian Ward - Posted on 04 December 2024
I have received fantastic service from everyone at Albany Practice, from the doctors, the nurses, clinicians, reception staff, everyone! They are so friendly, professional and always keen to help! My blood tests done on Monday 02 December , the review done today Wednesday 03 December were as usual absolutely fantastic! Thank you Albany Practice!
Visited December 2024
Albany Practice has not yet replied.
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Review titled Contact with the surgery
Rated 4 stars out of 5
by Dorothy Tucker - Posted on 18 November 2024
After some initial muddle in repeated texts and phone calls asking me to arrange blood tests everything proceeded smoothly. The phlebotomist provides an excellent service. The telephone appointment to inform me of the test results was thorough and clear to understand
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Dear Dorothy, Thank you for taking the time to leave our practice a review, it is great to see the 4 star rating that you have provided us with too. We are sorry that there was some initial confusion with the repeated text messages and phone calls, we are glad that this appears to be resolved since. We have of course informed our team members of the positive experience that you have had with them. It is really helpful to hear the patient's experience as it's great for staff morale. We hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2024
Very quick and efficient service, I emailed a query on Friday and received response and drs call today. Very happy with the team
Visited November 2024
Albany Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2024
My telephone call about my blood test was explained clearly and concisely. Any questions I asked were explained and resulted i n me being able to cancel an appointment for a b12 injection no longer required. My general health was also explained.
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Good Afternoon, Thank you for taking the time to leave a review on your experience with our practice following your telephone call with one of our clinicians. We will of course share this positive review and 4 star rating with our team as positive reviews from our patients really do help boost staff morale, it is really great to see. We hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
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Review titled Good Service
Rated 4 stars out of 5
by Anne England - Posted on 08 November 2024
I phoned the practice and was answered quickly. I said I needed to speak to a dr abt x-ray results. I was phoned by a dr within mins & know the nxt steps.
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Dear Anne, Thank you for taking the time to leave a review for the practice following your recent encounter. We are pleased to see that you have had a very positive experience with us and that you have found the process to be quick. It is great to hear when patients are happy with the service we provide as the team work very hard to ensure that patients are provided with the best level of patient care. We do hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
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Review titled Lovely member of staff
Rated 5 stars out of 5
by Michelle butler - Posted on 13 November 2024
I spoke to a lovely lady regarding results this morning she gave me my results and has also booked me up to be seen again and needed help with medication and she helped me straight away and was really nice to talk to someone who had time for you xxxx
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Dear Michelle, Thank you for providing us with a review following your encounter with our practice. We are very grateful for the 5 star rating. We have passed this positive feedback through to the clinician that you spoke with. We always aim to provide the best level of patient care so it is always great to hear when we have met this expectation. We hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
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Review titled Great Improvement
Rated 4 stars out of 5
by Mrs A Tommy - Posted on 14 October 2024
I have noticed a significant improvent in all aspects of Albany Practice. Reception is more courteous and helpful. Just had blood results explained to me, doctor was thorough and had a lovely manner.
Visited October 2024
Review titled Albany Practice
Replied on 18 October 2024
Dear Mrs Tommy, Thank you kindly for taking the time to leave feedback on your experience with the practice and the 4 star rating. We are really pleased to see that patients are noticing our improvements at the practice. It is great to hear that you have had a positive experience with the whole team at Albany. We hope this positive experience continues. Kind Regards, The Management Team Albany Practice
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Review titled Medical Review
Rated 5 stars out of 5
by Lorraine Curry - Posted on 07 October 2024
I received a phone appointment and the advice and help I was given was reassuring and professional. The person I chatted with lovely to talk to and I was very impressed. Thank you so much.
Visited October 2024
Review titled Albany Practice
Replied on 08 October 2024
Dear Lorraine, Thank you kindly for taking the time to leave us a review on the service that you have received with the practice. We really appreciate patients taking their time to provide us with feedback. It is really great to hear that you had a 5 star service from us. Thank you once again. Kind Regards, The Management Team Albany Practice
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Review titled Superb Patient Care
Rated 5 stars out of 5
by Fiona Evans-Lothian - Posted on 18 October 2024
The Doctors and the reception team, really take care to meet me as soon as possible. My doctor ensures that as a patient, I am supported with any concerns and heath advice. Thanks to the doctor and the team for your fantastic care, me, using the Albany practice.
Visited October 2024
Review titled Albany Practice
Replied on 18 October 2024
Dear Fiona, Thank you so much for taking the time to provide feedback on your recent experience with the practice and for the 5 star rating. We are very pleased to see that you have had a pleasant experience with the practice. It is really good for staff morale to hear that patient's are happy with the service that we have provided them, so once again - a huge thank you. We hope this positive experience continues. Kind Regards, The Management Team Albany Practice