Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Albany Practice.
Reviews
-
Review titled Contact with the surgery
Rated 4 stars out of 5
by Dorothy Tucker - Posted on 18 November 2024
After some initial muddle in repeated texts and phone calls asking me to arrange blood tests everything proceeded smoothly. The phlebotomist provides an excellent service. The telephone appointment to inform me of the test results was thorough and clear to understand
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Dear Dorothy, Thank you for taking the time to leave our practice a review, it is great to see the 4 star rating that you have provided us with too. We are sorry that there was some initial confusion with the repeated text messages and phone calls, we are glad that this appears to be resolved since. We have of course informed our team members of the positive experience that you have had with them. It is really helpful to hear the patient's experience as it's great for staff morale. We hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2024
My telephone call about my blood test was explained clearly and concisely. Any questions I asked were explained and resulted i n me being able to cancel an appointment for a b12 injection no longer required. My general health was also explained.
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Good Afternoon, Thank you for taking the time to leave a review on your experience with our practice following your telephone call with one of our clinicians. We will of course share this positive review and 4 star rating with our team as positive reviews from our patients really do help boost staff morale, it is really great to see. We hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
-
Review titled Good Service
Rated 4 stars out of 5
by Anne England - Posted on 08 November 2024
I phoned the practice and was answered quickly. I said I needed to speak to a dr abt x-ray results. I was phoned by a dr within mins & know the nxt steps.
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Dear Anne, Thank you for taking the time to leave a review for the practice following your recent encounter. We are pleased to see that you have had a very positive experience with us and that you have found the process to be quick. It is great to hear when patients are happy with the service we provide as the team work very hard to ensure that patients are provided with the best level of patient care. We do hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
-
Review titled Lovely member of staff
Rated 5 stars out of 5
by Michelle butler - Posted on 13 November 2024
I spoke to a lovely lady regarding results this morning she gave me my results and has also booked me up to be seen again and needed help with medication and she helped me straight away and was really nice to talk to someone who had time for you xxxx
Visited November 2024
Review titled Albany Practice
Replied on 21 November 2024
Dear Michelle, Thank you for providing us with a review following your encounter with our practice. We are very grateful for the 5 star rating. We have passed this positive feedback through to the clinician that you spoke with. We always aim to provide the best level of patient care so it is always great to hear when we have met this expectation. We hope that your positive experience continues with the practice. Thank you. Kind Regards, The Management Team Albany Practice
-
Review titled Great Improvement
Rated 4 stars out of 5
by Mrs A Tommy - Posted on 14 October 2024
I have noticed a significant improvent in all aspects of Albany Practice. Reception is more courteous and helpful. Just had blood results explained to me, doctor was thorough and had a lovely manner.
Visited October 2024
Review titled Albany Practice
Replied on 18 October 2024
Dear Mrs Tommy, Thank you kindly for taking the time to leave feedback on your experience with the practice and the 4 star rating. We are really pleased to see that patients are noticing our improvements at the practice. It is great to hear that you have had a positive experience with the whole team at Albany. We hope this positive experience continues. Kind Regards, The Management Team Albany Practice
-
Review titled Medical Review
Rated 5 stars out of 5
by Lorraine Curry - Posted on 07 October 2024
I received a phone appointment and the advice and help I was given was reassuring and professional. The person I chatted with lovely to talk to and I was very impressed. Thank you so much.
Visited October 2024
Review titled Albany Practice
Replied on 08 October 2024
Dear Lorraine, Thank you kindly for taking the time to leave us a review on the service that you have received with the practice. We really appreciate patients taking their time to provide us with feedback. It is really great to hear that you had a 5 star service from us. Thank you once again. Kind Regards, The Management Team Albany Practice
-
Review titled Superb Patient Care
Rated 5 stars out of 5
by Fiona Evans-Lothian - Posted on 18 October 2024
The Doctors and the reception team, really take care to meet me as soon as possible. My doctor ensures that as a patient, I am supported with any concerns and heath advice. Thanks to the doctor and the team for your fantastic care, me, using the Albany practice.
Visited October 2024
Review titled Albany Practice
Replied on 18 October 2024
Dear Fiona, Thank you so much for taking the time to provide feedback on your recent experience with the practice and for the 5 star rating. We are very pleased to see that you have had a pleasant experience with the practice. It is really good for staff morale to hear that patient's are happy with the service that we have provided them, so once again - a huge thank you. We hope this positive experience continues. Kind Regards, The Management Team Albany Practice
-
Review titled It worked
Rated 5 stars out of 5
by David Shailes - Posted on 30 October 2024
Away for a few days and forgot to pack my medication. Told by local chemist that the quickest way was to contact my surgery, which I did and Albany issued an emergency prescription. Straightforward
Visited October 2024
Review titled Albany Practice
Replied on 21 November 2024
Dear David, Thank you for taking the time to leave our practice a review and rating the practice with a 5 star rating. We are really pleased to see that patients are receiving the high level of patient care that we aim to provide as a practice. We're pleased to see that our processes are working well and are straightforward. We hope that this positive experience continues for you. Thank you. Kind Regards, The Management Team Albany Practice
-
Review titled Good experience
Rated 4 stars out of 5
by Maggie lewis - Posted on 21 October 2024
Reception were helpful with my query and got clinician to phone me back promptly. I have been dealt with professionally and have also received follow up test and call
Visited October 2024
Review titled Albany Practice
Replied on 24 October 2024
Dear Maggie, Thank you kindly for taking the time to provide us with feedback and the 4 star rating. We are pleased to see that you are happy with the service that you have received at the practice. Thank you once again. Best Wishes, The Management Team Albany Practice
-
Review titled Patient satisfaction
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2024
I have Osteoarthritis and suddenly a new joint started to bother me. I requested an X-ray of it at the consultation with a physician’s assistant. This was promptly arranged digitally by PA to be carried out within 3 days.
Visited September 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Patient, Thank you for taking the time out of your day to provide us with this positive feedback of your experience with the practice. We are extremely grateful and pleased to hear that you have had such a positive experience with our practice and particularly with our physician associate. We always aim to provide the best patient care so it is lovely to hear feedback from patients. Thank you once again. Kind Regards, The Management Team Albany Practice