Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick handling of urgent matter
Rated 4 stars out of 5
by Padraic Doyle - Posted on 16 August 2023
Phoned on Monday with urgent matter. Got GP phone call back with a few hours. Face to face visit on Wednesday was quick and efficient. Referral for scan made. Hopefully the speed of motion will continue through to the scan and onward referral.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Padraic, Thank you for taking the time to leave us a review and rating the service 4 stars. We really appreciate receiving feedback from our patients We do hope that your experience continues to be positive. Kind Regards, Management Team The Albany Practice
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Review titled Hopeless
Rated 1 star out of 5
by Steve Crelley - Posted on 14 August 2023
Cannot get anything right.Receptions cannot speak or understand English.Failed to send a prescription to the local Pharmacy and had to attend A&E
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Steve, We are saddened to see that you have had a negative experience with the practice and have rated the service 1 star. We sincerely apologise that you have not received the level of patient care that we aim to provide to our patients. As this is a public forum we cannot go into personal details with patients but we are happy to discuss this with you in detail should you wish to, please do contact us to arrange a meeting or we can telephone you at a time that suits you to discuss this - do let us know. I can assure you though that all of our staff members can speak and understand the English language. We do hope that your experience with the practice improves in the future. Kind Regards, The Management Team Albany Practice
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Review titled Blood test
Rated 3 stars out of 5
by Christina Deakin - Posted on 08 August 2023
The lady I saw for a blood test was very efficient and very friendly putting me completely at ease. I didn't even feel the needle going or even the expected scratch
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Christina, Thank you kindly for taking the time to leave us with a review. We are pleased to hear that you have had a positive experience with the practice. We are pleased to hear that you had a positive experience with the healthcare assistant that you saw for your blood test, we will of course share this with our team. We hope that this positive experience continues. Kind Regards, The Management Team Albany Practice
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Review titled Health check
Rated 4 stars out of 5
by Louisa - Posted on 08 August 2023
We were invited for a health check for our 8 year old. The practice called and were very polite and accommodating. Upon arrival we signed in easily and waited to be called. The wait was quick, the health care professional was extremely friendly and put our child at ease. Overall a very positive experience.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Louisa, Thank you for taking the time to leave the practice a review and a four star rating. We are very pleased to hear that you have had a positive experience at the practice and sincerely hope that this continues in the future. Kind Regards, The Management Team Albany Practice
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Review titled Good experience
Rated 4 stars out of 5
by Janice Charnley - Posted on 08 August 2023
Today I had a blood test and the nurse kindly checked a urine sample. During my recent holiday I had felt ‘under the weather’ and wondered if I had a urine infection. As I explained this to her, she suggested leaving a sample for her to test. The nurse telephoned me later to say that I am now clear of infection.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Janice, Thank you for taking the time to leave us with a review. We are very pleased to hear that you have had a positive experience with the surgery and we really do hope that this positive experience continues. Thank you Kind Regards, The Management Team The Albany Practice
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Review titled Doctors
Rated 3 stars out of 5
by Alison - Posted on 28 August 2023
Not great to be honest I don’t get to have an appointment and when I do it’s not with a doctor , and receptionist are very blunt with you on the phone
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Alison, Firstly, thank you for taking the time to leave us a review, we do appreciate this. We are sorry to hear that you have not had such a great experience with the practice. Please do not hesitate to contact us directly so that we can discuss this in detail with you so that we can obtain learning from the negative experience you have had and make changes where we are able to. We do hope that your experience improves with the practice. Kind Regards, The Management Team The Albany Practice
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Review titled Standard check up
Rated 3 stars out of 5
by Anonymous - Posted on 08 August 2023
I have just re-registered since coming back from uni and had the standard new patient check up. They took my bp and bloods and that all went smoothly but the appointment was 20 minutes late (at around 11am). I also had some problems with setting up the online services as the wrong links were sent to me and when I went to reception for help they didn’t know what to do. I also ordered some of my (previously) repeat prescriptions and only half of them were put through to the pharmacy so I’ve had to re-order and they might not arrive in time now before I run out. I’m sure once all the transition stuff is sorted it will all be fine as the health assistant I saw was very lovely and efficient but the registration process has been a bit of a challenge.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave the practice a review. We are sorry to hear that you did witness some negative experiences during this time, sometimes there are issues with registering patients again and the details being transferred over from previous GP surgeries so we do hope that this has been resolved and you are no longer having any problems with the service at the practice. Please do not hesitate to contact us directly should you need to discuss anything in detail. Kind Regards, Management Team The Albany Practice
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Review titled Great gp practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I would really recommend this GP practice. They are all very kind and helpful to me as well as being professional and courteous.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave us with a review. We are so pleased that you have had such a positive experience with the practice and have rated us 5 stars. It is really great to hear that patients are happy with the service that we provide. We do hope that this positive experience continues in the future. Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2023
I was seen at short notice, did not wait long in the surgery and the clinician was friendly and thorough when dealing with my blood tests.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave us a review and provide us with a 4 star rating. We really do appreciate this. We're pleased to hear that you've having a positive experience with the practice and were happy with the clinician that you saw for your appointment. We hope that this positive experience continues. Kind Regards, The Management Team The Albany Practice
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Review titled Happy to be with this practice
Rated 4 stars out of 5
by Asif - Posted on 01 August 2023
I am registered with this practice for seven yrs and have no complaints, everybody has been good, the reception staff is also helpful and efficient now, sometime back it was not so good but much better now.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Asif, Thank you for your positive review of the practice. We are happy to hear that you have noticed the improvement in the practice and that the hard work is being noticed by our patients. We hope that your positive experience continues. Thank you Kind Regards, The Management Team Albany Practice