ALBION HEALTH CENTRE
333 Whitechapel Road, Whitechapel, London, Greater London, E1 1BUContact details and opening times
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Rafique Miah - Posted on 12 July 2023
This is a disgraceful GP practice! The practice cares nothing at all for it's patients, third world levels of service here! As others have stated, the line cuts off after an hour of being on hold. There are never-ending wait times, you could be 8th in the queue and you will be on hold (if you're lucky) for a minimum of 50 minutes! When you do get through, of course, there are no appointments. They refer you to online, which you cannot just book, unless they send you a link! If you're lucky, you will get an appointment slot, stating to contact the practice if not convenient, of course this is impossible unless you like being on hold (for an eternity), to then, only be cut off again! The appointment slot (if you're lucky enough to get one) is not correct. They will call you on a completely different time of day, or even, a different day, or not at all! If you are struggling with anything and it is affecting your health, this place will add to these ailments, and your health will be worse from the experience! Instead of dealing with or showing empathy, you're given excuse upon excuse, we get 100's of calls, I get the same when I call my GP, etc, etc. Blah, blah... you get the picture. A waste of time! I can only imagine someone else getting even more frustrated with the constant defensive attitude. This practice is definitely not fit for purpose! This establishment may add to people's stress levels, and for many, they probably have!
Visited June 2023
Review titled ALBION HEALTH CENTRE
Replied on 14 July 2023
Thank you for your feedback. I am disappointment to read you have struggles with contacting the surgery to book an appointment. We appreciate that there can be a wait when contacting the surgery especially early morning. In the meantime we do offer other options to book an appointment at Albion Health Centre. You can also use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, and view your GP medical record and more. Find out more at www.nhs.uk/nhsapp. Albion Health Centre
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Review titled Excuses and more excuses
Rated 1 star out of 5
by Rafique Miah - Posted on 15 July 2023
They have responded to my previous review, with excuses, not explaining this seems to only happen here and not elsewhere. Typical automated style response, to book online you need a link, they clearly Have not read the previous review in full! Online via NHS etc, offers no slots as tge practice disables the opportunity for these. It's disingenuous to suggest, that this is an easy and practical way to book an appointment or update your issues!
Visited June 2023
ALBION HEALTH CENTRE has not yet replied.