ALBION HEALTH CENTRE
333 Whitechapel Road, Whitechapel, London, Greater London, E1 1BUContact details and opening times
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Rafique Miah - Posted on 12 July 2023
This is a disgraceful GP practice! The practice cares nothing at all for it's patients, third world levels of service here! As others have stated, the line cuts off after an hour of being on hold. There are never-ending wait times, you could be 8th in the queue and you will be on hold (if you're lucky) for a minimum of 50 minutes! When you do get through, of course, there are no appointments. They refer you to online, which you cannot just book, unless they send you a link! If you're lucky, you will get an appointment slot, stating to contact the practice if not convenient, of course this is impossible unless you like being on hold (for an eternity), to then, only be cut off again! The appointment slot (if you're lucky enough to get one) is not correct. They will call you on a completely different time of day, or even, a different day, or not at all! If you are struggling with anything and it is affecting your health, this place will add to these ailments, and your health will be worse from the experience! Instead of dealing with or showing empathy, you're given excuse upon excuse, we get 100's of calls, I get the same when I call my GP, etc, etc. Blah, blah... you get the picture. A waste of time! I can only imagine someone else getting even more frustrated with the constant defensive attitude. This practice is definitely not fit for purpose! This establishment may add to people's stress levels, and for many, they probably have!
Visited June 2023
Review titled ALBION HEALTH CENTRE
Replied on 14 July 2023
Thank you for your feedback. I am disappointment to read you have struggles with contacting the surgery to book an appointment. We appreciate that there can be a wait when contacting the surgery especially early morning. In the meantime we do offer other options to book an appointment at Albion Health Centre. You can also use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, and view your GP medical record and more. Find out more at www.nhs.uk/nhsapp. Albion Health Centre
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Review titled Excuses and more excuses
Rated 1 star out of 5
by Rafique Miah - Posted on 15 July 2023
They have responded to my previous review, with excuses, not explaining this seems to only happen here and not elsewhere. Typical automated style response, to book online you need a link, they clearly Have not read the previous review in full! Online via NHS etc, offers no slots as tge practice disables the opportunity for these. It's disingenuous to suggest, that this is an easy and practical way to book an appointment or update your issues!
Visited June 2023
ALBION HEALTH CENTRE has not yet replied.
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Review titled Wouldn’t send my worst enemy here
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
This place is absolutely diabolical some of the drs are ok but it’s a complete shambles other than that, you have to chase them for results because they have absolutely no intention of letting you know like the time they thought I had lupus and didn’t tell me until I asked 7 months after a blood test, getting an appointment is impossible they just don’t bother to answer the phone even tested this myself by walking over there whilst in the queue on the phone there was 4 of them behind the counter and she had the front to tell it’s just started ringing when I’d been in the queue at the same position for nearly 25 minutes, the waiting area is absolutely disgustingly filthy, please save yourself and go elsewhere
Visited March 2023
Review titled ALBION HEALTH CENTRE
Replied on 27 March 2023
Dear patient, Thank you for taking the time to provide your feedback. I am sorry to hear of your concerns. With the feedback being left anonymously I am unable to look in to this further. If you could contact me at nelondonicb.albion-health@nhs.net with further details so I can fully investigate your concerns and respond appropriately. Kind Regards Sham Noor Practice Manager Albion Health centre
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Review titled I would recommend this practice to anyone
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
Can't even find word to describe this practice, staff are rude they don't even answer the phone because everyone because play on there mobiles or chatting to each others, its very hard to get a appointment with practice. Even if get a appointment for phone consultation no one calls you back from the practice.
Visited March 2023
Review titled ALBION HEALTH CENTRE
Replied on 07 March 2023
Dear Patient, Thank you for taking the time to post your comments regarding your dissatisfaction with our service. I am sorry to hear that you found the receptionist rude. If you would like to discuss the matter further please email the surgery on nelondonicb.albion-health@nhs.net and the manager will contact you. Kind regards Albion Health Centre
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I called 111 because I was unable to contact my clinic When they knew my symptoms and helped me to contact my clinic to make an appointment. When clinic receptionist called me back and said doctor won’t see me but asked me to go to emergency. Why do I need go to emergency when it’s not life threatening. If so, 111 would advice me to go and not contact my doctor. This clinic just push me away and not care. I don’t know what a General practitioner is for if A&E is available for everyone and for anything!
Visited February 2023
Review titled ALBION HEALTH CENTRE
Replied on 20 February 2023
Thank you for your comments with regards to your recent contact with our surgery. I apologise for the service you have received. If you would like to discuss the issue further with our Practice Manager he would be happy to meet with you or call if you would contact the surgery to arrange this. Once again thank you for your review without these I would not know our failings and be able to improve to give the best service to all our patients. Albion Health Centre
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Review titled Very poor service
Rated 1 star out of 5
by Abbas kaptai - Posted on 03 November 2022
Every thing about this practice is bad. Complaints are not even replied too. My mum has been unable to register her self disabled for the last few years. the GP is unable to give a letter stating her health condition. Online service supposed to reply within two days. But it’s become weeks and saying that they are busy. If they are soo busy than why are they taking new patients. Should stop taking new patients and provide an adequate service to current patients.
Visited November 2022
Review titled ALBION HEALTH CENTRE
Replied on 04 November 2022
Dear Mr Kapital, we are disappointed that you have had a negative experience. We have received your complaint yesterday and our practice manager will get in touch with you as soon as possible after investigating the incident . Yours Sincerely Albion Health Centre
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Review titled Terrible Terrible Terrible Terrible
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2022
Been going here since i was a child, i only ever use the gp once a year so i tend to ignore all the mishaps but Its completely ridiculous now. The doctors talk over you before allowing you to finish which is just rude, this happened to me the other day and has been happening for years. On Wednesday i had a phone appointment which i waited 1 week for!!! He rang 15 mins late, i was at work, i took my gloves off to answer and he hung up after 5 seconds. I was fuming but i rescheduled with another Dr for Saturday 24th at 12:30pm, he didn’t call me. He called me today at 1pm, today is Sunday 25th!!! I wasn’t near my phone so he left a voicemail saying he will call back shortly to try again!!! There was no apology no nothing in the voicemail, im so done with this gp. Can’t believe thats where taxpayers money is going, shocking.
Visited September 2022
Review titled ALBION HEALTH CENTRE
Replied on 26 September 2022
Dear Patient, I am sorry to hear of the concerns you raised. Thank you for raising your concerns. It is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. In order to respond to your concerns, we would like to invite you to discuss this in more detail with the Practice Manage, Mr Sham Noor. Please email the Practice Manager nelondonicb.albion-health@nhs.net at the surgery to speak over the phone or to arrange a meeting. It is our aim that all patients receive the highest level of care from the practice. Kind regards Albion Health Centre
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Review titled Worse GP Practice
Rated 1 star out of 5
by Umar - Posted on 05 August 2022
Virtually impossible to get any appointments. We get told to fill up online appointment for telephone consultation, but then no one calls. I've been trying to get an appointment for my baby over the last 4 months and we've had no joy! Reception staff well what can I say without being rude and possibly my review being rejected. However, the doctors are good.
Visited August 2022
Review titled ALBION HEALTH CENTRE
Replied on 05 August 2022
Dear Patient, Thank you for taking the time to feedback. We apologise that you have not been getting any call backs after submitting online consultation. We would like to investigate this further with you. You can contact the surgery by sending an email to nelondonicb.albion-health@nhs.net to arrange an appointment with myself to discuss this. Thank you Practice Manager
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Review titled Good customer care and very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2022
ABU really help me and I would like to say big thanks to him he is very helpful and understand patient situation well done keep it up
Visited July 2022
Review titled ALBION HEALTH CENTRE
Replied on 05 July 2022
Thank you for your review . I am happy to hear that you have had a good experience at our practice. Our staff are constantly trained to help with enquiries to be able to accommodate patients. Thank you again for taking the time to give some feedback. Yours Sincerely Albion Health Centre