Albion Medical Practice
1 Albion Street, Ashton-under-Lyne, Lancashire, OL6 6HFContact details and opening times
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Review titled Poor appointment system
Rated 2 stars out of 5
by Gillian - Posted on 30 May 2023
I cannot complain about the GP service when I do get to see the Doctor. However getting an appointment is so hard. If you don't feel well or are in pain you don't want to be sat by the phone fir 20 minutes keep trying to get through to the reception. The phone cuts off every time. I start phoning at 8 am and get nowhere. I finally get into a que and then I speak to the reception it is now 8.35 and all appointments have gone. I ask if there is anything this week. I am told to try again tomorrow as it is a day to day booking system. This is a ridiculous system. I work I have to set off at 7 am to be at work for 8 so to ring at 8 means not going in work till later. How am I supposed to tell my workplace that I will be in late as I am trying to get an appointment at the doctors? Why can I not make advanced appointments so I can plan to get there? I simply cannot keep trying the phone each day hoping to get an appointment and sitting by the phone for 30 minutes only to discover I can't get an appointment today and I need to try tomorrow. I have pain in my shoulder. I can take pain relief but I need to find out the cause and if I can do anything else. The system is rubbish it needs to change
Visited May 2023
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