Albion Place Medical Practice
23-29 Albion Place, Maidstone, ME14 5DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Insensitive and awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
Myself and my family have been with this Practice for 20 years, this is the worst we have ever seen the service, when you call to ask for an appointment you go through a triage with a receptionist - the receptionist is not trained in anyway on health issues however they ask why you are calling and they are the ones who make the decision on the best way for you to be seen, and whether you should be seen sooner or not and who by. The receptionist herself told me that it was ridiculous but thats the way it is so we just have to get on with it. At the moment 10th Dec 24, the next available slot to be called by a specialist is the 14th Jan, I was even told at one point you might be better off just going to A&E at least they will see you sooner we are just too busy, no wonder hospitals are getting busier when the surgery cant deal with the patients and informing then to go to A&E when its a matter for the Doctor - I really wouldnt recommend this surgery, I would avoid it.
Visited December 2024
Review titled Albion Place Medical Practice
Replied on 10 December 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled Staff members 'punished' me for being 10 minutes late and laughed at me
Rated 1 star out of 5
by Katherine Chandler - Posted on 29 October 2024
I was booked for an ultrasound on 29 October 2024 at 12pm. I arrived at the surgery at 12.10pm, apologised for my lateness, and explained that I was unable to reach the surgery on the phone whilst I was on my way to explain the delay. I was told to take a seat. I had accidently gone to the wrong surgery in Maidstone, and had to run to this surgery through town (a feat, having not eaten or drunk all day due to the scan). At 12.55 I apologised to the receptionist for asking, but asked if she knew how long it would be as I needed to get back to work. I explained that I didn't mean to rush them, but that I only had an hours lunch breach. The receptionist went to check with the staff member, who very loudly said 'well what time did she get here?'. I then heard laughing between the receptionist and the person, and then the receptionist walked back to her desk without engaging with me. 5 minutes later, I was then told by another member of staff that as I was ten minutes late (nearly an hour before) the doctor had gone on lunch and would not see me. I was left in tears, having waited a month for this appointment and with ongoing unexplained symptoms that needed checking. I will now have to wait for another appointment and think it is very poor that I had to wait an hour to be told that the doctor could not see me. I completely understand that I was late, but I could of been told that they would not see me when I arrived. Instead, I felt I was left to wait to 'punish' my lateness, and was only told that they would not see me when I asked roughly how much longer I would be waiting. I feel I would have been left waiting as my 'punishment' for as long as I would have sat there, had I note asked. The laughing that I heard whilst the receptionist was checking was cruel, considering I was not rude and was very apologetic when I arrived. I will not be returning to this surgery in the future and think the staff need training on how to handle these situations. If they treated a venerable person with the same attitude it could have a severe impact on that persons' mental health. Very upsetting.
Visited October 2024
Review titled Albion Place Medical Practice
Replied on 30 October 2024
Dear Katherine, I am very sorry to hear you had a negative experience while attending for a scan with an external company. I will certainly speak with our inhouse reception team and feedback how this had made you feel. I can confirm that any scans carried out at our Albion place site are with an external 3rd party company, I will add a link below for you to follow up and feedback with them directly. https://www.diagnosticworld.co.uk/patients/your-feedback If you would like to speak to me directly, please feel free to email on https://www.diagnosticworld.co.uk/patients/your-feedback and I will be in contact as soon as I can. Kind Regards The College Practice
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Review titled Not good
Rated 2 stars out of 5
by Salvatore - Posted on 31 August 2024
Had a Saturday appointment and was 3 minutes late the car park was empty the person who was supposed to see me was already gone I have trouble getting to my appointments due to being handicapped this treatment left mr disgusted.
Visited August 2024
Review titled Albion Place Medical Practice
Replied on 02 September 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/