Alexandra & Crestview Surgeries
Alexandra Road, Lowestoft, Suffolk, NR32 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impractical/Inconsiderate Use of Technology
Rated 3 stars out of 5
by Paul Kinder - Posted on 19 November 2024
I hope this message is received as constructive criticism and practical advice... On 12/11/2024 I received a GP message via the NHS app requesting 4 days of blood pressure readings. So, I started these on 13/11, finished 16/11. I work long hours Fri to Mon and so, on Tues 19/11, at 7am, I logged in to the app to send my readings. Apparently the link has already expired, and no alternative way to send my readings has been provided. So, I am left with two options: 1. phoning in my readings, 2. travel to the surgery and hand them in. Both options waste not only my time, but also that of surgery staff. Why oh why is the link expired so quickly? Surely if I'm expected to take 4 days to complete a task you can give me more than 7 days to reply? People do have other things going on in their lives, why not at least allow 14 days, or more? Why expire the link at all?
Visited November 2024
Alexandra & Crestview Surgeries has not yet replied.
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Review titled Rude
Rated 3 stars out of 5
by Anonymous - Posted on 16 September 2024
Answered the phone in a polite manner until I asked for an appointment for the same week! Tone changed immediately and the receptionist was abrupt to the point of being rude. Really not needed at all, it’s fine if there is no appointment available. This is the exact reason receptionist get a bad reputation. Just no need at all, being polite costs nothing.
Visited September 2024
Alexandra & Crestview Surgeries has not yet replied.
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Review titled Excellent Receptionst and Support
Rated 5 stars out of 5
by Irina Hodkinson - Posted on 04 September 2024
Called with concern and the receptionist and service was exceptional, helpful, informed and kind. Thank you.
Visited September 2024
Review titled Alexandra & Crestview Surgeries
Replied on 04 September 2024
Thank you very much for your kind words and thank you taking the time to post this, it means a lot to us all.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
Moved to this surgery last month and it’s so much easier to get an appointment, either on the same day or another day. There is also a physiotherapist at the practice, which is very helpful for musculoskeletal issues.
Visited July 2023
Review titled Alexandra & Crestview Surgeries
Replied on 13 November 2023
Thank you so much for your kind words, it means a lot to the practice staff to receive good comments they all really do appreciate it. Thank you
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Sandra - Posted on 12 November 2023
Since the beginning of this year I have had several quite serious health issues. The surgeries have provided me with a great deal of advice and support during this time. The health care professionals including the receptionists, nurses, well being practitioners, health care practitioners and drs have all done their level best to arrange appointments and signposted me to other services in a timely and professional manner. Despite the difficulties facing NHS practitioners, I have always been treated in a courteous and respectful manner. I would like to nominate the surgeries for for their excellent professional practice.
Visited January 2023
Review titled Alexandra & Crestview Surgeries
Replied on 13 November 2023
You don't how much it means to the practice and all its staff to receive such a lovely comment, they all work really hard. I will pass this on to everyone, thank you.