All Saints Surgery
28 All Saints Road, Burton-on-Trent, Staffordshire, DE14 3LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
You can't get through the phone, many times they will not pick up but actually do nothing in there. The senior nurse has administered me the wrong vaccine while I was pregnant. Please avoid.
Visited June 2023
All Saints Surgery has not yet replied.
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Review titled Telephone appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
On hold for over 30 mins to try to get an appointment and being told number 4 in the queue. Had to put the phone as at work. This surgery has gone from bad to worse!
Visited June 2023
All Saints Surgery has not yet replied.
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Review titled Very poor appointments
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
Rang most of the day for the last 3 days for an appointment, still cannot get one. Out of painkillers for my sciatica so I'm really struggling now, receptionists just said ring back at 1pm. Only 7 appointments for today n they are full????
Visited May 2023
Review titled All Saints Surgery
Replied on 03 July 2023
Dear Patient, Thank you for taking the time to give us feedback. We take every feedback very seriously and would like the opportunity to address your concerns. NHS clinical team is expanding and we have community pharmacist and practice based pharmacist who can help with emergency medication. You can also email the surgery if you need prescription request medications using patient on line service. Please let me know if you need help with registering for the online service which allows you to order medication and view your medical records. Please call the surgery and make an appointment with the practice manager so we can address your concerns Practice Manager All Saints surgery
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2023
Practice is great and doctors work to get to know you to create a holistic treatment. They listen and support with individual needs.
Visited April 2023
All Saints Surgery has not yet replied.
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Review titled Shambles of a doctors surgery
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
Call queues are ridiculous and when you do finally get through, the receptionist puts you back on hold again!!!! The amount of times they have made mistakes with my sons medication and given it to the wrong pharmacy despite me clearly stating which pharmacy I use is a joke!!! I wanted to love myself from this Surgery practice but unfortunately you have to stay within your vicinity and only this shambles joke of a place is available in our vicinity. The amount of time I have had hospital appointments and when they hear this surgery’s name, they roll their eyes or raise their eyebrows to show their dissatisfaction and disappointment with this place as they get a lot of complaints from patients. Nothing gets done on time. They seriously need to look at getting better staff. I would highly not recommend this place!! By the time you get an appointment, you might as well go A&E or ring 111 and go somewhere else!
Visited April 2023
Review titled All Saints Surgery
Replied on 03 July 2023
thank you for taking the time to post your comments. We take all feedback very seriously and would like the opportunity to address your concerns. I am surprised at the allegations made and would like to meet you to address your concerns. Please call the surgery and make an appointment with the practice manager.
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Review titled Great Doctor (You know who you are)
Rated 5 stars out of 5
by Reg Bower - Posted on 24 March 2023
I've always complained if I find fault, its the only way to improve things and in the present day there is so much that isn't working so in fairness if I get good service I like to say. Today once again I had a positive experience with the doctor who took his time to listen to me and discuss at length my health. The was no rushing, he made me very comfortable and answered all my questions. I came away very happy. Thankyou.
Visited March 2023
All Saints Surgery has not yet replied.
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Review titled Short of Doctors
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
Tried to get an appointment for my husband was advised they only have one doctor and it will be over a month away , it took a week to get through to speak to someone we finally just drove down. I Just can't understand how they are still accepting patients they cant seem to service the ones they have. I understand the NHS is under pressure but take care of the patients you have 1st before taking more on.
Visited February 2023
All Saints Surgery has not yet replied.
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Review titled No appointments ever
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
Why is it impossible to make appointments. All I want is a renewal to my sick note. Unable to get on e consult supposedly available from 08.30 to 18.00. Everything you want to do is coming soon. If you call the reception all they say is you will have to try tomorrow and there is nothing wrong with e consult and just sound so jninterested in your call. Since covid the doctors surgery seems to be the only place that are still not working properly.
Visited December 2022
All Saints Surgery has not yet replied.
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Review titled Always helpful and straight-to-the-point.
Rated 5 stars out of 5
by Adrian Wasik - Posted on 05 August 2022
Whatever the case me and my family always found the staff at All Saints Surgery professional and helpful. The doctors and nurses always took great care whilst looking into any problems, as well as all the staff remains friendly and helpful, for which we would like to highly thank them, at least in form of writing a positive review. :)
Visited July 2022
Review titled All Saints Surgery
Replied on 18 July 2024
Dear Adrian, Thank you for your valuable feedback. We will make sure to pass your feedback to the team. We appreciate your review as it helps us to continue putting our best efforts towards patients care.