Alpine House Surgery
86 Rothley Road, Mountsorrel, Loughborough, Leicestershire, LE12 7JUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long waits for appointment times
by Anonymous - Posted on 18 June 2024
I have only made one appointment off my back - all my others appointments have been requested by the surgery. The last two appointments have seen me waiting in the waiting room way beyond my appointment times - an hour! I don't know why they bother to give times! They are a work of fiction IIhave had dealings with the deputy practice manager and found her totally unhelpful. The practice manager never seems to be at the surgery. I appears there are too many patients on the books and too few staff and it is my opinion that the medical staff are working at full throttle but the practice is not well run and has too many patients. I am seriously thinking of going to another practice as this is getting beyond a joke when I keep having to take time off work because I can't guarantee getting out of the practice in less than one hour plus when I have an appointment. Due to my lack of requesting appointments I have not suffered the long waits experienced by others but hear the complaints of friends who have had to wait weeks for an appointment and this puts me off even trying to make an appointment. The telephone wait times are ridiculous. I have given up trying to ring and call in now. There are not enough people to answer the phone and nor to deal with the ling queues at reception in busy periods. I would not recommend this practice
Visited June 2024
Review titled Alpine House Surgery
Replied on 19 June 2024
Dear Patient, Thank your for your feedback. I would like to sincerely apologise for the experience you have had at the surgery. In order for me to look into your concerns and resolve these for you, I would be grateful if you would contact me using the email address alpine.house@nhs.net. I would be happy to arrange a face to face meeting or a telephone call at your convenience to discuss this further. Kind regards, Laura Newbold, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2024
I was able to get an appointment quickly for my child using the call back service. The doctor was excellent at talking to them and explaining what was going to happen. Following appointments were timely and results too. Thank you for looking after us.
Visited April 2024
Review titled Alpine House Surgery
Replied on 19 June 2024
Dear patient, Many thanks for your kind feedback. Your review will be shared with our staff. Kind regards, Laura Newbold, Practice Manager
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Review titled Why make an appointment?….
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I was given an appointment more than 3 weeks ago but still had to wait over an hour to see a nurse. Absolutely ridiculous! What is the point of having an appointment, there aren’t enough staff to see the patients? One receptionist to answer the phone and queries from patients just isn’t good enough. Need more doctors and nurses to see the number of patients the surgery has taken on their panel. This used to be a good surgery but has gone downhill in the past few months.
Visited March 2024
Alpine House Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
Phoned at bang on 8am to be in a call Queue for 1hour 19 minutes. Once connected the receptionist asked for a brief explanation of what was wrong. I explained I was concerned about something and wanted a doctors appt. She responded with “today’s appointments are for emergency only, and the next appointment to book you for is 22nd April” - it is currently 13th March. Is this really the state of the NHS? What do I pay my taxes for if I can’t even get an appt at my local GP surgery for 6 weeks. I have booked at a private GP for an appt next day. Just a shame I am Paying taxes but get nothing for it. Shambles!!
Visited March 2024
Review titled Alpine House Surgery
Replied on 19 June 2024
Dear Patient, Thank you for your feedback. Please accept my sincere apologies for your experience at the surgery. I would be happy to look into the circumstances of your concerns and offer an explanation or resolve the issue. Please contact me using the email address alpine.house@nhs.net I would be happy to offer a face to face meeting or telephone call at your convenience. Kind regards, Laura Newbold, Practice Manager
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Review titled Very poor practice
Rated 1 star out of 5
by Edward - Posted on 08 April 2024
Alpine House has gone from being one to recommend to one to avoid. It's becoming increasingly difficult to get a GP appointment, the standard phone message now is that the practice is extremely busy, when you do get through, and require what they determine to be a 'routine' appointment there is a four week waiting list to see a doctor. Something has gone very wrong at Alpine House, they do their best to put patients off from seeing a doctor and hope you just give up and not bother them. As an older person my medical needs are increasing, but as they are not 'emergencies' I'm made to feel that I'm a nuisance and shouldn't be bothering them. I've just been on hold for over 45 minutes, when the line went dead, what to do now? I can only surmise they have too many patients on the books for the number of doctors available, this makes it a very poor experience for me, the patient. I'm gradually becoming conditioned to think I should just put up with being unwell or in pain.
Visited March 2024
Alpine House Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Sand - Posted on 27 February 2024
I called the surgery and leaving details receptionist called back promptly and arranged for a phone consultation. As I then needed an appointment this was arranged and the doctor I saw was lovely and dealt with me very professionally
Visited February 2024
Alpine House Surgery has not yet replied.
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Review titled Not suitable
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Having lived in the village for over 60 years and using this practice, I decided to change due to a lack of appointments. Recently I took my elderly mother for her appointment, an hour waiting in reception before she was seen, then had to walk down 1 and a bit corridors to be greeted by a doctor in a mask and disposable gloves. Mum asked Dr if she could pull down her mask because she was not able to understand her, said Dr looked at her and refused. Disgusting and rude.
Visited February 2024
Alpine House Surgery has not yet replied.
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Review titled Annoyed
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Trying to get an appointment after 5pm is impossible, this practice goes from bad to so much worse, how can you be booked up weeks in advannce and have no evening appointments available full time workers
Visited February 2024
Alpine House Surgery has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Geoff W - Posted on 28 October 2023
Went for my Flu Jab this morning, were greeted by a very friendly team at reception, was taken straight through to the nurses room for the jab, nurse was very friendly and efficient - all over in less than a minute from arriving - and didn't feel a thing! (except very happy with the overall experience!)
Visited October 2023
Alpine House Surgery has not yet replied.
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Review titled Flue Jab Flexibility
Rated 5 stars out of 5
by Lawrence Lee - Posted on 28 October 2023
I would like to thank the staff for being understanding and flexible when I arrived late for my flu jab. They were very helpful and got me straight in. A positive experience. Thanks
Visited October 2023
Alpine House Surgery has not yet replied.