Alpine House Surgery
86 Rothley Road, Mountsorrel, Loughborough, Leicestershire, LE12 7JUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Local
Rated 4 stars out of 5
by Rob Butler - Posted on 25 September 2024
Straight in as arranged and was give good treatment and advise.*****¿*******¿¿***¿¿¿¿&^&€€*&^^/__&^%÷/_&&&**€=÷$%&¿£((&^÷××#$%^/$&&*¿¿¿¿¿¡¿&^^%÷%^&&&***¿¿
Visited September 2024
Alpine House Surgery has not yet replied.
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Review titled Health check
Rated 4 stars out of 5
by Adam - Posted on 09 October 2024
First ever healthcare checkup. Very easy to do. Quick, painless and done in a very relaxing environment.
Visited September 2024
Alpine House Surgery has not yet replied.
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Review titled Easy and quick health check
Rated 5 stars out of 5
by Kai Casswell - Posted on 25 September 2024
Very efficient and quick appointment for health check up. Friendly staff and clean office. I had a phone call offering a health check. Then a text reminder the day before. I didn’t need to wait at the surgery and went straight in. Very pleasant experience.
Visited September 2024
Alpine House Surgery has not yet replied.
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Review titled Great explanations and conversation with my toddler
Rated 4 stars out of 5
by Jessica - Posted on 25 September 2024
Having attended the surgery for my daughters jabs - I was really put at ease, as was my daughter by the tactics and care employed by the children's nurse. Thankyou
Visited September 2024
Alpine House Surgery has not yet replied.
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Review titled Great care but Concern!
Rated 3 stars out of 5
by J B Oldham - Posted on 15 October 2024
Had a session with a nurse a few days ago having damaged my big toe (right). She recognised immediately that I had an infection. Took a photo and sent it to a doctor who would perhaps prescribe "antibiotics". She asked were I would like to collect the medication next day. Local pharmacy closed Saturday's. Had a message from the doctor that it would be at the local pharmacy - that meant two days delay in getting my treatment. I had asked for it to be sent to Boots, Loughborough. Comment please! Thanks for help.
Visited September 2024
Alpine House Surgery has not yet replied.
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Review titled Long waits for appointment times
by Anonymous - Posted on 18 June 2024
I have only made one appointment off my back - all my others appointments have been requested by the surgery. The last two appointments have seen me waiting in the waiting room way beyond my appointment times - an hour! I don't know why they bother to give times! They are a work of fiction IIhave had dealings with the deputy practice manager and found her totally unhelpful. The practice manager never seems to be at the surgery. I appears there are too many patients on the books and too few staff and it is my opinion that the medical staff are working at full throttle but the practice is not well run and has too many patients. I am seriously thinking of going to another practice as this is getting beyond a joke when I keep having to take time off work because I can't guarantee getting out of the practice in less than one hour plus when I have an appointment. Due to my lack of requesting appointments I have not suffered the long waits experienced by others but hear the complaints of friends who have had to wait weeks for an appointment and this puts me off even trying to make an appointment. The telephone wait times are ridiculous. I have given up trying to ring and call in now. There are not enough people to answer the phone and nor to deal with the ling queues at reception in busy periods. I would not recommend this practice
Visited June 2024
Review titled Alpine House Surgery
Replied on 19 June 2024
Dear Patient, Thank your for your feedback. I would like to sincerely apologise for the experience you have had at the surgery. In order for me to look into your concerns and resolve these for you, I would be grateful if you would contact me using the email address alpine.house@nhs.net. I would be happy to arrange a face to face meeting or a telephone call at your convenience to discuss this further. Kind regards, Laura Newbold, Practice Manager
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Review titled Caring Team
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
Friendly caring professional help from all the staff, particularly re my health anxiety and a cancer scare with a malignant melanoma. Felt listened to and not hurried.
Visited May 2024
Alpine House Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2024
I was able to get an appointment quickly for my child using the call back service. The doctor was excellent at talking to them and explaining what was going to happen. Following appointments were timely and results too. Thank you for looking after us.
Visited April 2024
Review titled Alpine House Surgery
Replied on 19 June 2024
Dear patient, Many thanks for your kind feedback. Your review will be shared with our staff. Kind regards, Laura Newbold, Practice Manager
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Review titled Why make an appointment?….
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I was given an appointment more than 3 weeks ago but still had to wait over an hour to see a nurse. Absolutely ridiculous! What is the point of having an appointment, there aren’t enough staff to see the patients? One receptionist to answer the phone and queries from patients just isn’t good enough. Need more doctors and nurses to see the number of patients the surgery has taken on their panel. This used to be a good surgery but has gone downhill in the past few months.
Visited March 2024
Alpine House Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
Phoned at bang on 8am to be in a call Queue for 1hour 19 minutes. Once connected the receptionist asked for a brief explanation of what was wrong. I explained I was concerned about something and wanted a doctors appt. She responded with “today’s appointments are for emergency only, and the next appointment to book you for is 22nd April” - it is currently 13th March. Is this really the state of the NHS? What do I pay my taxes for if I can’t even get an appt at my local GP surgery for 6 weeks. I have booked at a private GP for an appt next day. Just a shame I am Paying taxes but get nothing for it. Shambles!!
Visited March 2024
Review titled Alpine House Surgery
Replied on 19 June 2024
Dear Patient, Thank you for your feedback. Please accept my sincere apologies for your experience at the surgery. I would be happy to look into the circumstances of your concerns and offer an explanation or resolve the issue. Please contact me using the email address alpine.house@nhs.net I would be happy to offer a face to face meeting or telephone call at your convenience. Kind regards, Laura Newbold, Practice Manager