Alrewas
Exchange Road, Alrewas, Burton-on-Trent, Staffordshire, DE13 7ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by David Bromley - Posted on 30 October 2024
I was seen by a doctor in the afternoon of the same day that I telephoned. He took a full history and listened attentively to my description of my ailment. He then gave me a thorough examination and discussed possible treatment options with me. We agreed on a course of drug therapy and he also gave me a link for self-referral for physiotherapy - sadly there is a 4-6 week wait time for such support, but that is outside the control of the practice I have always found the whole team at Alrewas very approachable and helpful
Visited October 2024
Review titled Alrewas
Replied on 07 November 2024
Dear Mr Bromely, Thank you for taking the time to share your experience with Alrewas Surgery. I’m pleased to hear that you were able to see a doctor the same day you called and that you felt listened to and supported in discussing your treatment options. It’s also great to know that our team provided you with the information needed for self-referral to physiotherapy. While we’re aware of the wait times for such services, as you noted, this is unfortunately outside our control. I’ll gladly pass your positive feedback on to the entire team, who work hard to provide compassionate and accessible care to our patients. Thank you again for your thoughtful comments. Warm regards, Ryan Hampson-Miller Practice Manager
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Review titled Worst experience
Rated 1 star out of 5
by Jas Chana - Posted on 17 September 2024
my husband wasn’t at his best for a couple of days so he decided to see the doctor which moved to alrewas last year and not once been able to see the doctor. This morning 17/9/24 due to the matter he wanted to see the doctor when the alrewas receptionist said their is no appointments available and to go to A@E so me and my husband went to the burton A@E sat their for several hours got seen by the medical staff and was advised to go straight to our doctors and get appointment when we got to alrewas doctors both ladies on the desk said their is no appointments( we’re is the duty of care in this approach and said to ring in the morning when the patient needs to be seen and went to the hospital in the morning. pls advice on this matter because it’s not really a duty of care if you turn the patient away and was very worried the ladies on the desk really need to be aware sometimes when a patient is in need!
Visited September 2024
Review titled Alrewas
Replied on 07 November 2024
Dear Jas, Thank you for sharing your experience, and I appreciate the time we spent discussing your concerns already. I’m truly sorry to hear about the difficulties you and your husband encountered while seeking care. Please rest assured that your feedback is taken seriously, and I am working with the reception team to ensure that we are as responsive as possible to patients with urgent needs. I understand how frustrating it must have been to be directed to A&E, only to be referred back to us. We are actively reviewing our appointment procedures to improve availability and ensure patients feel supported in urgent situations. Thank you again for bringing this matter to our attention, and please don’t hesitate to reach out if there’s anything more we can do to support you and your family. Warm regards, Ryan Hampson-Miller Practice Manager
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Review titled Really good and efficient doctor
Rated 4 stars out of 5
by Chris Niblock - Posted on 31 July 2024
Managed to get a face-to-face appointment with a doctor (that's always the hard part) to discuss my hip. She quickly arranged a referral for an X-ray, then when I mentioned that I was going deaf, she checked my ears for wax and gave me another referral for a hearing test. Brilliant - two problems that I had been putting off! I was also very impressed with her communication skills.
Visited July 2024
Review titled Alrewas
Replied on 07 November 2024
Dear Chris, Thank you for taking the time to share your experience with us. I’m glad to hear that you were able to meet with one of our doctors and that she was able to assist with both your hip and hearing concerns. It’s great to know that her quick action in arranging referrals and her communication skills made a positive difference for you. I’ll be sure to pass along your kind feedback to the doctor and our team. We’re here to support you, and it’s rewarding to know we were able to help you address those issues. Thank you again for your encouraging words. Warm regards, Ryan Hampson-Miller Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Lorraine Neville - Posted on 15 May 2024
I and my family always receive excellent service at the Alrewas practice and today was no exception . I attended the minor injuries clinic and was treated with such respect and professionalism . Every element of the procedure was clearly explained and I was very quickly put at ease. I left the surgery feeling confident that the procedure was successful and will eliminate the pain I have had. Thank you once again for the excellent service . I feel so lucky to have service available in the village.
Visited May 2024
Review titled Alrewas
Replied on 07 November 2024
Dear Lorraine, Thank you for your kind words and for sharing your experience with us. I’m thrilled to hear that you and your family consistently receive excellent care at Alrewas Surgery. It’s wonderful that your recent visit to the minor injuries clinic was met with professionalism and respect, and that the team’s thorough explanations helped put you at ease. I’ll be sure to share your feedback with the staff, who work hard to provide high-quality care to our community. We’re fortunate to serve such appreciative patients, and it’s a privilege to be here for you. Warm regards, Ryan Hampson-Miller Practice Manager
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Review titled Great receptionist
Rated 5 stars out of 5
by Sam - Posted on 26 March 2024
After calling 303 times before getting through to the phone waiting list. The receptionist said they were to capacity that day but was extremely helpful and said to call back at 9.30 to try and get an appointment at another surgery. Due to my job a later call would be difficult but she helped to make this possible and when I later called back she knew my name and had already booked me an appointment for a time I told her I could make. She was an absolute star and I’m very grateful as I was able to attend an appointment and receive the appropriate prescription. I had gone from being incredibly frustrated by the system then reminded it’s the people who make the NHS. Thank you to the very helpful lady on the phone!
Visited March 2024
Review titled Alrewas
Replied on 07 November 2024
Dear Sam, Thank you for sharing your experience and your patience in reaching out to us. I’m so pleased to hear that our receptionist was able to provide the support you needed and went the extra mile to secure an appointment that fit your schedule. It’s always rewarding to know that our team’s dedication has made a positive impact, especially when navigating a busy system. I’ll gladly pass on your praise to the receptionist, who will be thrilled to know her efforts were so appreciated. Thank you again for your thoughtful feedback and for reminding us why we strive to deliver the best care possible. Warm regards, Ryan Hampson-Miller Practice Manager
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Review titled Rude reception
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
One or two of the reception staff, very rude not helpful at all. Let’s the team down definitely! The doctors are brilliant but that’s when you can Get to them
Visited November 2023
Review titled Alrewas
Replied on 07 November 2024
Dear Patient, Thank you for your feedback. I’m sorry to hear about your experience with some of our reception team members and that it didn’t meet the standard we aim to provide. We’re committed to ensuring all patients feel respected and supported, and I’ll be addressing this concern with the team to prevent future issues. I’m pleased to hear that you have had positive experiences with our doctors, and we’re working to improve access to appointments so that seeing them is as straightforward as possible. If you’d like to discuss this matter further, please don’t hesitate to reach out to me directly. Warm regards, Ryan Hampson-Miller Practice Manager
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Review titled Great phlebotomist
Rated 5 stars out of 5
by Jenny - Posted on 09 May 2023
If you have veins that don’t really want to give any blood for testing it can be a painful experience. But then you book in with the phlebotomist at the surgery and Wow! She has never failed me. Thank you so much for making the experience relaxed and successful.
Visited May 2023
Review titled Alrewas
Replied on 11 May 2023
Thank you Jenny for your feedback. We always aim to offer our patients a high quality service. I have passed it onto our phlebotomist who is delighted. Many thanks for taking the time to send your comments to us. Kind regards Sonia Senior, practice manager
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Review titled Very caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I just wanted to say how much I value having you all as my local GP. I had an appointment today at 11.20am with the doctor (sorry as always I am rubbish in remembering) and as always the whole process and attention from the staff is amazing. From booking to reception, the nurses, doctors - it really makes a difference when you know they care. And my need was sensitive and was dealt with great empathy. I can imagine with COVID plus modern living there is a huge stress on your workload so again thank you for helping.
Visited May 2023
Review titled Alrewas
Replied on 11 May 2023
Thank you for taking the time to provide us with your feedback. We are delighted that you have found our service to be good across the board - from reception to clinical work. We always aim to provide a high quality service. I have passed on your thanks to the staff team. Thank you again for your feedback. Kind regards Sonia Senior, practice manager
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Review titled Dreadful!!
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
This Surgery has gone downhill recently,no hope of getting an Appointment.I am now going to pay to be seen privately as I cannot wait when I have a problem that needs attention!!Always told to call back the next day,it really isn’t good enough.
Visited April 2023
Review titled Alrewas
Replied on 21 April 2023
Thank you for your feedback. We are sorry to hear that you are unhappy with the service we provide. We constantly review our appointments system and have increased the number of clinical appointments in the last year. However demand has increased significantly and whilst we aim to meet this demand, we also do have a maximum number of appointments our clinicians can deal with to ensure clinical safety. Appointments are available on the day and can also be booked in the future. This can be done online or via the surgery reception team. We also provide patients with information and other options where this is appropriate to the patient's query or concerns. Our reception team works to instructions provided by our clinical team to provide these options. Please be assured that access to appointments, information and other services available is under constant review. If you would like to discuss your situation further, please contact me via the surgery. Regards Sonia Senior, practice manager
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Review titled Great staff, excellent service!
Rated 5 stars out of 5
by Tracey - Posted on 20 April 2023
Just moved into the area with my husband, son & granddaughter. Immediately welcomed when enquiring how to register by the efficient & lovely staff on the front desk. They managed to get my granddaughter for her 12 month vaccinations very quickly after registering. I have recently had stage 2 melanoma skin cancer and needed to see a doctor on another matter but whilst I was there the doctor checked my lymph nodes which were incidentally raised. The doctor was thorough, kind and approachable, first impressions really do count! The doctor wanted to see me for a follow in 3 weeks and booked this on the computer straight away, even supplying me with the appointment details on a sticky note as a reminder for my fridge / diary. This is something at my old practice would never have happened ~ I would have had to go back into reception & ask for a follow up appointment to which they would say phone on the day. This would result in me being ‘caller number 67’ at 8am then all appointments would have gone for the day & would have to start this process each day, sometimes for several days (way past when the doctor would want to see me again). So this is a lovely welcoming & reassuring way to see the same doctor, a small thing but really makes a difference to worried patients. Whenever I or my family have phoned we’ve been ‘caller number 1’ in the queue which is such a refreshing change! Cannot fault the staff & service in this practice … so glad I found you! Keep up the good work.
Visited March 2023
Review titled Alrewas
Replied on 21 April 2023
Thank you for your feedback. We are very pleased to hear that your experience at our practice has been good. I will pass your compliments onto the staff team. Regards Sonia Senior, practice manager