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Alrewas

Exchange Road, Alrewas, Burton-on-Trent, Staffordshire, DE13 7AS

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Reviews

Displaying 11 to 11 of 11

  1. Review titled Great staff, excellent service!

    Rated 5 stars out of 5

    by Tracey - Posted on 20 April 2023

    Just moved into the area with my husband, son & granddaughter. Immediately welcomed when enquiring how to register by the efficient & lovely staff on the front desk. They managed to get my granddaughter for her 12 month vaccinations very quickly after registering. I have recently had stage 2 melanoma skin cancer and needed to see a doctor on another matter but whilst I was there the doctor checked my lymph nodes which were incidentally raised. The doctor was thorough, kind and approachable, first impressions really do count! The doctor wanted to see me for a follow in 3 weeks and booked this on the computer straight away, even supplying me with the appointment details on a sticky note as a reminder for my fridge / diary. This is something at my old practice would never have happened ~ I would have had to go back into reception & ask for a follow up appointment to which they would say phone on the day. This would result in me being ‘caller number 67’ at 8am then all appointments would have gone for the day & would have to start this process each day, sometimes for several days (way past when the doctor would want to see me again). So this is a lovely welcoming & reassuring way to see the same doctor, a small thing but really makes a difference to worried patients. Whenever I or my family have phoned we’ve been ‘caller number 1’ in the queue which is such a refreshing change! Cannot fault the staff & service in this practice … so glad I found you! Keep up the good work.

    Visited March 2023

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    Review titled Alrewas

    Replied on 21 April 2023

    Thank you for your feedback. We are very pleased to hear that your experience at our practice has been good. I will pass your compliments onto the staff team. Regards Sonia Senior, practice manager

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