Ampthill & Regents Park Practice
57-59 Crowndale Road, London, NW1 1TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communication and systems
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2022
Interestingly, the link for feedback for a 'good review' is active however not if you want to leave feedback regarding concerns. Systems need reviewing if GP's are not available or appointment's cancelled. The next available appointment isn't acceptable particularly if patients are waiting for long periods between appointments and results. A basic review of the systems would address this quickly.
Visited September 2022
Review titled Ampthill & Regents Park Practice
Replied on 04 October 2022
Dear Patient we are sorry that you feel you have to leave a negative review. We hope that when patients are unhappy with the service they would contact us and as you have remain anonymous we can not contact you. From the date that you posted it would seem that you were on a list of a GP who unfortunately was unwell and as everything on his list was a routine non urgent appointment you would have been re booked for the following week as it was a Friday. We are sorry that you are unhappy with the wait to get your results but we can not foresee staff illness but as this was not emergency it could not be passed over to a different GP to deal with on the day as this would have impacted the emergency appointments and stopped someone who was unwell from speaking with a GP that day.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2022
I have contacted my doctors 3 times this year and three times they have forgotten to send my details on either for bloods, consultant or for prescription. They also forget to call you after a week of waiting for a GP to call
Visited August 2022
Review titled Ampthill & Regents Park Practice
Replied on 04 October 2022
We are sorry that you have had a negative experience and that you have chosen to remain anonymous. It is very difficult for us to investigate these concerns if you do not contact the practice management or leave your name. We hope your next experience is a more positive one.