Amwell Group Practice
4 Naoroji Street, Islington, London, Greater London, WC1X 0GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Medical Centre all round
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
this is a busy practice however I don't feel rushed or not thought of. All staff reception and medical are friendly and approachable. they care about their patients and the local community
Visited August 2023
Review titled Amwell Group Practice
Replied on 08 February 2024
Dear Patient, Thank you so much for taking the time to write this review. I am so pleased to hear that you don't feel rushed and that the reception team are friendly and approachable. I will make sure this is shared with the team. Thanks again, Dr Rose MacDonald GP Partner
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Review titled Outstanding care
Rated 5 stars out of 5
by Michael Fowle - Posted on 03 September 2023
My wife was ill, in distress. We called surgery at 8am. Duty doctor called back and summoned ambulance. Paramedics were excellent, spoke to GP. GP prescribed and arranged blood tests. Wife did blood tests and saw duty docotor next day. Superb care. Now recovering.
Visited August 2023
Review titled Amwell Group Practice
Replied on 04 September 2023
Dear Mr Fowle, Thanks you so much for taking the time to let us know about your wife's experience. I'm so pleased that your interactions with both the ambulance service and the practice were good and, most important of all, I am delighted to hear that she is recovering. We really appreciate the feedback which will be shared with the whole team. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I have been registered with the Amwell Practice for several years. The reception staff are friendly and helpful. Always easy to see or speak to a GP if you need to for advice or treatment, I don't feel rushed and leave feeling like I have been listened to. Very happy that myself and my family are registered there.
Visited June 2023
Review titled Amwell Group Practice
Replied on 07 July 2023
Thank you so much for taking the time to leave us this lovely review. I am really pleased to hear that you have had a good experience at reception, and that you feel listened to when you have seen one of our GP's. It is really impactful having positive feedback and I will share this with the whole team. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Did not hold appointment; no contact
Rated 2 stars out of 5
by Anonymous - Posted on 23 June 2023
Today I had an appointment with a GP to call and they did not complete the call before the precinct closed this evening for the weekend. I contacted them multiple times and they said they would call but did not follow through. Further, when I tried to contact them via email since the telephone line was closed, I received an automatic email response saying that emails were not being checked and I should file an eConsult, but the eConsult service is also closed for them! So there is no way to contact. This is unacceptable.
Visited June 2023
Review titled Amwell Group Practice
Replied on 26 June 2023
Dear patient, I am so sorry to hear this, it sounds like a really frustrating experience. I have just been through the entire appointments book for June 23rd and can't see a missed call. I would really like to speak to your regarding your experience, and also to help address the issue you were originally requesting the call back for. Please call the surgery today asking to speak to me regarding your complaint and I will call you back, or you can request another day for a call back if that suits you better. With Kind Regards, Dr Rose MacDonald GP Partner Amwell Group Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Sally C - Posted on 01 June 2023
I have been a patient at this practice for c. 40 years. Despite the doom and gloom around about our struggling NHS, you would not know it if you are a patient with the Amwell Group Practice! In Nairoji Street standards have been maintained and the ethos of offering patients a ‘family doctor’ is still in place... That said, if there is an emergency you can have quick access to any doctor, and I have always been treated by whoever I have seen with concern and expertise. The receptionists are helpful and informed – in fact more than that: the whole Practice goes the extra mile in being proactively helpful and efficient. I could not ask for more. Sally
Visited May 2023
Review titled Amwell Group Practice
Replied on 26 June 2023
Dear Sally, Wow - thank you so much for taking the time to give us such positive feedback. This means such a lot to the whole team here at Amwell. We try our best to maintain a "usual doctor" system to ensure continuity of care and to give patients and clinicians the opportunity to build meaningful relationships, and I am so pleased to hear that this has been your experience. I hope we can continue to provide you with excellent care. With kind regards, Dr Rose MacDonald GP Partner Amwell Group Practice
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Review titled Best practice ever
Rated 5 stars out of 5
by Kerry Doolan - Posted on 04 September 2023
All the staff are so amazing from the doctors ,nurses and reception staff. I have many illnesses and four children and we are always able to be seen. I think they give an amazing service
Visited April 2023
Review titled Amwell Group Practice
Replied on 11 September 2023
Dear Kerry, Thank you so much for taking the time to leave us this review. I am so pleased that you have found you can access a clinician when you have needed to with the help of our reception team, and that we have been able to provide care for you and your family. With warm regards, Dr Rose MacDonald GP Partner
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Review titled Impossible to get an appointment.
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
No appointments available online for next 18 weeks. Impossible to get through on the phone to get an appointment. No follow up with results of hospital tests. This surgery used to be good some years ago. What has happened to it? I feel I have no access to medical care except for my online repeat prescriptions. Dreadful and disheartening.
Visited April 2023
Review titled Amwell Group Practice
Replied on 13 May 2023
Dear Patient, Thank you so much for taking time to leave us this feedback. I am so sorry to hear that you have found it so difficult to get through and to make an appointment. I am especially sorry to hear that you were left in the position of not being able to find out about test results and I can imagine that this must have felt worrying and caused you to feel stressed. We have taken on board your feedback, and we are now in the process of reviewing the ways in which we communicate the results of tests that we have ordered for our patients. We aim to be proactive in sending out messages to let you know that we have seen results and what they show, and arranging follow up to discuss these in more detail when necessary. Where a test has been arranged by a hospital doctor then it is their responsibility to communicate the results to you. However, we will always take the time to help you access hospital ordered results where we can. We only have smear test appointments available to book online at present and have less than a weeks wait time for smear test appointments at the current time. I would be delighted to meet in person to find out more about your experiences and what we can learn from them. It would also be good to talk about what we can do to meet your medical needs at this time. We do strive to provide excellent clinical care and we do understand that there are challenges with access. We are constantly trying to find ways of making this easier for our patients. With kind regards, Dr Rose MacDonald GP Partner