Amwell Surgery
Medical Centre, Fawkon Walk, Hoddesdon, Hertfordshire, EN11 8FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Doctor visit today
Rated 4 stars out of 5
by laura broughton - Posted on 07 June 2024
Today we saw for the first time and he was the nicest most helpful doctor we have seen in the 9 years we have been coming to this practice. Helpful and keen to explain all possibilities. A breath of fresh air, Thankyou Dr Alan Ding
Visited June 2024
Review titled Amwell Surgery
Replied on 10 June 2024
Dear Laura Thank you for taking the time to write this review your feedback is applicated and will be shared with the team. Kind regards Amwell Surgery
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Review titled Always brilliant.
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I have reviewed this surgery before, they are excellent. I saw a nurse today, told her about my feet and she did so much for me, more than would be expected. She made me feel all human and comfortable again. I've yet to meet a single person I didn't get on with there, everyone is so lovely. The Drs are fab and the reception staff are always dealing with admin for me (I'm quite poorly). I can't remember the last time a mistake was made, I thoroughly recommend this surgery. I've been going there for ten years and I have no complaints :)
Visited March 2024
Review titled Amwell Surgery
Replied on 14 March 2024
Dear Patient I would like to thank you for taking time out of your day to write this review, we are pleased you are happy with our service. and you comments will be shared with the team. Kind regards Amwell Surgery
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Review titled Excellent Practice
Rated 5 stars out of 5
by Julie Beere - Posted on 10 January 2024
I find the reception and admin team always helpful and kind. The E Consultations work brilliantly, always a quick response. The GPs are excellent . I am lucky to be a patient at Amwell
Visited January 2024
Review titled Amwell Surgery
Replied on 10 January 2024
Dear Julie Thank you for taking your time to review Amwell Surgery we are grateful for your positive feedback about our services. Kind Regards Amwell Surgery
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Review titled Certain activities 8n breweries
Rated 2 stars out of 5
by Peter Harrison - Posted on 03 February 2023
I asked a simple question, why has one of my repeat medications been removed from the online ordering system. I sent the request via that system. Two days later the medication was still not added online, and so I called to ask for it to be sorted out. I made it very clear that all I needed was it re added to the online system as I need to update it to be issued to a different pharmacy when I'm able to request it on the 9th February. An hour later, I get a text message to say it has beed readded. So I checked online and the prescription had been issued to my usual pharmacy just as I was trying to avoid. On calling the surgery again, saying that you (the practice) have issued it as I asked not to and it would be a problem now. The lady I spoke with went on and on about 'she' hadn't issued the prescription, the doctor had. She didn't seem to understand that when I said you had issued it, I meant the practice, even when is explained it several times. She then obviously spoke with her colleague, who happened to be the person I spoke to originally so I got another call again saying "I didn't issue it the doctor did". This seems petty, but the organisation and administration at Amwell Surgery yet again is wanting, and the attitude of "not me" i.e finger pointing rather than collective responsibility is the norm there. I fully understand the pressures the NHS and that particular surgery are under, but some good old Customer Service is dearly lacking there.
Visited February 2023
Amwell Surgery has not yet replied.
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Review titled Amazing receptionists, nurses and Doctors
Rated 5 stars out of 5
by Maylani Appasamy - Posted on 11 October 2022
Everybody is so helpful and polite at this surgery: whenever I phone to book an urgent appointment for my kids, myself or my husband, the ladies on the phone try their very best to find an appointment. Once at the appointment, the nurses and Doctors talk politely and with much respect to their patients. The ladies at the reception are very helpful as well. Whenever I have asked for copies of my blood test results or asked them to reprint a blood form, they did so willingly. I have been registered to 3 different practices and I can say that Amwell Surgery is the best so far! Keep up the amazing job! I am really impressed!
Visited October 2022
Amwell Surgery has not yet replied.