Ancoats Urban Village Medical Practice
Old Mill Street, Manchester, Lancashire, M4 6EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great nurses!
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
I visited the practice nurse for a blood test and she couldn’t have been more lovely. I am very scared of blood tests and she made me feel very comfortable and at ease. It was the easiest blood test I’ve ever had done. Thank you!
Visited July 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 July 2024
Thank you so much for taking the time to share your positive experience with our practice nurse. We are delighted to hear that she was able to make you feel comfortable and at ease during your blood test, especially given your apprehensions. Our team strives to provide compassionate and professional care to all our patients, and it’s wonderful to know that we were able to make your visit a pleasant one. Your kind words will be shared with the nurse and the rest of our team, as they serve as a great encouragement to continue delivering excellent care. Thank you once again for your feedback. We look forward to welcoming you back to our practice in the future. Kay Keane Practice Manager
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Review titled Empathetic and Active in Equal Measure
Rated 5 stars out of 5
by Tony C - Posted on 16 July 2024
I recently moved to the area and joined the Urban Village Medical Practice to continue monitoring and medicating my Type II Diabetes. The changeover to a local pharmacy for my regular medication was handled seamlessly by the pharmacist, peace of mind from the outset. I had concerns about the monitoring of my diabetic stats but the pharmacist and practice nurse, C & K (not allowed to include names apparently), were both empathetic and active in equal measure, putting my mind at ease in no time at all, a huge thanks to both of you.
Visited July 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 31 July 2024
Thank you so much for your thoughtful review and for sharing your positive experience with us at Urban Village Medical Practice. We are delighted to hear that your transition to our practice for your Type II Diabetes management was seamless and reassuring. Our pharmacists and practice nurses are dedicated to providing empathetic and proactive care, and it’s wonderful to know that they were able to put your mind at ease. Your kind words will be shared with them, as feedback like yours is incredibly motivating for our team. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Kay Keane Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by James - Posted on 13 July 2024
I had a blood test appointment on Wednesday and the nurse who carried out the appointment was such a pleasure. She made me feel incredibly relaxed, comfortable, and welcome in the practice, and was happy to answer any questions. She had a lovely energy about her, was very fun(ny) to talk to, and truly made my day. Thank you!
Visited July 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 31 July 2024
Thank you so much for sharing your wonderful feedback. We are thrilled to hear that your blood test appointment was such a positive experience. Our nurses strive to create a welcoming and comfortable environment for all our patients, and it’s heartening to know that you felt relaxed and well-cared for. We will certainly pass on your kind words to the nurse team. It’s always encouraging for them to hear that their efforts are appreciated and that they have made a difference in someone’s day. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to provide you with excellent care. Kay Keane Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Michelle - Posted on 19 June 2024
I hadn’t realised I had ran out of my tablets, the staff couldn’t of been more helpful trying to help me out and my problem was solved within 24hours overall, thank you so much for being so caring and listening on the other end of the phone when needed. Also going above and beyond for your patients. Always manage to get appointments for me and my family when needed and you have amazing doctors who listen and advise where needed. Thank you urban village and Debra
Visited June 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 20 June 2024
Thank you so much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our staff were able to assist you promptly and effectively when you ran out of your tablets. At Urban Village Medical Practice, we strive to provide compassionate and efficient care to all our patients, and it is heartening to know that our efforts are appreciated. Your feedback is a testament to the dedication and hard work of our entire team, including our reception staff and doctors. We are particularly pleased to hear that you find it easy to get appointments for yourself and your family when needed, and that our doctors are attentive and provide valuable advice. We will certainly pass on your thanks to Debra and the rest of the team. Your feedback motivates us to continue delivering high-quality care and to go above and beyond for our patients. If you have any further comments or suggestions, please do not hesitate to reach out to us. Thank you once again for your kind words and for choosing Urban Village for your healthcare needs. Kay Keane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
Had a routine health check with the designated nurse. She was attentive and efficient, friendly and keen to help to answer my questions. Dealt with very quickly. Would strongly recommend this service.
Visited June 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 21 June 2024
Thank you very much for taking the time to share your positive experience following your recent routine health check with our designated nurse. We are thrilled to hear that you found the service attentive, efficient, and friendly. At [Your Practice Name], we are committed to providing high-quality care and ensuring that our patients feel supported and well-informed. It is wonderful to know that our nurse was able to answer your questions and that you were dealt with promptly. Your recommendation means a lot to us and serves as a great encouragement to our entire team. We will certainly pass on your kind words to our nurse team If you have any further comments or suggestions, please do not hesitate to reach out to us. We are always here to help and improve our services based on patient feedback. Thank you once again for your kind words and for choosing Urban Village Medical Practice for your healthcare needs. Kay Keane Practice Manager
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Review titled My shingles vaccination cancelled from the third time.
Rated 1 star out of 5
by Still no appointment - Posted on 16 May 2024
My appointment for part two of my shingles vaccination has been cancelled for the third time. This time on the morning of the appointment (today 16/05/24) I have made arrangements to take time off for each of these cancelled appointments. I have now lost confidence in the practice and its ability to provide effective healthcare What is the point of national advertising campaigns on TV telling people over 70 to get the Shingles vaccination as a matter of urgency if you as my primary health care provider are incapable of delivery.
Visited May 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 17 May 2024
Dear patient, we are so sorry that you have been inconvenienced with the supply issues with the shingles vaccines. We understand how difficult it is to have 3 appointments moved or cancelled. We are waiting for our supply to arrive so that we can continue to vaccinate our patients who are at risk, the campaign has been so successful nationally that it has meant that stock is harder to get hold of locally. Again, we are sorry for your inconvenience Kay Keane Practice Manager
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Review titled Dissapointed
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
I changed here as ratings said it was a good practice not in my opinion it isn’t I actually have never seen a doctor that got to point of my issue always seen a locum except for two occasions 2ho actually don’t seem to care also I asked for referrals to be looked at as I’d not received follow up appointments and nobody ever does this also blood tests no results I’ve left now but reviews didn’t help
Visited May 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 19 June 2024
Thank you for taking the time to share your feedback regarding your experience at Urban Village Medical Practice. We are genuinely sorry to hear that your experience did not meet your expectations and that you have decided to leave our practice. We strive to provide the highest standard of care to all our patients, and it is disheartening to learn that we fell short in your case. Your feedback is invaluable to us as it helps us identify areas where we need to improve. Concerns Raised * Continuity of Care: We understand the importance of seeing a regular GP who is familiar with your medical history. We regret that you primarily saw locum doctors during your visits. We are actively working to improve continuity of care by increasing the availability of our regular GPs. * Referrals and Follow-Up Appointments: It is concerning to hear that your referrals and follow-up appointments were not adequately managed. We are reviewing our referral process to ensure that all follow-ups are tracked and actioned promptly. If you have any outstanding referrals or follow-ups, please contact us directly so we can address them immediately. * Blood Test Results: We apologise for any delays or lack of communication regarding your blood test results. We are implementing new procedures to ensure that all test results are communicated to patients in a timely manner. Next Steps We are committed to making the necessary improvements to enhance the quality of care and service we provide. Your feedback has been shared with our practice management team, and we will be taking the following actions: Improving Communication: Enhancing our communication channels to ensure patients are kept informed about their referrals, follow-ups, and test results. Staff Training: Providing additional training to our staff to ensure they are equipped to handle patient inquiries and concerns effectively. Patient Feedback: Actively seeking and acting on patient feedback to continuously improve our services. We are sorry for any inconvenience and distress this experience may have caused you. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact our Operations Manager Jane at gmicb-mh.uvmp@nhs.net. Thank you once again for your feedback. We wish you all the best in your future healthcare journey. Kay Keane Practice Manager
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Review titled Reception do not listen
Rated 2 stars out of 5
by Louise - Posted on 15 May 2024
Three times now I have felt unheard when I have spoken with reception. The first time I was told they had just returned from lunch so could I just call to book the blood test appointment, the second I was told to use the online form to book a blood test even though my doctor had already told me to book one, I had to say three times that my doctor had requested me to book one and the third time I received a text message saying to call if I have queries over the result of my blood test and I am told to use the online form. The tone is always unbothered also, no conversation, just cut off and told use the online form. It's frustrating as I cannot fault my doctor, but it feels like a battle getting passed reception.
Visited May 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 16 May 2024
Dear Louise, thank you so much for taking the time to feedback about your experience at the practice today. This is not the way that we intend our team to deal with enquiries from our patients, we know how frustrating it can be being passed from place to place with different responses. Please be assured that we will use your review to work with the team on how best to engage with other patients in a similar situation. We appreciate the time you have taken to reach out to us Kind regards Kay Kay Keane Practice Manager
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Review titled Exceptiional service
Rated 5 stars out of 5
by Shaz Mufeez - Posted on 17 April 2024
I have had at least 5 plus different GP surgeries in the past, I just wanted to say I am super impressed with the service and care I get here, not "just from the GP" but also staff, I visited this morning (17/04/2024) and was sitting in the waiting area, after signing in at the machine, the receptionist, literally called me out by my name to say hi and ask how I am. I felt very special, this was at 9 am (17/04/2024) and she was super busy, she also said goodbye to another gentleman. I was also greeted by another staff who was walking past, he is super impressive and always says hi for a few seconds. I love the ease of contacting via forms, I know the doctor was very busy today but within minutes of filling out the form, she saw me face to face at 9 30 am. I wish all the other surgeries would follow this surgery examples. I remember in the past other GP's its impossible to get an appointment, you call sharp at 8 30 and keep getting busy signal, to be let down after they pick up and say all same day appointments are gone and go to walk in centre orA & E, all of them are not disabled friendly, not easyto walk inwhen they open and stand at window, they always sound like a parrot, but I have never ever had any issues here since 2018with this surgery, Patients App is brilliant for most needs, I never have to call and wait on hold, I can easily submit my blood pressure readings online. Super easy to get treatment and I get heard, it never a one way conversation with a doctor and I never get brushed off because other patients are waiting. I get an amazing care and treatment here. A*******
Visited April 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 18 April 2024
Thank you so much Shaz Mufeez for taking the time to review the care you have received at Urban Village Medical Practice. We are delighted that your experience of the care we give is excellent, it is what our whole team always strive to do. We really do appreciate your words and will make sure the whole team see them. With best wishes Kay Kay Keane Practice Manager
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Review titled Shocking service
Rated 1 star out of 5
by Ryan - Posted on 11 April 2024
I asked to been seen by a doctor due to my epilepsy and was given an appointment for end of the month like 20 days away poor service staff on reception have bad attitude
Visited April 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 April 2024
Good morning Ryan, thank you for taking time to let us understand the service you received today. We are sorry you felt our team had a poor attitude. We strive to give the best care possible under increasingly difficult circumstances, I will use your comments as part of the regular feedback we give to our patient services team. If you would like to give me more details please do get back in touch. You can do that directly to me at kay.keane@nhs.net Kind regards Kay Kay Keane Practice Manager