Ancora Medical Practice
291 Ashby Road, Scunthorpe, South Humberside, DN16 2ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2024
I have never had a more confusing and frustrating experience. I have spent 2 weeks chasing medication, trying to get someone to sign off on my prescription. I have been passed from Pharmacy to doctor, doctor to Pharmacy, and back again. No one seems to be able to give me a clear answer. The administrative staff are little to no help, not to mention ill-informed and lacking in internal communication. Every time I have spoken to a different member of staff, I have been told different things about my situation. The correspondence I have received from the practice (texts and calls) has been wholly unclear, resulting in this extended period of chasing answers. Instructions from the doctor themselves were poorly communicated, resulting in a week of incorrect procedures being taken, and being asked to restart the process from the beginning. Attempts to gain clarity from the surgery regarding follow-up text message alerts, which were again unclear, resulted in administrative staff miscommunicating my request. Instead of answers to my questions, I ended up with more questions that remain unanswered. I have been with the practice all my life, but this one experience has seriously made me question staying. I have never experienced such disorganisation. I completely appreciate surgeries are busy and administrative staff are run off their feet, but I don't believe that is any excuse for the condescending manner in which I have been spoken to by select members of staff, simply because I have been trying to make sense of what used to be a fairly straight forward process.
Visited October 2024
Ancora Medical Practice has not yet replied.
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Review titled Compassionate/Above and Beyond
by Daniel Jake Burns - Posted on 06 September 2024
I am not allowed to leave the name of the GP who helped me. I hope that this review finds them. GP's face adversity every day in the form of patients' frustration with the current state of the NHS. Sometimes I get to experience a GP appointment which genuinely fills me with optimism for the future and today was one of those days. The GP I visited went further than just typical bedside manner. They seem to genuinely have empathy for their patients' illnesses. I know that the NHS faces tough times currently. I want to avoid going into detail on this but it is worth mentioning in my personal context. The individual GP who provided care and support for me today did everything they could to help me in my situation. I went to the GP expecting less and received more by at least a magnitude of 10. This is not hyperbole. The care I received today may have saved my life. If this review finds its way to you, words don't express my gratitude for your kindness so I will leave it at this; thank-you.
Visited September 2024
Ancora Medical Practice has not yet replied.
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Review titled Disappointing experience
Rated 3 stars out of 5
by Angela Jennison - Posted on 27 September 2024
After my consultation with the GP he said my prescription would be out the front which I assumed he meant the pharmacy adjoining the surgery, they didn’t have it apparently it wasn’t ’signed off’ they suggested I went to Boots my nominated pharmacy, they didn’t have it either. I rang the Ancora pharmacy after an hour they still didn’t have the prescription, I then rang the receptionist at the surgery & asked “ where is my prescription please, I’m going round in circles. I was told it would be ready after 2.30pm!! Some 5 hours after my appointment. I asked my husband to call on his way home from work at the surgery only to be told the prescription was at Boots!! I couldn’t believe the chase to get a prescription that should have either been put in my hand at the consultation or at least be ready within 15 minutes of my appointment. If that’s progress in the NHS is unacceptable. I live 7 miles from the practice I’m not round the corner.
Visited September 2024
Ancora Medical Practice has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
Where do I start honestly Every time I’ve tried calling this place it either doesn’t go through or eventually it goes through after trying about 60 times (no joke) get told to call at 8am, but by the time it’s actually worked it’s 8:45am and there isn’t anymore slots. Then when you get an appointment you end up with a doctor thats got no drive or motivation to actually sort your issues and you just get fobbed off to the poorly stocked pharmacy next door. Due to the reasons above and the constant struggle, I’ve moved doctors, and I advice everyone too
Visited June 2023
Ancora Medical Practice has not yet replied.