Andover Medical Centre
270-282 Hornsey Road, London, Greater London, N7 7QZContact details and opening times
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Reviews
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Review titled Really care about patients - Thanks Andover staff!
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2023
My experiences with Andover feels like care I feel I experienced from NHS GPs before the constant present day “NHS crisis”. Well done Andover! I moved to the Andover practice from the Hanley Rd surgery after feeling frustrated with trying (and failing) to get help from my previous practice for various non-urgent problems including mental health support & skin problems. The NHS is in dire straits but in spite of that, this GP practice seems to actually care about patient wellbeing - sadly uncommon in these days of over-stretched NHS services! The experience I’ve had with reception staff has been courteous & the communication has been very satisfactory. I say this because “straw that broke the camel’s back” with regards to moving from my old GP m, was a persistent, uncomfortable & embarrassing rash of itchy bumps, blisters & swelling on my hands which I had difficulty getting a GP to look at. My old GP surgery requested pictures & sent me to the pharmacist (the response via their app even had the word “pharmacist” spelled wrong!!!). The pharmacist said they didn’t know how to treat it so advised going to the GP. I was fed up of being passed from pillar to post & not getting help or answers. When I came for my new patient appt at Andover, the nurse who saw me said she didn’t know what the rash was either & booked an appt there & then, apologising that I needed to wait 2 weeks to be seen by a doctor. Quite a contrast to the Hanley practice! The rash had already been there about a month, 2 more weeks didn’t really make much difference. The doctor I saw seemed genuinely interested in the rash & even went to see if another GP he knew was in that day was available for a second opinion during the appointment, because he said the other GP had good experience with dermatology. I was very impressed by this level of care! The GP prescribed me a very large tube of medicated cream to treat the rash on my hands which, despite now being much better, I still have about half of in case of flare-ups. Andover had also engaged in a request for a “shared care agreement” for private mental health treatment which I sought due to the long waiting list for the NHS mental health care. While my previous GP never got back to my private Doctor’s request for a “shared care agreement”, Andover responded in a timely manner.
Visited March 2023
Andover Medical Centre has not yet replied.
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Review titled Andover medical centre
Rated 4 stars out of 5
by Marcello ionta - Posted on 30 March 2023
Saw the excellent Dr this morning.she was very thorough and a good communicator.Ordered several tests for me to see what could be causing my issues.I have no hesitation in seeing the same Dr again.
Visited March 2023
Andover Medical Centre has not yet replied.