Angel Surgery
Silverpoint, 88-90 Fore Street, London, Greater London, N18 2FFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I called in about my problem which I was told that nothing could be done when I’ve been receiving the same answer for days the receptionist ended the call on my face so I called back to ask for her name she rudely told me that I don’t need to know he name and shut the phone again I have never seen this kind of service anywhere
Visited January 2024
Review titled Angel Surgery
Replied on 24 January 2024
Thank you for your feedback. We are sorry, to hear of your experience. If you have any concerns, please send us an email to edtangelsurgery@nhs.net for our Practice Manager to look into the matter. Thanks
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Review titled Very bad
Rated 1 star out of 5
by Nikolina Gyocheva - Posted on 22 August 2023
Very bad people on the reception You can’t talk with Dr always text to E consult they will call you and when is time for appointment no one call you
Visited August 2023
Review titled Angel Surgery
Replied on 03 January 2024
Dear Nikolina, Thanks for your feedback. We are sorry you had a cause to complain. We will pass your feedback to the staff members concerned.
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Review titled I satisfy with the new system
Rated 2 stars out of 5
by Elizabeth - Posted on 13 July 2023
You are unable to see a Dr and had to wait for 24 hours when the problem is minor and can be solve with 2 hours. This system will let a lot of people go to a&e. meanwhile, the hospitals has a lot and trying to deal with major incidents
Visited July 2023
Review titled Angel Surgery
Replied on 03 January 2024
Thanks for your feedback. We are sorry, you had a cause to complain. We are always trying to improve the service.
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Review titled The staff here are very rude
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
The staff are extremely rude and constantly hang up on you when you are trying to talk to them on the phone!
Visited April 2023
Review titled Angel Surgery
Replied on 28 April 2023
We are sorry, you had a cause to complain. If you have any concerns, please make an appointment to see the Practice Manager to resolve the issues.
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Review titled Great Practice, very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Very helpful staff, great doctors and a lot easier to get an appointment now very nice and very friendly
Visited October 2022
Review titled Angel Surgery
Replied on 12 October 2022
We really appreciate your very positive feedback. Our staff is working very hard. We will surely pass your feedback to all the staff members of Angel Surgery. Thank you.
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Review titled Appalling Service
Rated 1 star out of 5
by Catherine DN - Posted on 10 October 2022
Since the move from Dover House, this service has declined to now be unsafe in my opinion. I could provide a huge list of complaints and errors but will give two examples. I have numerous medical conditions and require monthly prescriptions which are almost always wrong. I get medical items through a company delivered but the Surgery needs to sign off the prescription, again they get it wrong, send it to the pharmacy instead of the company or not send it at all until I ring and remind them. Recently they referred me to Mind in Enfield as they noticed I had attended A and E a few times. I had cellulitis which returned three times and I was told to go to A and E and had to attend daily over a few weeks for IV antibiotics. The surgery never raised whether I wanted a referral for support and did this without my consent. Do not register with this surgery. I will say I recently saw a locum and it was the first time I felt listened to or respected.
Visited September 2022
Review titled Angel Surgery
Replied on 11 October 2022
Dear Catherine We are so sorry to hear your complaint. We will be investigating your complaint and get back to you personally in due course. ________________________________________