Annandale Medical Centre
The Elms, High Street, Potters Bar, Hertfordshire, EN6 5DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
by Disgusting service - Posted on 06 November 2024
I called dead on 8am and a very rude person said they couldn’t book me an appointment. I said I can’t call any earlier as they don’t open until 8am and they’ve refused to help or offer me a solution. They seem to have no care for human life or people’s feeling. Avoid this surgery at all costs.
Visited November 2024
Annandale Medical Centre has not yet replied.
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Review titled cannot get an appointment by phone
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
Today have not answered the phone, Even though I am number 1 in the queue from 8am. Gave up after an hour because they obviously do not intend to answer calls. If you are calling a GP surgery it is because you need help. This is so distressing for patients. The only way to get an appointment is to go down in person at 8am. Not possible if you work. Appalling admin. As all organisations are only as good as their admin its a situation that really needs sorting.
Visited July 2024
Annandale Medical Centre has not yet replied.
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Review titled Poor Appointment Service
Rated 1 star out of 5
by Not very well - Posted on 18 March 2024
I phoned at 8am was 5th in the queue. I got to number one and was on hold over 6 mins. I then was asked if I could make 9.20. I arrived at check 9am i was told 11.20 was my appointment. It’s now 11.50 still waiting to be seen . Feeling extremely unwell
Visited February 2024
Annandale Medical Centre has not yet replied.
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Review titled Highly Recommended
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I have been registered with Annandale for just under 2 years and have only recently needed their assistance with a few ongoing problems. I have been seeing Dr Madg who has been so kind and helpful. She is prompt with her referrals, does everything she promises to, and is great at communicating back with results. Today I needed an appointment for an unrelated issue and was booked with Alice Morson, Paramedic. Alice is just lovely! She was so helpful, so informative, gave great advice, and did it all with a warm and unhurried consultation. If anyone out there feels "fobbed off" with a paramedic appointment rather than a GP - don't. These guys and girls know their stuff and do it very well. It can sometimes be a bit of a trial getting through to the surgery at 8am but it's the same everywhere now. The Reception staff, who have an awful job dealing with us patients (I couldn't do their job!) always try their very best to accommodate us, with limited resources, and are to be commended for their patience and understanding. Thank you all very much.
Visited July 2023
Annandale Medical Centre has not yet replied.
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Review titled Friendly, knowledgeable and caring
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
I have been a patient at this surgery for 7 years and never had a problem. I always manage to get an appointment for me and my family, albeit after a wait of around 40 minutes after the phone lines open however I think this is the norm for all nhs gp surgeries. Staff are friendly, helpful and knowledgeable I also feel that they genuinely care for me and my family.
Visited July 2023
Review titled Annandale Medical Centre
Replied on 04 July 2023
Dear Patient, Thank you for your review. We are happy we have provided you with a quality of care to your satisfaction. I apologise for the long wait on the telephone. We are reviewing and monitoring the high volumes of calls that we are receiving. There have been exceptional number of calls our staff are receiving at the moment. We aim to continue to provide an professional, caring service to our local population. Kind regards, Practice Manager