Annandale Medical Centre
The Elms, High Street, Potters Bar, Hertfordshire, EN6 5DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing GP
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2025
Thank you for your care that was above exceptional! Much appreciated! My GP was attentive, caring and focused on what was needed. Contacted me after hours to confirm details and took a much time as was necessary to help. Thank you.
Visited January 2025
Review titled Annandale Medical Centre
Replied on 27 January 2025
Thank you for your thoughtful feedback! It’s great to hear your GP provided such exceptional care, going above and beyond to support you. We wish you all the best.
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Review titled Awful service
by Disgusting service - Posted on 06 November 2024
I called dead on 8am and a very rude person said they couldn’t book me an appointment. I said I can’t call any earlier as they don’t open until 8am and they’ve refused to help or offer me a solution. They seem to have no care for human life or people’s feeling. Avoid this surgery at all costs.
Visited November 2024
Review titled Annandale Medical Centre
Replied on 27 January 2025
Thank you for your feedback, and I’m sorry to hear about your experience. We strive to provide compassionate and helpful service to everyone, so it’s concerning to hear that this wasn’t the case. We’d like to investigate this further and address the issue. Please feel free to contact us directly so we can work towards a resolution and improve our service. Kind regards, Practice Manager
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Review titled cannot get an appointment by phone
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
Today have not answered the phone, Even though I am number 1 in the queue from 8am. Gave up after an hour because they obviously do not intend to answer calls. If you are calling a GP surgery it is because you need help. This is so distressing for patients. The only way to get an appointment is to go down in person at 8am. Not possible if you work. Appalling admin. As all organisations are only as good as their admin its a situation that really needs sorting.
Visited July 2024
Review titled Annandale Medical Centre
Replied on 27 January 2025
Thank you for sharing your experience, and I’m very sorry for the frustration and distress caused. We understand how important it is for patients to have access to support when they need it. The issues with our phone system and admin processes will be reviewed as part of our commitment to improving the service. If you’d like to discuss this further, please do not hesitate to get in touch. Kind regards, Practice Manager
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Review titled Poor Appointment Service
Rated 1 star out of 5
by Not very well - Posted on 18 March 2024
I phoned at 8am was 5th in the queue. I got to number one and was on hold over 6 mins. I then was asked if I could make 9.20. I arrived at check 9am i was told 11.20 was my appointment. It’s now 11.50 still waiting to be seen . Feeling extremely unwell
Visited February 2024
Review titled Annandale Medical Centre
Replied on 27 January 2025
Thank you for bringing this to our attention, and I’m so sorry to hear about your experience. Waiting while feeling unwell must have been very difficult, and we deeply regret any distress caused. We aim to provide timely care and will review what happened to prevent situations like this in the future. Please contact me if you would like to discuss this further. Kind regards, Practice Manager
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Review titled Highly Recommended
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I have been registered with Annandale for just under 2 years and have only recently needed their assistance with a few ongoing problems. I have been seeing Dr Madg who has been so kind and helpful. She is prompt with her referrals, does everything she promises to, and is great at communicating back with results. Today I needed an appointment for an unrelated issue and was booked with Alice Morson, Paramedic. Alice is just lovely! She was so helpful, so informative, gave great advice, and did it all with a warm and unhurried consultation. If anyone out there feels "fobbed off" with a paramedic appointment rather than a GP - don't. These guys and girls know their stuff and do it very well. It can sometimes be a bit of a trial getting through to the surgery at 8am but it's the same everywhere now. The Reception staff, who have an awful job dealing with us patients (I couldn't do their job!) always try their very best to accommodate us, with limited resources, and are to be commended for their patience and understanding. Thank you all very much.
Visited July 2023
Review titled Annandale Medical Centre
Replied on 27 January 2025
Thank you so much for your lovely feedback! It’s great to hear about your positive experiences with both our GP and the paramedic. We’re so glad to know that their kindness, expertise, and prompt care have made a difference for you. We also appreciate your understanding of the challenges our team faces, especially our reception staff, who work tirelessly to support our patients. Your kind words mean a lot to everyone here and will be shared with the team. Thank you for taking the time to share your experience! Kind regards, Practice Manager
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Review titled Friendly, knowledgeable and caring
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
I have been a patient at this surgery for 7 years and never had a problem. I always manage to get an appointment for me and my family, albeit after a wait of around 40 minutes after the phone lines open however I think this is the norm for all nhs gp surgeries. Staff are friendly, helpful and knowledgeable I also feel that they genuinely care for me and my family.
Visited July 2023
Review titled Annandale Medical Centre
Replied on 04 July 2023
Dear Patient, Thank you for your review. We are happy we have provided you with a quality of care to your satisfaction. I apologise for the long wait on the telephone. We are reviewing and monitoring the high volumes of calls that we are receiving. There have been exceptional number of calls our staff are receiving at the moment. We aim to continue to provide an professional, caring service to our local population. Kind regards, Practice Manager