Apsley Surgery
Cobridge Health Centre, Church Terrace, Stoke-on-Trent, Staffordshire, ST6 2JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2024
Frustrating experiences with this surgery. Trying to obtain blood test results to be met with 'they aren't back yet' when in fact they were back as I have had paper copy's. Ignoring the fact that they are on ICE as requested by a different doctor numerous times, when someone finally listened I was told that they had been downloaded and I would be able to have a printed copy should I want one. I was also told they looked normal by the receptionist. Met with a lovely lady on reception who's name it won't let me post! who was beyond helpful and could not fault her, she helped me get the results by speaking with the manager and printing them for me, she was polite and friendly throughout. On recieving my results they aren't normal so I'm frustrated I was told by someone with no clinical experience that they were.
Visited October 2024
Apsley Surgery has not yet replied.
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Review titled Ordering repeat prescriptions for an elderly parent
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2024
I am responsible for ordering and administering my elderly mum's medication. I have come to dread ordering her repeat prescription each month via the surgery. Reception staff, with some exceptions, are obstructive and unhelpful and make me feel that I am a nuisance. I would prefer to use Mum's Patient Access account, which I set up after being told I could no longer order prescriptions on the phone, but the repeat medication service rarely works, so I am forced to resort to the surgery. It is a time-consuming, unpleasant experience generally, with most receptionists showing little understanding or sympathy.
Visited April 2024
Apsley Surgery has not yet replied.
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Review titled Online appoint booking need
Rated 2 stars out of 5
by Anonymus - Posted on 28 March 2024
In continue with previous feedback though GP is very nice but its reception and about service. Its (previous one) pasted below; Its hard for working professionals to book GP appointment. On call long waiting time then disappointment of not getting the GP appointment. Finally last week then got online GP appointment booking as Apsley practice not gave advance GP physical appointment, but still not received call from GP. Its better to suffer rather this hectic tracing and appointments. Please consider the struggle for those who are working in remote areas from their home. Its hard for us to get appointments as have to take off from work then have to go to GP surgery. After getting off from my work I reach home at 20:00 so how can I easily get my appointments. If I call in the morning its my luck weather I got appointment or not, or delaying phone appointments etc. Then struggle to get permission from work from sudden holiday that is not allowed in the job. They ask to apply for leave 10 days before or 2 hours relieve for going to appointment that does not work in my case. Its really disappointing. Please provide online appointment booking access so that patients like me to not suffer.
Visited March 2024
Review titled Apsley Surgery
Replied on 21 October 2024
Dear patient Thank you for your feedback and apologies for the delay in responding. We are sorry you have experienced difficulties booking on-line appointments and calling the surgery. We have made improvements with the phone system and online access and I would be happy to discuss these changes if you would like to contact the surgery directly to speak to me. Kind regards Jane Millward Primary Care Operations Manager
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Review titled Online appoint booking need
Rated 2 stars out of 5
by Rabeea Rizwan - Posted on 28 March 2024
Its hard for working professionals to book GP appointment. On call long waiting time then disappointment of not getting the GP appointment. Finally last week then got online GP appointment booking as Apsley practice not gave advance GP physical appointment, but still not received call from GP. Its better to suffer rather this hectic tracing and appointments. Please consider the struggle for those who are working in remote areas from their home. Its hard for us to get appointments as have to take off from work then have to go to GP surgery. After getting off from my work I reach home at 20:00 so how can I easily get my appointments. If I call in the morning its my luck weather I got appointment or not, or delaying phone appointments etc. Then struggle to get permission from work from sudden holiday that is not allowed in the job. They ask to apply for leave 10 days before or 2 hours relieve for going to appointment that does not work in my case. Its really disappointing. Please provide online appointment booking access so that patients like me to not suffer.
Visited March 2024
Review titled Apsley Surgery
Replied on 28 March 2024
Thank you for your feedback. We are sorry that you have had a bad experience trying to book an appointment. I hope that following my telephone call with you today you are now more aware of the alternative ways to contact the surgery and that you have received the link to send in online consultations. I hope you do not have any further issues but I would be happy to discuss them if this should happen. Thank you Jane Millward Primary Care Operations Maanger
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Review titled Time wasters and don't take care of the person
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2023
The third time I go for the same problem, after having X-rays and not receiving the right treatment, I go today with an appointment at 2-30 I'm 15 minutes early. Nobody visited me
Visited October 2023
Review titled Apsley Surgery
Replied on 30 October 2023
I am sorry you have not had a good experience at the practice on this occasion. I would be more than happy to speak to you in person to discuss this further. You can do this by calling the surgery and ask for myself. Kind regards Jane Millward Primary Care Operations Manager
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Review titled Waiting times are ridiculous
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2023
Spent 45 mins on the phone waiting to be booked in only to be told they haven't got any appointments left! Been told to go Haywood to wait god knows how long. Disgusting. Needs shutting down.
Visited March 2023
Review titled Apsley Surgery
Replied on 21 October 2024
Dear patient Apologies for the delay in responding and we are sorry you have experienced trouble getting through on our phones. Since your review it was acknowledged that at times it was difficult to contact the surgery. The phone system was reviewed, updated and improvements have been implemented making it a much better experience for the patient. Kind regards Jane Millward Primary Care Operations Manager