Ardingly Court Surgery
1 Ardingly Street, Brighton, East Sussex, BN2 1SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
The staff at this surgery don’t deserve some of the negative feedback they get on here. I had an appointment last week and the reception staff were lovely helping me with a medication issue I had. Sorted it for me straight away which was great. I then saw the nurse for my smear test and she was so lovely. She made me feel listened to and really went above and beyond to explain everything to me as I was very nervous, and I wasn’t rushed out the door at all. I have been at this surgery for 8 years and never had an issue. Thank you to all the amazing staff!
Visited October 2023
Review titled Ardingly Court Surgery
Replied on 10 October 2023
Dear Anonymous, thank you for taking the time to feedback. It really brightens our day to know that our patients are having a good experience accessing health services. I will share your feedback with the whole team. Regards, Cher (practice manager)
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Review titled Great practice
Rated 5 stars out of 5
by MS MP MAGLIANO - Posted on 27 October 2023
I can not understand why some people leave negative comments, all the staff are friendly and helpful and nurse are understanding and very helpful, and as for the doctors well I can only talk about my name doctor she is outstanding, totally adore her
Visited October 2023
Review titled Ardingly Court Surgery
Replied on 30 October 2023
Dear Ms Magliano, thank you for your feedback. Its is wonderful to hear you have had a good experience accessing services. We are very proud of our team and I will pass on your comments. Kind regards, Cher Rooney (practice manager)
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Review titled Great reception team, fantastic Doctor.
Rated 5 stars out of 5
by david wakefield - Posted on 29 October 2023
I had my first appointment at the surgery, last week. All I say is great, helpful reception team, and a first class Doctor.
Visited October 2023
Review titled Ardingly Court Surgery
Replied on 30 October 2023
Dear David, thank you for your feedback. I am so pleased you had a good experience and I will share this with the whole team. Kind regards, Cher Rooney (practice manager)
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Review titled Very good practice
Rated 5 stars out of 5
by Christine James - Posted on 17 October 2023
All members of staff are friendly and helpful. I've always been well looked after. Especially in recent months due to being ill and hospitalised. I have been with this practice for many years and I've never had any issues.
Visited October 2023
Review titled Ardingly Court Surgery
Replied on 19 October 2023
Dear Christine, thank you for taking the time to feedback. I am really pleased you have had a good experience being registered with us. I will share your feedback with the team. Regards Cher Rooney (practice manager)
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Review titled Kind Staff and a Practice Who Are There to Help!
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I phoned (slightly after the emergency appointment recommended time) to ask for a urgent drs appointment. At first the receptionist said they didn’t have any left today and I would either need to phone up tomorrow morning or schedule an appointment for 4 weeks time. However, when I said that what the issue was and why it was urgent, the lovely receptionist was so empathetic and understood how important it was. They searched the system to see what they could do and managed to squeeze me in a telephone appointment with the dr (which came not even an hour later). Lots of other surgeries would have just said ‘no’, but they understood the issue and pain I was in today and went above and beyond to try and help. I cannot thank them enough.
Visited August 2023
Review titled Ardingly Court Surgery
Replied on 24 August 2023
Thank you taking the time to provide feedback. Our reception staff are highly trained & very experienced with assisting patients that need high priority clinical input. Although we are not an emergency service, GPs have stated their guidelines as to items that they feel are classified as high priority rather than a routine appointment and we always work within these. I am glad you received the support you needed today. Although we don't have a cut off time for urgent requests we do ask patients to contact us as early in the day as possible as we only have a limited number of staff and therefore a finite number of appointments we can safely offer in one day. It is always worth discussing with the reception team if you feel an issue can not wait to the next routine appointment and we will advise you of all the options available. This may be another clinical staff member, a nurse, a pharmacist, a physiotherapist or another support service such as out of hours appointments. We really do want to help our patients the best we can. I will pass on your feedback to the whole team. Best wishes Cher Rooney (practice manager)
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Review titled Great Practice
Rated 5 stars out of 5
by Rachel - Posted on 21 July 2023
Ardingly Court surgery has been nothing but supportive towards me. I have a few medical issues and my Doctor goes above and beyond to help and support me. Very caring. I never feel that I am a burden. If they say they will get in contact with me, they do. I am very grateful and happy towards all the staff at the surgery. Thank you
Visited July 2023
Review titled Ardingly Court Surgery
Replied on 24 July 2023
Dear Rachel, thank you for your feedback. I am really pleased you feel we are supporting you & are caring in our delivery of services. I will share this with all staff, it is always a morale booster to know our efforts are appreciated. Best wishes, Cher (Practice manager)
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Review titled Amazing staff
Rated 5 stars out of 5
by D garnier - Posted on 06 June 2023
I want to express my gratitude, to the reception staff at the practice, and to the nurses and doctors. I had originally not wanted to bother the surgery for an appointment as I know these are difficult times in the NHS After a few weeks when my condition was concerning , I decided to pop in just to ask if it was possible to see a doctor, the receptionist was very supportive and I offered me a face-to-face consultation later that day The doctor prescribed me some medication and said if it hasn’t cleared up in the week that I must come back . I called up on the 7th day as I had the problem had not improved , I called up and was offered an appointment that day. The doctor that I saw put me on a fast track appointment to see a specialist at the hospital I want to say what wonderful patient support I was given . I would recommend anybody if you have any worries at all to talk to the reception they are very supportive and always ready to help and reassure . If needed they will do that best to give you an appointment either a face-to-face or a consultation on the phone.
Visited June 2023
Review titled Ardingly Court Surgery
Replied on 19 June 2023
Dear D Garner, thank you for feedback, I am really pleased you had a positive experience of accessing services with us. I will share feedback with the reception team who are working so hard to support patients. Regards Cher Practice manager
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Review titled Outstanding active care
Rated 5 stars out of 5
by Catriona Shepard - Posted on 03 May 2023
This practice has super caring attentive GPs and subsidiary staff and services. It feels remarkable, especially in the current climate of decline and degrading of our NHS, to experience such active and responsive support and care.
Visited May 2023
Review titled Ardingly Court Surgery
Replied on 04 May 2023
Thank you for your feedback. I'm sure this will be a real boost to morale, your feedback will be shared with the whole team.