Ardingly Court Surgery
1 Ardingly Street, Brighton, East Sussex, BN2 1SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Christine James - Posted on 17 October 2023
All members of staff are friendly and helpful. I've always been well looked after. Especially in recent months due to being ill and hospitalised. I have been with this practice for many years and I've never had any issues.
Visited October 2023
Review titled Ardingly Court Surgery
Replied on 19 October 2023
Dear Christine, thank you for taking the time to feedback. I am really pleased you have had a good experience being registered with us. I will share your feedback with the team. Regards Cher Rooney (practice manager)
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Review titled Kind Staff and a Practice Who Are There to Help!
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I phoned (slightly after the emergency appointment recommended time) to ask for a urgent drs appointment. At first the receptionist said they didn’t have any left today and I would either need to phone up tomorrow morning or schedule an appointment for 4 weeks time. However, when I said that what the issue was and why it was urgent, the lovely receptionist was so empathetic and understood how important it was. They searched the system to see what they could do and managed to squeeze me in a telephone appointment with the dr (which came not even an hour later). Lots of other surgeries would have just said ‘no’, but they understood the issue and pain I was in today and went above and beyond to try and help. I cannot thank them enough.
Visited August 2023
Review titled Ardingly Court Surgery
Replied on 24 August 2023
Thank you taking the time to provide feedback. Our reception staff are highly trained & very experienced with assisting patients that need high priority clinical input. Although we are not an emergency service, GPs have stated their guidelines as to items that they feel are classified as high priority rather than a routine appointment and we always work within these. I am glad you received the support you needed today. Although we don't have a cut off time for urgent requests we do ask patients to contact us as early in the day as possible as we only have a limited number of staff and therefore a finite number of appointments we can safely offer in one day. It is always worth discussing with the reception team if you feel an issue can not wait to the next routine appointment and we will advise you of all the options available. This may be another clinical staff member, a nurse, a pharmacist, a physiotherapist or another support service such as out of hours appointments. We really do want to help our patients the best we can. I will pass on your feedback to the whole team. Best wishes Cher Rooney (practice manager)
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Review titled Great Practice
Rated 5 stars out of 5
by Rachel - Posted on 21 July 2023
Ardingly Court surgery has been nothing but supportive towards me. I have a few medical issues and my Doctor goes above and beyond to help and support me. Very caring. I never feel that I am a burden. If they say they will get in contact with me, they do. I am very grateful and happy towards all the staff at the surgery. Thank you
Visited July 2023
Review titled Ardingly Court Surgery
Replied on 24 July 2023
Dear Rachel, thank you for your feedback. I am really pleased you feel we are supporting you & are caring in our delivery of services. I will share this with all staff, it is always a morale booster to know our efforts are appreciated. Best wishes, Cher (Practice manager)
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Review titled Amazing staff
Rated 5 stars out of 5
by D garnier - Posted on 06 June 2023
I want to express my gratitude, to the reception staff at the practice, and to the nurses and doctors. I had originally not wanted to bother the surgery for an appointment as I know these are difficult times in the NHS After a few weeks when my condition was concerning , I decided to pop in just to ask if it was possible to see a doctor, the receptionist was very supportive and I offered me a face-to-face consultation later that day The doctor prescribed me some medication and said if it hasn’t cleared up in the week that I must come back . I called up on the 7th day as I had the problem had not improved , I called up and was offered an appointment that day. The doctor that I saw put me on a fast track appointment to see a specialist at the hospital I want to say what wonderful patient support I was given . I would recommend anybody if you have any worries at all to talk to the reception they are very supportive and always ready to help and reassure . If needed they will do that best to give you an appointment either a face-to-face or a consultation on the phone.
Visited June 2023
Review titled Ardingly Court Surgery
Replied on 19 June 2023
Dear D Garner, thank you for feedback, I am really pleased you had a positive experience of accessing services with us. I will share feedback with the reception team who are working so hard to support patients. Regards Cher Practice manager
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Review titled Outstanding active care
Rated 5 stars out of 5
by Catriona Shepard - Posted on 03 May 2023
This practice has super caring attentive GPs and subsidiary staff and services. It feels remarkable, especially in the current climate of decline and degrading of our NHS, to experience such active and responsive support and care.
Visited May 2023
Review titled Ardingly Court Surgery
Replied on 04 May 2023
Thank you for your feedback. I'm sure this will be a real boost to morale, your feedback will be shared with the whole team.
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Review titled Caring practitioner
Rated 5 stars out of 5
by Ruby Chowdhry - Posted on 11 February 2023
I was treated with great care and compassion. The GP listened and allowed me the time amd space to describe my issues. He then offered a referral and additional back up plan. I am extremely grateful
Visited January 2023
Review titled Ardingly Court Surgery
Replied on 04 May 2023
Thank you for taking the time to provide feedback. It is great to hear you had a good experience. This will be shared with Clinician you saw
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Review titled Safety net
Rated 5 stars out of 5
by David Burnham - Posted on 09 December 2022
I had developed what I thought were varicose veins in my right leg and had been experiencing pain. The Doctor saw me for a face-to-face appointment and undertook a thorough examination as well as asking a range of pertinent questions. He undertook this with great professionalism, patience and empathy. His consideration of possible underlying causes led him to personally phone the Royal Sussex County Hospital in order to arrange an urgent doppler scan of my leg. I was phoned the next morning by the hospital and an appointment made for the following day. The scan was undertaken and to my surprise they discovered a DVT. In the following few hours the iv therapy department took blood samples, an ECG, BP and oxygen saturation tests. The excellent duty Doctor discussed my case at length and prescribed anticoagulants (giving me an initial tablet there and then, as the hospital pharmacy was closed by that time). The hospital phoned me in the morning to check I had picked up the prescription (while I was waiting at the pharmacy) and gave me some valuable advice and information, as well as putting a follow up assessment appointment into place. That evening I received a phone call from my Doctor who had not yet been updated by the hospital. He wanted to know if I was okay and what the outcome was, as well asking me to book another face-to-face appointment in two weeks for a review, and so that he could prescribe a 6-month, lower dose, course of anticoagulants as advised by the hospital. My Doctor’s attention to detail resulted in the diagnosis of a clot in my leg, which could have led to a pulmonary embolism and a life-threatening situation. His actions, his follow up care and his approach were gold standard: I am extremely grateful to him, to the surgery reception staff, and to all involved at the hospital.
Visited December 2022
Review titled Ardingly Court Surgery
Replied on 12 December 2022
Dear David, thank for taking the time to feedback. I have shared your feedback with all staff, it is always a boost to receive positive feedback. It is wonderful to hear the NHS system is working efficiently as a whole and that we are able support patients to get the best health outcomes. Regards Cher Rooney (Practice manager)
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Review titled Caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
I always feel taken care of here. Appointments straightforward to make and any follow ups promptly dealt with. Friendly caring service in difficult times.
Visited October 2022
Review titled Ardingly Court Surgery
Replied on 12 December 2022
Thank you for taking the time to feedback. I am glad you have had a good experience. We are all working so hard in very challenging times - I will pass your feedback onto the whole team, it always brightens our day to know our patients are happy. Regards Cher Rooney (practice manager)
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Review titled Great service from Receptionist
Rated 5 stars out of 5
by Mary - Posted on 21 October 2022
I was extra early for a flu vaccination. Without any fuss the receptionist arranged for me to see on the locus GP for my flu jab. This was a thoughtful response and I was truly grateful as feeling poorly from a chest infection but the receptionist was unaware of this but their kindness shone through! Thank you very much appreciated.
Visited October 2022
Review titled Ardingly Court Surgery
Replied on 12 December 2022
Dear Mary, thank you for your feedback. I am delighted you had a good experience when visiting the surgery. I agree our reception staff are fantastic, I will pass on your comments. Cher Rooney (Practice manager)