Argyle Health-Isleworth Practice
146 Twickenham Road, Isleworth, Middlesex, TW7 7DJContact details and opening times
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Reviews
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Review titled Excellent Knowledge Of Care And Treatment
Rated 5 stars out of 5
by Jordan Militello - Posted on 16 October 2024
I had a burn to my face which I promptly requested to book an appointment for at the Isleworth Health Centre. I received a link to book my appointment within an hour. Upon meeting the ANP for my treatment, I was prescribed blister plasters which worked amazing for the size and the severity of the burn. I had expected it to scar but the treatment and care that I was recommended has meant the burn is almost unnoticeable within weeks of this. I couldn't recommend my ANP enough, given her understanding of the problem and extremely successful treatment.
Visited October 2024
Argyle Health-Isleworth Practice has not yet replied.
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Review titled Appointments and access terrible
Rated 1 star out of 5
by Richard Phillips - Posted on 04 July 2024
Went for a blood test on a Saturday 22nd June 2024. Whole of the front of the practice was littered with rubbish and a mess, there was no one there so was called before my appointment. A week later received my results and as some adverse was told to talk to a doctor &had to negotiate the NHS app to get an appointment. The first is 11th July and this is not even an appointment it is a conversation with a Dr and no time given. Absolutely terrible experience and excatly the same experience as my wife. I cannot believe that a time cant be given for the appointment and in the meantime I am left worrying for 3 weeks. Absolute shambles.
Visited July 2024
Review titled Argyle Health-Isleworth Practice
Replied on 10 July 2024
Dear Mr Phillips, We have spoken and I am very sorry that you have been disappointed by the service provided. I appreciate that a car park full of rubbish doesn’t give the best impression of the practice and have fed this back to NHS properties to see what can be done. I explained our system for booking telephone calls to discuss results and that all results are triaged by a clinician and that unfortunately the waiting time for a routine blood test follow up can be 2 – 3 weeks. Thank you for taking the time to give us feedback and I will discuss the issues you have raised with our team to see how we can improve.
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
Do you know to get an emergency appointment you have to fill out a form online wait 48hrs for a triage call before you are booked to see a GP. I had to call 111 for my daughter. She is now been treated. I do know that is a lot of strain on the NHS, but the process is very dangerous for people who just carry on through their pain or illness and trust the system. The reception staff are very unfriendly but that is expected when they have to enforce such a process. some of the doctors are really nice and explain things to you. Overall, I have tried changing my GP to a good one but its not in my catchment area. It would be very sad if I have to call 111 for my children emergency appointment
Visited February 2024
Review titled Argyle Health-Isleworth Practice
Replied on 25 April 2024
Thank you for your feedback and highlighting the service and process that we have been running very successfully for some time. You have not given details about yourself and your daughter so we can not investigate your case further. If you wish to do so please email us directly on isleworth.pracice@nhs.net with your details. Meanwhile, the process that you describe is one that GP practices across the country have been required to follow for some time. This is designed so that patients access the most appropriate care for their needs and with the correct clinician. Given that surgeries now have a wide array of clinicians this may mean that someone other than a GP may be more appropriate for a specific case. We have implemented a system that based on the results and feedback from patients and staff has been effective and responsive given the extreme demand and limited resources that all GP surgeries currently face. We would point out that although 48 hours response time is what we advertise the vast majority of patients do get an urgent appointment with a clinician within hours and not days of their request. We would also remind you that GP practices are not an emergency service provider. If and when patients face life threatening symptoms and any further delay means further problems they should, as you have done, contact 111 who can advise on the most appropriate emergency service to contact. You mention that you have been unsuccessful in registering at another practice. We are sorry that you have found the efforts from our team unsatisfactory and to see you leave us. However, you will be able to identify another GP practice to register at by using this link : https://www.nhs.uk/service-search/find-a-gp Once again we are sorry that you found that our services do not meet your families needs. If you want to share specific details we can investigate things further so that we can identify and learn from any unintended issues. Take care from the team at the Isleworth Practice.
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Review titled Poor Response
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
Recovering from stroke requested referral for physiotherapy but my request was ignored I assume because thats as far as I got. No follow up or response received
Visited September 2023
Argyle Health-Isleworth Practice has not yet replied.
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Review titled Not a great service and completely let down
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2023
Asked for the gp to refer me to a psychiatry uk under "right to choose" in July 2022. There were some required test which I did and these were supposed to be sent to psychiatry uk but never was. I understand there is a long waiting list for adhd diagnosis and I was prepared to wait under the belief that I was on the list...After chasing the doctor surgery for confirmation that correspondence and necessary paper work/results, psychiatry uk emailed me back - "We did not receive all the information of service requirements. - These are outlined when a Gp makes a referral, and we outlined these again in our response. We had no response from your Gp Surgery. The information that was missing was a medical summary. " I don't ask for help much but this is frustrating and I feel utterly let down. I will be moving my family to another Gp surgery.
Visited September 2023
Argyle Health-Isleworth Practice has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Tirmon - Posted on 24 July 2023
I called surgery this morning at 8am and I was caller nmbr 11 it tooks 45mnts to get through them and at the end they said we will send u a link and explain ur medical problem in there. It says someone will be in touch with u with in next 3 days which is completely rubbish,I have a problem now I can’t wait 3 days.I know I can call 111 or I can go emergencies in hospital but I prefer to go to my surgery rather than hospital and wait for 5 to 6hrs. Iam not happy at all with this surgery they don’t put patients priority first they just give excuses and trying to get rid of the people. They are not helpful at all.New patients please do not register urself in here.
Visited July 2023
Review titled Argyle Health-Isleworth Practice
Replied on 25 July 2023
Dear Tirmon, Thank you for your review. We are sorry that we did not meet your expectations when accessing NHS primary care services. The system you refer to is a new way of making an appointment which you would learn about when calling the practice or visiting our website. In line with NHS national requirements, we now need to ensure that all patients can access the most appropriate member of our team or other services and as quickly as possible. Therefore, we need some more details about the problem and symptoms in order to meet your needs. As you know we investigate any feedback as far as we can. In looking into your records and the phone calls you have made we can see the following: • You called the surgery at 8.04 a.m. whilst waiting on the line you would have heard information on how to book an appointment and would be offered the option to receive a text message with a link to the online form to complete as well as the address of our website where you could access the form. • You chose to wait 43 minutes before a call back from one of the reception team. • The receptionist then sent you the same link to the same form had you chosen that option whilst waiting on the line. • At 8.46 a.m. you received the link. • You completed and returned the form at 8.58 a.m. • We then assessed your needs based on the information you gave us and decided that seeing a GP for a face to face appointment was the best option for you. • We then sent you a message at 9.21 a.m. with a link to book an appointment at a convenient time for yourself. • You then booked an appointment for 11.50 a.m. and you were seen by the GP at 12.08 p.m. Therefore, you were seen by a GP in some 4 hours of your original call. We cannot see how we could have improved on this level of service and how you have reached the conclusion that our team of dedicated professionals are delivering a bad service. If there is any way you can provide us more details about how we could improve our primary care services then please let us know by sending us an email to isleworth.practice@nhs.net Take care from the team at the Isleworth Practice.
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Review titled The worst service in my life
Rated 1 star out of 5
by Anna - Posted on 27 February 2023
the worst service in my life, in the previous place I did not have such problems, but I moved and I had to change the GP. They never answer the phone. Today I waited over an hour, I was 11 in line, when I was already 2 I was disconnected. They never have free visits, there is never a doctor. When I wanted to make an urgent appointment for my child, I was offered to call the doctor next week.
Visited February 2023
Review titled Argyle Health-Isleworth Practice
Replied on 27 February 2023
Thank you Anna for your feedback. We are so sorry that you have had problems in getting through to us. Our phone lines have not been working well in recent days and our telephone supplier is trying to repair it. Meanwhile if you can't get through to us on the phone you can still access our services online, via the NHS app, emailing us on isleworth.practice@nhs.net or via our website. Meanwhile why not drop us an email with your details and how we can help. Sorry again for an inconvenience caused. Take care from the team at the Isleworth Practice.