Ariel Healthcare
59 Fore Street, Chard, TA20 1QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Basically useless.....
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2024
Sort of friendly, but completely useless...Doctor showed absolutely no interest in my needs whatsoever, and even dismissed some of them, eventually said she would refer a steroidal injection for my knee, which absolutely never happened, I doubt that she even actually referred it.....this level of non help has become the absolute normal....
Visited December 2023
Review titled Ariel Healthcare
Replied on 23 January 2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your recent experience at our GP practice, which clearly did not meet the standard of care we strive to provide. We are concerned to learn that you felt your needs were not adequately addressed and that the promised referral for a steroidal injection did not materialise. Patient trust and care are of paramount importance to us, and it's distressing to hear that you have been left feeling unsupported. To address this issue directly and ensure it is resolved to your satisfaction, we kindly ask you to contact us via somicb.pm-arielhealthcare@nhs.net. This will allow us to look into your case specifically, understand the details of your interaction, and take appropriate steps. We want to ensure that your health concerns are thoroughly evaluated and treated promptly. Your feedback regarding the level of care you received is taken very seriously. We are committed to continuous improvement and your comments are crucial in helping us identify areas where we can do better. Please rest assured that we will review our procedures and staff training to ensure such an experience does not recur. Once again, we apologise for any distress or inconvenience caused.
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Review titled Appalling service provided
Rated 1 star out of 5
by Stacey K - Posted on 24 January 2024
The GPs here either don’t do what they say they are going to do. Or actually make decisions about your medical needs without even talking to you. 2 years ago it said I needed a referral to haematology. I was promised on 18th December this would happen and had to chase in January 2024 to get it done. I now have to wait 19 weeks to even be able to book an appointment. How is that acceptable. They also make decisions about medication without even calling you to discuss when you have asked for a call back. I’m interested to see how many drs can make diagnosis of people’s ailments after a 3 minute conversation with the receptionist! Utterly appalling in every sense
Visited December 2023
Ariel Healthcare has not yet replied.
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Review titled Unusable Service
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Used to be a really easy appointment service, never had any problems as a healthy and infrequent visitor, only going for routine appointments as requested by the surgery when needed. Now, Ariel have taken over, the admin team are friendly but have no idea what's going on, can't book appointments and don't want to even tell you when they've out you on a waiting list. When you have been added to a wait list, they can't tell you how long it is. Directed me to services that clearly advertise they cannot help me, as my GP is supposed to provide the service. No individual concern or regard to my situation. Also thought it was appropriate to send a text to my mobile about a very personal issue - not sensitive, not kind and not compliant with patient confidentiality. Sent an email to the practice manager with feedback about the service and never had a reply. I'm lucky enough to be able to afford to go privately to a GP, but I feel sorry for all those that can't. I won't ever be using the service again. Only hope that the capitation the surgery receives for me being registered and never having to use them actually goes towards helping some of the other unfortunate patients who are stuck with this surgery. Ariel taking over is the worst thing that ever happened to friendly community healthcare.
Visited October 2023
Ariel Healthcare has not yet replied.
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Review titled Helped
Rated 4 stars out of 5
by Hannah S-T - Posted on 25 October 2023
Staff were nice and helpful and the doctor listened and gave me plenty of advice and help. Id not been before so the receptionist was happy to explain and answer my questions. Really helped as i was a little nervous. Thankyou
Visited October 2023
Ariel Healthcare has not yet replied.
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Review titled Very poor quality of care compared to before the merger.
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
I waited 5 or 6 weeks for a telephone appointment. The GP showed no interest in my healthcare concerns and made me feel like a nuisance. I was forced to consult a private GP and received this sort of service most people would expect from a GP. My previous experience of Tawstock medical centre had always been very positive, however the merger with Essex House seems to have resulted in bringing the quality of care down to the lowest possible denominator. Patients used to have a designated GP ...this is no longer the case, therefore there is no continuity for long term health issues. The reception staff at the old Tawstock site continue to try to offer excellent service, although since the merger they do seem to be under significant pressure. Overall in my recent experience I could not recommend Aerial Healthcare to anyone.
Visited September 2023
Ariel Healthcare has not yet replied.
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Review titled Not sure how the surgery remains open
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Most of the reception staff are helpful, expect for a couple who have been very rude when not necessary. You call for an appointment and are number 20 in the queue, try another line and it’s closed due to high demand. Try econsult online, and they’ve closed it for the day I’m not sure how this surgery is even open still, and how it ever gets past the CQC is a mystery! Appreciate they are all very busy, but this surgery is a shambles! !
Visited September 2023
Ariel Healthcare has not yet replied.
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Was given a new doctor when my doctor left but he doesn’t do face to face Appointments!! Went to surgery in May to make an appointment after giving up trying to get through on the phone. Earliest appointment was mid July. Had said appointment and the doctor told me to book a blood test. Earliest available appointment was mid August which I took. My appointment was cancelled due to staff sickness and Ihad to rebook. Another month to wait and my blood test done, four months after needing to see a doctor.Shambles. They went from 7000 patients to 22000. They clearly can’t cope. Impossible to get through on the phones too !
Visited July 2023
Ariel Healthcare has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Andrew Phillips - Posted on 14 June 2023
Cannot get through on the phone to book an appointment, which the doctor told me to do! When on the phone, you get a message to tell you they're all busy and can't answer my call, then you get cut off. Went on line and tried to book appointment but the quickest date is 2 months time!! Tried to phone again to listen to the very long messages to be told at the end we are busy!!
Visited June 2023
Ariel Healthcare has not yet replied.
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Review titled Dreadful systems!
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have no idea whether the GPs are any good as I can't get through to speak to one. There is something fundamentally wrong with the system, as no one replies to the online forms (supposed response time 2 working days), and good luck if you try to call them. They don't respond to emails; can't find correspondence from consultants even when emailed several times to them. I had an urgent issue so I spent 1.5 hrs queuing on the phone, but even then they struggle to help. The receptionists sound completely over-worked and harried (they try to be helpful) but the practice systems are absolutely dreadful. I'm now changing practice, as the stress of trying to get routine healthcare (i.e. repeat prescriptions) is not worth it. Would not recommend anyone register with this practice if you ever need to actually speak to someone.
Visited May 2023
Ariel Healthcare has not yet replied.
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Review titled Trying to speak to surgery
Rated 2 stars out of 5
by Anna Flindell - Posted on 02 May 2023
Tried ringing the surgery as I have a medical condition I am really concerned about. Chose option 3 for appointment and new system just hangs up the phone.
Visited May 2023
Ariel Healthcare has not yet replied.