Arlington Road Surgery
1 Arlington Road, Eastbourne, East Sussex, BN21 1DHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Arlington Road Surgery.
Reviews
-
Review titled Health review
Rated 5 stars out of 5
by Paul Birch - Posted on 27 August 2024
I have returned to the UK from France and reviewed my health history which is complicated. The consultation was excellent and I feel confident that my needs will be catered for.
Visited August 2024
Arlington Road Surgery has not yet replied.
-
Review titled Great patient-centric care despite nhs demands
Rated 5 stars out of 5
by Reen N. - Posted on 16 May 2024
Despite the obvious pressures of increased service demand versus reduced staff/ appointment availability and nhs resources, the practice has continued to offer high quality care with a patient-centric focus. I particularly want to praise my own general practitioner, after my latest urgent appointment, for being a doctor that goes above and beyond for his patients. After working in healthcare during the pandemic, I became acute unwell and developed significant mental health / neurodivergence difficulties, which have since required complex treatment plans from many different nhs and private sector organisations. Through it all, he has been a supportive advocate. His kind demeanour and professional competence are exemplary and much appreciated. Many thanks to all the staff at Arlington for everything you do!
Visited May 2024
Arlington Road Surgery has not yet replied.
-
Review titled Receptionists not helpful at all
Rated 2 stars out of 5
by Andreea Paiu - Posted on 03 March 2023
I called this week in order to arrange to discuss with a doctor. They told me for that I have to call at 8:30am in the morning. I did that and I was cut off in the morning as there were "high volume phone calls". I explained to the receptionist what happened and she said it is nothing she can do. I asked her if I can book an appointment with a doctor and she said no. I asked her if I can discuss with a doctor and her answer was "there is no doctor at 11am in the morning, they are all gone". I am a doctor in the hospital and calling my GP and receiving that answer it really worries me. Eventually they told me it is nothing they can do, keep trying and "goodbye", without letting me to say anything else.
Visited March 2023
Review titled Arlington Road Surgery
Replied on 13 March 2023
Dear Dr Paiu Thank you for your feedback. We are sorry you did not find your recent contact with the surgery very satisfactory. Your feedback is essential to us making improvements to our service and your recent experience will be looked into and dealt with internally. Regarding being cut off when we have high call volumes - our queue for appointments and telephone advice is capped at 20. Once this capacity is reached, callers will be informed that we have a very high call volume and will be advised to try again. As we have all available staff answering the phones between 8.30-9.00 (as this is our busiest time of day), this queue reduces very quickly, we would therefore advise calling again within the half hour rather than leaving it till much later in the morning when our routine available has been filled for the day. Arlington Road Medical Practice