Arthur Medical Centre
Main Street, Horsley Woodhouse, Ilkeston, Derbyshire, DE7 6AXContact details and opening times
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Reviews
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Review titled Some services are inaccessible
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
This practice isn't helpful for disabled people who can't get to have a simple blood test they told me that they don't have the funding for their trained nurses to be able to arrange to take blood for a patient in their own surgery. I am a disabled non-drive who can’t otherwise access the blood test services due to nowhere near enough for me to get to and the Swiftqueue service being unreliable and broken. The receptionist was very rude about it and didn’t fully listen to my issues. I have the rare good day where I could travel to a clinic, although the nearest clinic is less than 3 mile away it is a 40 minuet bus ride and the bus service is only every two hours this is not good for someone with a chronic pain condition, chronic fatigue and anxiety so even if I were to feel well enough to travel it would make me ill trying to get to the clinic as I could be stuck in the area for a long time. My health changes rapidly on a daily basis, so even if I booked transport to go to a clinic further afield I might not be able to get to the clinic and with there being a wait list of a month on the Swiftqueue service for all clinics within a 15 mile radius it makes it much harder to get to and keep an appointment. I feel the receptionist was very rude and has no understanding of how disabilities like mine affect people’s ability to access services such as a simple blood test, she was unwilling to find a solution my anxiety about my health as increased. I have told her to tear the blood test form up because if the surgery can’t make a provision for patients in my position, then I won’t be able to access a blood test ever, so there is just no point. Nort to mention I am terrified of needs, the thought of a blood test increases my anxiety as does the thought of how I am meant to access one I am comfortable with the staff at the surgery taking blood but due to availability at clinics I may have to deal with complete strangers each time I have a blood test. I have more anxiety about blood tests because of this surgery.
Visited October 2023
Review titled Arthur Medical Centre
Replied on 16 November 2023
Dear patient. Firstly I hope you will accept my apologies for the delay in responding to your review and thank you for sharing your concerns. As you mention, the phlebotomy service is not commissioned directly with our practice. The service is operated by University Hospitals of Derby and Burton (UHDB) and was hosted at Arthur Medical Centre up until the pandemic, when the service was scaled back by the provider. After the pandemic, the service was withdrawn from the practice by UHDB and operated from local hubs, as you mention in your review. Following the withdrawal of the phlebotomy service from the practice, this was discussed with our Patient Participation Group (PPG) due to the concern about accessibility and the lack of availability of public transport. The Chair of our PPG wrote to the Derby and Derbyshire Integrated Care Board to advocate the reinstatement of phlebotomy in the practice due to the difficulties faced by some of our patients in accessing this vital service and the practice supported this effort as we shared the same concerns. Our PPG Chair was successful in his effort as the Integrated Care Board agreed to provide funding to Arthur Medical Centre to provide staff resource to run a phlebotomy service on a fixed term basis that would later be reviewed. Arthur Medical Centre then trained two members of staff who ran this service until June 2023, when the funding was ended by the Integrated Care Board and we were advised that the service would have to revert back to the local hubs. The service also operates a telephone service to support patients who have difficulties with Swiftqueue. With the practice's support, the Chair of our PPG subsequently raised concerns once again to the Integrated Care Board as the difficulties with access remain unchanged. This has been escalated to a senior level with the Integrated Care Board and UHDB for consideration and we await a response with further information. We hope that this service is reinstated or that another solution is found. Unfortunately in the meantime, we do not run a phlebotomy service from the practice as we are not commissioned to do so. We are unable to identify you from your feedback, however if you have concerns relating to this problem that you would like to discuss further, please do not hesitate to contact the Practice Business Manager. You can do so either by contacting our Reception on 01332880249 or report a problem via the online webform on our website at https://www.arthurmedicalcentre.co.uk/contact_dlg1.aspx?p=T12345 Kind regards Arthur Medical Centre
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Review titled Helpful
Rated 5 stars out of 5
by Georgina - Posted on 30 October 2023
A surgery that endeavours to help. Whether it is myself or my family I have always been seen when necessary and directed to help if they can’t facilitate relevant treatment or care. It is evident that this surgery is doing their best in a difficult climate.
Visited October 2023
Arthur Medical Centre has not yet replied.
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Review titled A massive thank you
Rated 5 stars out of 5
by Kayleigh barker - Posted on 20 September 2023
From the moment I saw my practitioner/nurse regarding my mental health I felt supported and listened to and was offered great advice/help and sign posting, this same lady has seen me continually over the last few months. To have that consistency and such great support has really helped me and I am so grateful, thank you.
Visited September 2023
Arthur Medical Centre has not yet replied.
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Review titled Listening
Rated 5 stars out of 5
by Graham Smith - Posted on 13 June 2023
A great example of listening, explaining and acting. That ssys it all. Ààaaassssssssssssssssssssssssssssssssssssssssssddddddddddddddfdffffff
Visited June 2023
Arthur Medical Centre has not yet replied.
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Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
I work shifts, it is impossible to ever get an appointment. You are told to call back at 8am, which if you work is impossible. I have recently had an issue and need to be seen. However if you get chance to phone at 8am, your in the long que. Then no appointments. If there was a different doctors in the area I would change, but there is not. They used to be good, really good.
Visited March 2023
Review titled Arthur Medical Centre
Replied on 09 March 2023
Dear Patient. Thank you for sharing your feedback, although we are of course disappointed to learn that you are unhappy with our services. As you may be aware, the entire health system in Derbyshire has been under a significantly high level of patient demand for access over recent weeks, and this is the case for every GP Practice in the area. We try very hard to provide an exceptional level of care to our patients, however there is a limit to how many patients we can safely see on any given day and it is likely that when you have called to request an appointment, that we were already at capacity. In cases where we are unable to offer an appointment, our Reception Team will offer an alternative route through which you can access care, which may include a referral to NHS 111. Should you wish to discuss your concerns and receive a response from the Practice, the Practice Business Manager will be pleased to help. You can contact the Practice Business Manager either via our online form at https://www.arthurmedicalcentre.co.uk/contact_dlg1.aspx?p=T12345, or by requesting a call back via Reception on 01332880249.
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Review titled Brilliant doctors
Rated 5 stars out of 5
by Dee Rose-Hampson - Posted on 22 December 2022
Feeling very rough with bad cough keeping me awake and short of breath . Doctor got me straight in and even tho the chemist was closing she rang a prescription through for me to collect
Visited December 2022
Arthur Medical Centre has not yet replied.