Arundel Surgery
Green Lane Close, Arundel, West Sussex, BN18 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Answer Phone Message
Rated 2 stars out of 5
by Anonymous - Posted on 28 May 2024
I had to call the Surgery 3 times to listen to the selection menu before I worked out that to book an appointment I had to select 'Patient Care Advisor' - this must confuse a lot of people - why not simply have 'Book an Appointment' as a selection? Also somewhat off-putting that 'Private Work' features higher on the selection list than 'NHS' - perhaps a different telephone number would work better for this line of work and send a more positive message?
Visited May 2024
Review titled Arundel Surgery
Replied on 28 May 2024
Good morning, We have listened to answerphone message this morning and have reworded it to make clearer the role of our Patient Care Advisors to explain how they can advise patients. We had to make this the last option on the system as patients were not listening to the options once they have the Patient Care Advisor extension. Many thanks for bringing this to our attention.
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Review titled Doctors excellent one of receptionist unhelpful
Rated 3 stars out of 5
by Anonymous - Posted on 01 August 2023
I required a referral letter, that had been sent to consultants office at the Nuffield, to be sent again as I had been left a message by his secretary to say they had not received it. My appointment was for the following week. I felt by the way I was spoken to by the receptionist that I was being difficult and asking for something that couldn’t be done. She was quite stroppy and seemed very reluctant to help. She queried how I could have an appointment if the consultant hadn’t had the referral. To be honest it wasn’t so much what she said it was the way she said it. She comes across as irritated and unhelpful . I usually have found the receptionists at the practice really friendly and helpful . I know they are all under enormous pressure at the moment and it is difficult being on the front line however I now reluctant to call the surgery as I feel like I am being a nuisance.
Visited July 2023
Arundel Surgery has not yet replied.
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Review titled Brilliant nurse
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Went for a cervical screening. Whilst the exam itself is very short, these have been painful experiences for me in the past. The nurse was fantastic. Very earnest, professional and knowledgeable about the process, and understanding of my past experiences. She suggested I guide in the speculum myself which helped a lot. She was patient and more than accommodating before, during and after the examination. Brilliant patient care and grateful for such a positive experience. Thank you
Visited July 2023
Review titled Arundel Surgery
Replied on 13 July 2023
Thank you for your kind review. I'm glad you had a good interaction with the Nursing team and I will be sure to pass this onto the Nursing Team Lead. Many thanks
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Review titled No title needed
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2023
I brought my poorly mum to see the GP this morning. He was welcoming, compassionate, kind, reassuring and gave us the opportunity to talk and explain our worries. He explained things in a way that mum understood and will see her again in 4 weeks. A comforting experience because he showed he cared. So grateful to him. Sadly the receptionist came across on the phone as stressed and irritable, showing no particular concern or compassion. As they are first in line in the process, perhaps this individual could benefit from some coaching. I was not even a difficult person to deal with!!!! Tone of voice and attitude are what we hear first. As i was this morning, quite anxious, her behaviour did little to alleviate this. Just a change in attitude would make all the difference. I am very aware that appointments are precious so I don't expect to be given an appoint time as if I don't deserve it, with reluctance and a touch of contempt!! I appreciate also that the receptionists have a difficult job to do and it must be stressful. Thank you for this opportunity to share my experience.
Visited June 2023
Review titled Arundel Surgery
Replied on 12 June 2023
Good morning, Thank you so much for taking the time to give us feedback, I'm glad the consultation went well and you were happy with the outcome and the manner is which the GP dealt with your mother. I have reviewed the telephone call in question and I'm unable to hear the concerns that you have brought up. We do value feedback and this does help with our ongoing training, if you would like to make contact with myself we could arrange an opportunity for you attend and we can review the call together, this would help us better understand where you feel this call has been unsuccessful. Kind regards Michelle Davey Assistant Practice Manager
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Review titled Bad practice .Empty waiting room .
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
Cannot get pass reception even for a prescription hat Hospital prescribed and confirmed with letter.
Visited February 2023
Review titled Arundel Surgery
Replied on 12 June 2023
Good morning, Thank you for your feedback, I am sorry you have had a frustrating contact with our practice. Please do get back in touch with more details so we can look into this. Kind regards Michelle Davey Assistant Practice Manager