Ascot Medical Centre
Brook House, Heatherwood Hospital, Brook Avenue, Ascot, Berkshire, SL5 7GBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ascot Medical Centre.
Reviews
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Review titled Outstanding Patient Care
Rated 5 stars out of 5
by Tarik Turk - Posted on 06 September 2024
I would like to thank all the team at Ascot Medical centre for the outstanding patient care I have continually received over the past year. Caring, empathetic, reassuring and professional throughout. A massive thanks to all involved and keep up the good work thank you.
Visited September 2024
Review titled Ascot Medical Centre
Replied on 06 September 2024
Dear Mr Turk Many thanks indeed for taking the time to write a review for the Surgery. I cannot tell you what a great morale boost it is for all of our staff to receive such positive and commendable comments. I will ensure that I pass this on to all of our staff at next week's team meeting. With kind regards. Jo Taylor, Practice Manager
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Review titled Exemplary experience
Rated 4 stars out of 5
by Kristy Chitty - Posted on 25 September 2024
Feeling helpless, like my anxiety was taking over my life and after years of trying to control my anxiety on my own, I finally admitted I needed help and went to the doctors. I spoke with a wonderful dr and I don’t think I could have been given a more calm, understanding and reassuring one. I wasn’t made to feel shame or guilt for asking for help. Rather, I was made to feel in control of my choices, a range of help offered and a listening ear. I’m sure his day is filled with stress and time pressures but there wasn’t a single moment where he made those stresses known to me. It was as if he had all the time in the world to listen to my concerns. Please pass on my enormous gratitude to this Dr. I can’t name him in this review but I hope this reaches him. He really has enabled such a positive change on my daily life!
Visited September 2024
Review titled Ascot Medical Centre
Replied on 25 September 2024
Dear Miss Chitty Thank you for providing feedback about your recent experience in difficult circumstances. I most certainly will pass on your gratitude to the Doctor which is gratefully welcomed. It is helpful to share such positive feedback to the staff and individuals concerned as it really provides a morale boost knowing that the help provided is valued by our patients. Kind regards. Jo Taylor, Practice Manager
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Review titled Great Help
Rated 5 stars out of 5
by Norman Elliott - Posted on 30 September 2024
Met today to help sort out issues with repeat prescriptions and technical assistance with the Patient Access App. Very professional and understanding person who provided all the help required and went the extra mile to sort everything for me. High praise from me. Well done.
Visited September 2024
Review titled Ascot Medical Centre
Replied on 30 September 2024
Dear Mr Elliott Thank you for taking the time to provide a review about the help you received from a member of our Team today. I am pleased to hear that you have now sorted the Patient Access APP and I will ensure to pass on your thanks and praise to him personally. With kind regards. Jo Taylor, Practice Manager
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Review titled Sensible approach by GP
Rated 5 stars out of 5
by Herbert-Brown Fr - Posted on 14 August 2024
I saw my GP as follow up to hospital treatment, which involved a fall with head and neck injuries. The GP went through the longish list of issues and explained most pragmatic actions which would be suitable for me. Discussed in a mature friendly way which made me feel valued and important to the GP. I appreciate this appreciate this approach and we agreed to meet up again so all the outstanding issues could be resolved. Focused attention and realistic time scales. What’s not to like?
Visited August 2024
Review titled Ascot Medical Centre
Replied on 14 August 2024
Dear Mr Herbert-Brown Thank you very much for providing feedback about your recent visit to see one of our GPs at Ascot Medical Centre. That is exactly what a patient should be able to expect from an interaction with their GP and I am aware you have follow up appointments scheduled. I will ensure to pass on your positive feedback of your experience to the GP you saw and to share with all the staff which always provides a morale boost. Kind regards. Jo Taylor Practice Manager
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Review titled Brilliant Practice in all aspects
Rated 5 stars out of 5
by Joanne Hague - Posted on 29 July 2024
Ongoing pain, I saw the lady nurse for a smear as I am in excruciating pain. Colon/gynaecological concern. I am So very grateful for the gentle kind professionalism of this exceptional nurse. A huge thank you. You all do the very best for the NHS at Ascot medical centre.
Visited July 2024
Review titled Ascot Medical Centre
Replied on 29 July 2024
Dear Mrs Hague Thank you very much for your positive feedback about the Practice and especially for your specific content towards our Nurse. It is really such a welcome morale booster to hear our patients sharing their feedback to accolades as you have provided. I will ensure that I pass this on to her personally as well as sharing with the rest of the staff at our weekly meeting. Kind regards. Jo Taylor Practice Manager
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Review titled Great Practise
Rated 5 stars out of 5
by Carolyn - Posted on 31 July 2024
Extremely helpful GP who through a telephone consultation explained to me all I needed to know about my CT Angiogram and Cholesterol results, and healthy way forward to prevent heart health. Thank you.
Visited July 2024
Review titled Ascot Medical Centre
Replied on 31 July 2024
Dear Carolyn Many thanks indeed for taking the time to provide the Surgery with a review on this portal. Feedback is so important and it is always with great pleasure when we receive such a positive review. I will be sure to pass on your gratitude to the GP you spoke to and to share this with all our staff which really does help to boost morale. Thank you very much. Kind regards. Jo Taylor, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Pamela howley - Posted on 18 July 2024
I can not credit the team at this surgery enough they are all outstanding in every professional way possible thank you for every thing 😊 🙏 you are all amazing,a big thank you to nurse for her professional makers and care,also at reception for outstanding care for my daughter thank you all
Visited July 2024
Review titled Ascot Medical Centre
Replied on 23 July 2024
Dear Mrs Howley I would like to take this opportunity on behalf of Ascot Medical Centre, to thank you so much for taking the time to write a review for the Practice. Your feedback is really positive and I will be sure to share this with all the staff at our weekly meetings. It is really helpful and morale boosting to know that not only our Clinicians are providing you with good care and in a professional way but also the outstanding care you refer to by our Reception Team. Also, thank you for passing on your acknowledgement about the care also being received for your daughter. With best wishes. Jo Taylor, Practice Manager
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Review titled Ascot Medical Centre. Brilliant Practice as always.
Rated 5 stars out of 5
by Pam - Posted on 04 August 2024
I received a cat bite and was referred by practice to Brant’s Bridge where I was treated immediately. Two days later the bite became infected. The GP spoke to me and saw me within half and hour. He carried out all necessary tests, reassured me and put me on a further course of antibiotics with instructions to go to A&E if it did not improve. You can ask for no better response from your GP. Ascot Medical Centre will always be the best!
Visited July 2024
Review titled Ascot Medical Centre
Replied on 16 September 2024
Dear Pam Many thanks indeed for taking the time to leave your feedback in this review about your experience at Ascot Medical Centre. We always aim to provide our patients with reassurance and signposting to the most appropriate healthcare professional locally. Having reviews such as yours, really helps encourage staff morale and I will be sure to pass this on at our bi-weekly staff meeting. Kind regards. Jo Taylor, Practice Manager
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Review titled Helpful and patient
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
I telephoned the practice to set up online access to order repeat prescriptions on behalf my elderly mother-in-law. The man I spoke with on the prescribing team was so helpful, kind and super- patient during what became a very lengthy phone call because of the IT complexities. Thank you!
Visited June 2024
Review titled Ascot Medical Centre
Replied on 18 June 2024
Dear Patient Thank you so much for taking the time and making the effort to share your experience today. We have had very positive feedback about our dedicated prescription phone line since we introduced it earlier this year and I will certainly share this feedback with the Team. Kind regards. Jo Taylor, Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Mary Daines - Posted on 07 June 2024
After asking for an appointment was given one within a few days , arrived for a face to face consultation with the Gp was seen very quickly and received excellent service once again very impressed from start to finish felt I was listened to and not rushed in anyway .
Visited June 2024
Review titled Ascot Medical Centre
Replied on 07 June 2024
Dear Mrs Daines Many thanks for taking the time to provide a review for the Surgery and your experience. I am very pleased to hear that you have received excellent service. I will ensure that this positive review is shared with the whole Team as it really does give a morale boost. Kind regards. Jo Taylor, Practice Manager