Ascot Medical Centre
Brook House, Heatherwood Hospital, Brook Avenue, Ascot, Berkshire, SL5 7GBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ascot Medical Centre.
Reviews
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Review titled Sensible approach by GP
Rated 5 stars out of 5
by Herbert-Brown Fr - Posted on 14 August 2024
I saw my GP as follow up to hospital treatment, which involved a fall with head and neck injuries. The GP went through the longish list of issues and explained most pragmatic actions which would be suitable for me. Discussed in a mature friendly way which made me feel valued and important to the GP. I appreciate this appreciate this approach and we agreed to meet up again so all the outstanding issues could be resolved. Focused attention and realistic time scales. What’s not to like?
Visited August 2024
Review titled Ascot Medical Centre
Replied on 14 August 2024
Dear Mr Herbert-Brown Thank you very much for providing feedback about your recent visit to see one of our GPs at Ascot Medical Centre. That is exactly what a patient should be able to expect from an interaction with their GP and I am aware you have follow up appointments scheduled. I will ensure to pass on your positive feedback of your experience to the GP you saw and to share with all the staff which always provides a morale boost. Kind regards. Jo Taylor Practice Manager
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Review titled Brilliant Practice in all aspects
Rated 5 stars out of 5
by Joanne Hague - Posted on 29 July 2024
Ongoing pain, I saw the lady nurse for a smear as I am in excruciating pain. Colon/gynaecological concern. I am So very grateful for the gentle kind professionalism of this exceptional nurse. A huge thank you. You all do the very best for the NHS at Ascot medical centre.
Visited July 2024
Review titled Ascot Medical Centre
Replied on 29 July 2024
Dear Mrs Hague Thank you very much for your positive feedback about the Practice and especially for your specific content towards our Nurse. It is really such a welcome morale booster to hear our patients sharing their feedback to accolades as you have provided. I will ensure that I pass this on to her personally as well as sharing with the rest of the staff at our weekly meeting. Kind regards. Jo Taylor Practice Manager
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Review titled Great Practise
Rated 5 stars out of 5
by Carolyn - Posted on 31 July 2024
Extremely helpful GP who through a telephone consultation explained to me all I needed to know about my CT Angiogram and Cholesterol results, and healthy way forward to prevent heart health. Thank you.
Visited July 2024
Review titled Ascot Medical Centre
Replied on 31 July 2024
Dear Carolyn Many thanks indeed for taking the time to provide the Surgery with a review on this portal. Feedback is so important and it is always with great pleasure when we receive such a positive review. I will be sure to pass on your gratitude to the GP you spoke to and to share this with all our staff which really does help to boost morale. Thank you very much. Kind regards. Jo Taylor, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Pamela howley - Posted on 18 July 2024
I can not credit the team at this surgery enough they are all outstanding in every professional way possible thank you for every thing 😊 🙏 you are all amazing,a big thank you to nurse for her professional makers and care,also at reception for outstanding care for my daughter thank you all
Visited July 2024
Review titled Ascot Medical Centre
Replied on 23 July 2024
Dear Mrs Howley I would like to take this opportunity on behalf of Ascot Medical Centre, to thank you so much for taking the time to write a review for the Practice. Your feedback is really positive and I will be sure to share this with all the staff at our weekly meetings. It is really helpful and morale boosting to know that not only our Clinicians are providing you with good care and in a professional way but also the outstanding care you refer to by our Reception Team. Also, thank you for passing on your acknowledgement about the care also being received for your daughter. With best wishes. Jo Taylor, Practice Manager
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Review titled Helpful and patient
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
I telephoned the practice to set up online access to order repeat prescriptions on behalf my elderly mother-in-law. The man I spoke with on the prescribing team was so helpful, kind and super- patient during what became a very lengthy phone call because of the IT complexities. Thank you!
Visited June 2024
Review titled Ascot Medical Centre
Replied on 18 June 2024
Dear Patient Thank you so much for taking the time and making the effort to share your experience today. We have had very positive feedback about our dedicated prescription phone line since we introduced it earlier this year and I will certainly share this feedback with the Team. Kind regards. Jo Taylor, Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Mary Daines - Posted on 07 June 2024
After asking for an appointment was given one within a few days , arrived for a face to face consultation with the Gp was seen very quickly and received excellent service once again very impressed from start to finish felt I was listened to and not rushed in anyway .
Visited June 2024
Review titled Ascot Medical Centre
Replied on 07 June 2024
Dear Mrs Daines Many thanks for taking the time to provide a review for the Surgery and your experience. I am very pleased to hear that you have received excellent service. I will ensure that this positive review is shared with the whole Team as it really does give a morale boost. Kind regards. Jo Taylor, Practice Manager
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Review titled Made to feel like they are doing you a favour
Rated 2 stars out of 5
by Anonymous - Posted on 13 May 2024
Yet again I rang today and nobody answered. Impossible to get through at any time of day and it’s not even as if you’re allowed to book doctors appointments on the phone that has to be done with an online form. For well over 6 months message has said short of staff due sickness so will take longer to answer phone. Any other business would fill that shortfall but patients are expected to hang on, often in excess of half an hour, to be answered. Often you have to give up as you don’t have time to wait. When you do get through you are met with surly bad tempered receptionists who are either deeply unhappy in their jobs or who feel it is their role to be as awful and as unwelcoming as possible in an effort to stop you calling again. If you are lucky enough to get an appointment, having filled out a form, you are given a random day when someone, you have no idea who or even what their role is, will ring you. It might say it’s a morning appointment but in reality that rarely means anything so you have to be ready to answer your phone anywhere between 8-6. You never speak to the same person twice, even with an ongoing condition, so you have to start all over again every time and they all seem to have different views on treatment so you chop and change medication/doses all the time. Whilst the doctors, pharmacists, clinicians, assistants whoever it is who may call you (the all powerful receptionists seem to decide) are all very nice but the care is so fragmented it is a nightmare. It feels very much like a system that is working for the practice not the patients.
Visited May 2024
Review titled Ascot Medical Centre
Replied on 14 May 2024
Dear Patient Thank you for your feedback and I am sorry to hear that you have not had a good experience. It is always helpful to receive feedback so that we can look into where we can improve. Unfortunately, as you have not provided me with your personal details I am unable to contact you directly to look into all of the points you have raised but would be very happy to do so. Please contact me via email address amc.amc@nhs.net and mark for my attention, I will be in touch. I have since requested the comfort message relating to staff absence due to sickness is removed. Thank you for identifying this oversight on my part. I monitor incoming calls myself and audit on a monthly basis and I am surprised you have said that you are unable to get through or have waited that long. We have a mechanism to identify any patients who have been waiting longer than 5 minutes and with the help of our Patient Navigation Screening whereby patients who are frail or have multi-morbidities are coded, we call those patients back. This Practices still offers on the day telephone calls at 8am for any urgent issues. We have done this in consideration of our wider population who may not have access to technology. However, we also (in addition) provide a call back service to any patients who are unable to complete an online E-consultation themselves, and our Reception Team call them back that morning/afternoon. This has been received very well and is supported by our Patient Participation Group. All of our E-consultations are triaged by a GP and not by a member of our Reception Team and it is a clinical decision as to which clinician is the most appropriate to see a patient locally (whether a GP, Pharmacist, Minor Illness Nurse, Paramedic or a Nurse), in a specified time. This is how the appointments are pre-booked for our patients as a result of an Online E-consultation. Where able, if a particular clinician has been dealing with that patient, we will always aim to book with that same clinician but this is not always possible given that not everyone works every day and following clinical assessment, their condition may need to be sooner. Texts/emails are sent to patients advising of their appointment with which clinician, date and time. If this has not been your experience, perhaps we do not have your up to date? It would be helpful if you could confirm to us in writing your current mobile number, email address and address. We also have monthly sessions to help patients with technology and if this is something you may find helpful, please let us know and we will add you to the next workshop covering E-consultations / Patient Access and NHS APP; you would be most welcome. Of course ultimately, we understand whilst we do the best we can to help our patients understand the way in our appointment system works, inevitably it might not work for everyone. I am sorry if this is the case for you. I look forward to hearing from you. KR Jo Taylor, Practice Manager
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Review titled Only superlatives for this practice
Rated 5 stars out of 5
by Mr Stuart I Band - Posted on 23 May 2024
I have nothing but praise for the team at AMC. They are polite, friendly, professional, patient and empathetic in addition to be highly supportive and informative. What more can be asked of a practice? They instil confidence in me and are always available to answer any questions, however trivial, by way of reassurance. I have recently had my medication increased and have had blood tests and follow up calls to che3ck on how I have responded to the doseage in addition to furnishing me with information about possible downsides as well as beenfits. Exemplary!
Visited May 2024
Review titled Ascot Medical Centre
Replied on 29 May 2024
Dear Mr Band Thank you very much for your positive feedback to the Team here at Ascot Medical Centre. It is really gratifying to hear a response such as yours and to be able to share with our whole Team as is the aim of our vision and values for our patients. I am also really happy to hear you are reassured that your healthcare is being looked after and the confidence you feel with that. I will be sure to share your review with the whole Team at our next staff meeting this week. Many thanks indeed for taking the time to provide a review for the Practice which really does provide us all with a sense of achievement and enhances morale. Yours sincerely Jo Taylor, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I have been with AMC for over 50 years and it has never let me down. I have contacted them 3 times this year. Each time the receptionist was polite, kind and helpful. I have spoken to two different doctors who had researched my history so that by the time we spoke they were efficient and came straight to the point. I cannot rate them highly enough. A wonderful team managed by wonderful leaders.
Visited June 2023
Review titled Ascot Medical Centre
Replied on 24 July 2023
Dear Patient Thank you so much for taking the time to add a user review about Ascot Medical Centre. Our success is measured by the whole Team who work really hard to ensure they provide the best help and care to our patients. It really is wonderful to have such a positive accolade to share with the whole Team at our next meeting and to know that we are still providing the best service after 50 years. With kind regards. Jo Taylor, Practice Manager
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Review titled Brilliant doctors and practice
Rated 5 stars out of 5
by Jean Flanagan - Posted on 05 March 2023
I have belonged to the practice for many years and have never been disappointed. The care and attention is second to none. I can honestly say that any health concerns I have had over the years have been dealt with fast, sympathetically and with the utmost professionalism. I would thoroughly recommend. Thank you.
Visited January 2023
Review titled Ascot Medical Centre
Replied on 05 March 2023
Dear Mrs Flanagan Thank you very much for your recent review about your experience with the Team looking after our patients at Ascot Medical Centre. Such feedback really does boost staff morale, especially in these unprecedented times with demand and capacity in the system. We continue to strive to provide the best service we can and have built a really formidable Team to look after our patients. I will ensure I share this at our next all staff meeting. Thank you. Kind regards. Jo Taylor, Practice Manager