Ash Surgery
Chilton Place, Ash, Canterbury, Kent, CT3 2HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Econsult misery
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
Made a econsult referral. Phone call the next morning at 10 a.m. and only given 1 time choice of appointment and it was for the same morning - too late to get transport to attend. However, not given another choice of time and not allowed to book the appointment for next day, instead told to make another econsult referral for the next day or deal with issue myself. Why can't they book me in for another day as already been triaged worthy to see a G.P.?
Visited June 2024
Ash Surgery has not yet replied.
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Review titled Even more difficult to make contact!
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
I don't think this surgery wants patients! Can only book an appointment with a doctor if an emergency, if you call at 8 a.m.. Otherwise you fill in an econsult which will be triaged by a doctor. Econsult forms used to be accessed all day but has now been reduced to between 8 a.m. till 1 p.m. as it was explained that they like to spread them over the week!!! What happens if you haven't got access to computer or have an alternative method of accessing the form? What happens if you're not able to access the form during 8 a.m. till 1 p.m.? Some services at the surgery are only accessible 1 day a week, so long waiting times for appointments.
Visited May 2024
Ash Surgery has not yet replied.
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Review titled Not 'leading the way in patient care'!
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Even if an x-ray, MRI or other scan doesn't require further action you still can expect to have to wait over 3 weeks for the G.P. to bother to read it and say so, and that is only because you've started ringing in to chase it up.
Visited March 2024
Ash Surgery has not yet replied.
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Review titled Lazy lazy doctors
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
This practice is the best evidence of why the country should do away with gp system of care. E-consults, you get a text message saying 'you need an appointment, ring at 8am to get one'...if the gp is recommending an appointment they should make one. They won't refer you unless you specifically tell them to do it and where to refer. When the hospital has seen me, they have repeatedly said it is very difficult because the gp referral is just one sentence! They never follow up plans from the hospital, or from hospital discharges, including not prescribing medications.
Visited April 2023
Ash Surgery has not yet replied.
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Review titled Inadequate management and administration
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
Pre covid this surgery ran smoothly and it was possible to be seen face to face. Today I actually managed to get through before 9am to try to make an appointment to see a gp. After explaining why I was then told to submit an e-consult and that she couldn't make me an appointment. On asking why, she just said you need to do an econsult and someone will get back to you with an appointment. She was not able to make me appointment despite the fact that I rang the appointment line. Very unhelpful and not very friendly either. I said that I'd tried to submit an econsult on Sunday but that the message came on the website that my surgery doesn't accept them at the weekend. She argued that too and said they do between 8 and 6!! I reiterated that the website says otherwise. Sadly I didn't get her name. This is,not the first time the receptionists have been less than helpful. Pre covid this was a superb practice but whether it's due to practice management not being any good or unhappy staff because the practice protocols seem to be very odd I'm not sure. But I do know that after 55 years of being registered with this practice I am seriously considering moving.
Visited March 2023
Ash Surgery has not yet replied.
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Review titled Shocking service..... what service!
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
Try getting any type of consultation. I challenge you. It is mission impossible! First you give that tried, tested and failing method of calling at 8am.... get cut off. Strike 1. Give the e consult a go. If like me you'll foolishly be lulled into a false sense of success. I stupidly believed them when I received a message that they'd call in 48 hours. Silly me. Strike 2 Call to follow up missed call back. Told I was on a waiting list, asked when I could expect to speak to someone, they didnt have that information. Asked if I could speak to someone who did. No-one appears to have said information. Offered an appointment in 30 days time..... All a bit pathetic really.
Visited February 2023
Ash Surgery has not yet replied.