Ash Trees Surgery
Carnforth Clinic, Market Street, Carnforth, Lancashire, LA5 9JUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exemplary professional practice
Rated 5 stars out of 5
by R M Lewis - Posted on 08 August 2023
My GP referred me to a range of specialists including Haematology and Hearing. I have received prompt attention from all concerned. My GP spent time with investigating and discussing my concerns. In addition the many occasions I have had with your team of District Nurses has been superb. I have received exemplary care and consideration at all times. I am very pleased with all aspects of my care at Ashtrees Surgery.
Visited July 2023
Ash Trees Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
I've had to phone the surgery on many occasions over the last 2 years and whoever I speak to whether it be patient advisors, nurses or GPs everyone is always extremely helpful and quick to respond to problems. Thank you.
Visited July 2023
Ash Trees Surgery has not yet replied.
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Review titled Well organised and friendly practice
Rated 5 stars out of 5
by Conrad Robinson - Posted on 31 July 2023
Just one example today. Phoned 8:00am. 9 people in queue but answered within 10 minutes. Promised me a call back from "UrgentCare" to attend to wound on leg. Call back 8:50 - Appointment given with nurse for 11:20. Receptionist and GP both had friendly and personal approach making one feel. cared for. I've been with them for twenty years and despite GP's (in general) difficulties over recent years Ash Trees have always maintained a properly organised service. Well done!
Visited July 2023
Ash Trees Surgery has not yet replied.
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Review titled Brilliant!
Rated 5 stars out of 5
by William Johnston - Posted on 12 July 2023
Outstanding combination of total professional competence with genuine friendliness. The whole continuing process of treatment has been flawless, effective and timely. Could not ask for more. Excellent.
Visited July 2023
Ash Trees Surgery has not yet replied.
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Review titled 1.5hr wait for scheduled appointment
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
Appointment scheduled for my 7wk old baby, not seen on time by 1.5hrs. Receptionist would not help with resolving this issue. Did not bring milk for baby as was deemed a 'quick review. So baby in distress waiting..not acceptable to leave a baby waiting with no milk.
Visited July 2023
Ash Trees Surgery has not yet replied.
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2023
I haven’t seen a doctor since moving here 15 months ago. I had a medication review in January and I rang in June for an appointment just to speak on the phone and it was a week before I could get an appointment. The doctor rang me early and couldn’t get me off the phone quick enough I was given one minute of his time and he said “thank you good bye” and hung up
Visited June 2023
Review titled Ash Trees Surgery
Replied on 06 July 2023
We are sorry you felt let down by this. We are short of GPs across the whole country and this means waiting times have increased - which none of us wish to see. We are trying our hardest to do all we can for our patients and we hope the situation improves soon.
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Review titled Blood results
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
Have phoned for my blood results...once seen by a doctor, for over 12 months. Was told yesterday by irate receptionist that this no longer possible as they had changed the rules. I had to come down specially and get a printed result. Did this and was told by lovely receptionist that this was not true, and I could still get results over phone?????
Visited February 2023
Review titled Ash Trees Surgery
Replied on 06 July 2023
Thank you for your comment. If the GP has seen the results and added a comment if they are normal or not then our team can advise you on the phone. If the GP has not yet commented then our team won't be able to pass on a comment. You can get copies of your results printed out. We hope results may be available on the NHS App soon as well so this will be easier for you.
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Review titled Harassment
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I have received numerous (more than 10) unsolicited text messages from Ashtrees Surgery asking me to book an appointment with them for a Covid 19 jab. I am not one of your patients, have not had any of my Covid jabs there and do not wish to have one there. I spoke to the receptionist, who was abrupt and stated that I was not the only person to have received such texts. I asked her to ensure that the texts stop. She informed me that this wasn’t possible and that I should block the texts. I informed her that I had already blocked Ashtrees Surgery but was still receiving the requests. She stated that she couldn’t offer any further assistance. Please make this stop. if not, I will take it to the information commissioner’s office.
Visited November 2022
Review titled Ash Trees Surgery
Replied on 06 July 2023
We are very sorry this happened to you and that the receptionists was abrupt. Some of these text messages were sent by an external NHS body which we had no control over. We do not think this is happening now but do let us know if it does occur.