Ashbourne Medical Practice
Clifton Road, Ashbourne, Derbyshire, DE6 1DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wishing I never bothered
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
I've been using the surgery for two point five years. In this time my son has been extremely unwell every month and still they don't have a clue. Apparently I'm supposed to accept 10 different answers by ten different doctors. Apparently I'm told to look it up on the internet. So what is the point of these non educated people then? They refuse my son antibiotics when doctors in Derby and Hull had no problems with it, then it actually helped my son. No, they don't want to help us because it's giving them narcissistic supply by being unempathetic and gas lighting my role as a mother when I have been doing everything I can to help my child. Even the pharmacy attached said my son needs antibiotics. As a result my son misses school for several weeks. I've never seen my son so sick until I joined these doctors. Hard to make appointments unless you're sat in the waiting room and hear how many people walk in and make one, just like that. You need to stop changing your staff. One says one thing, the other undermines it. Then you're waiting an hour for your appointment when it stated only one appointment before me. Can't help me thinking it's intentional. This area of Ashbourne aren't fans of people with colour either and I feel like we have received this attitude from the doctors too. They literally have no clue. To state I'm angry and disappointed to say the least.
Visited May 2024
Ashbourne Medical Practice has not yet replied.
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2023
So first I couldn't even make an appointment for weeks, always being told they booked for next two weeks, when I finally get an appointment it's an hour delay!!!!! Terrible experience. Won't bother again!
Visited August 2023
Ashbourne Medical Practice has not yet replied.
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Review titled ‘A Touch Better Than Excellent’
Rated 5 stars out of 5
by Dennis Allum - Posted on 03 July 2023
Having just moved to the Ashbourne area and brought a few ongoing health issues with us, we registered with fingers crossed. Having struggled over the weekend, I found it necessary to call into the surgery this morning for an immediate appointment and enjoyed a smiling and helpful receptionist who kindly booked me in. Within an hour I was sitting in front of my new lady GP who was absolutely wonderful and examined me fully. Treatment plan sorted and asked me to call the hospital to arrange an xRay. Well, rather than call, I just walked into the adjoining building and into the Hospital’s reception area where I was greeted by more charming reception staff who said ‘take a seat and we’ll try to fit you in now’. Within 5 minutes or so I had had my xRay, my wife had collected my medication and I found myself on the way home feeling totally relieved, hence the the heading for this review. What a great Practice, great people and perfect location. Thank you so much. A very nice welcome to Ashbourne indeed.
Visited July 2023
Ashbourne Medical Practice has not yet replied.
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Review titled ‘A Touch Better Than Excellent’
Rated 5 stars out of 5
by Dennis Allum - Posted on 03 July 2023
Having just moved to the Ashbourne area and brought a few ongoing health issues with us, we registered with fingers crossed. Having struggled over the weekend, I found it necessary to call into the surgery this morning for an immediate appointment and enjoyed a smiling and helpful receptionist who kindly booked me in. Within an hour I was sitting in front of my new lady GP who was absolutely wonderful and examined me fully. Treatment plan sorted and asked me to call the hospital to arrange an xRay. Well, rather than call, I just walked into the adjoining building and into the Hospital’s reception area where I was greeted by more charming reception staff who said ‘take a seat and we’ll try to fit you in now’. Within 5 minutes or so I had had my xRay, my wife had collected my medication and I found myself on the way home feeling totally relieved, hence the the heading for this review. What a great Practice, great people and perfect location. Thank you so much. A very nice welcome to Ashbourne indeed.
Visited July 2023
Ashbourne Medical Practice has not yet replied.