Ashfield Medical Centre
15 Austhorpe Road, Crossgates, Leeds, West Yorkshire, LS15 8BAContact details and opening times
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
Not everything has to go through patches. At times you need to speak to a human for help. All the times I contacted the surgery even before patches I had to hold between 30mins to over an hr before u can be answered. I have screen shot to prove the times. If you then get answered Receptionist are rude and not helpful at all. If Iam this frustrated and I have the data to hold what happens to deprived people and elderly people some who still use landlines🤔holding for that long is not right and for some of us we making these calls while working. It’s ok to hold if at the end of that call you then get a helpful person or at least an apology on behalf of service. My experience has always been so frustrating. I hope you take patients experiences seriously and make some improvements cause your service not good at all. Very poor, put yourself in service user shoes. I understand services are busy but not to this extend and the experience is just overall horrible.
Visited June 2024
Review titled Ashfield Medical Centre
Replied on 19 July 2024
Dear Patient. Thank you for your feedback. Firstly I'd like to apologise for your experience when contacting the practice, this is not the type of service we are wanting our patients to receive. I want to reassure you that we take feedback seriously and use this to make improvements and review our systems. Our phone system has been identified that it is not suitable for the service we wish to provide and we are currently in the process of switching this over to a new provider, however this has taken longer than expected. We hope this new system will allow us to react quicker when we are experiencing an increase in demand, meaning we can reallocate other staff members to support the phones, ensuring our patients wait times are reduced, the new system will also include the callback option for patients. Patchs can be used to send a message to the practice should you have a question this isn't just a tool for requesting an appointment this can be an alternative rather than holding on the phone and a member of the team will respond to your request/query via this route and you can stipulate how you would preferred to be contacted back when we respond. I have taken on your feedback regarding our reception team and this will be reviewed and training given to improve our patients experience. Once again thank you for you feedback. Michaella Practice Manager
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Review titled New appointment system terrible
Rated 2 stars out of 5
by Susan westerman - Posted on 20 April 2023
To day tried using the new appointment system as you cant phone the surgery for one you have to do it online through Patches system through ashfield website. At 8am started the process of getting on the form. There are 10 questions to answer and after every question it tells you how many many appointment spaces left. I am quite savvy using websites but I found myself panicking when I got to the 8th question and it popped up 2 spaces left. Just managed to finally get to the end and Send it. It came up my form had gone to surgery and they would get in touch. After 1 hour I got a message I would get a consultation phone call from my GP in the afternoon. If needed they would give me an appointment for face to face. I do not like this system and will definatly think about changing to a surgery that doesnt use this system. Terrible experiance prefere to phone in and speak to a receptionist and know straight away if getting an appointment.
Visited April 2023
Review titled Ashfield Medical Centre
Replied on 01 August 2023
Thank you for your feedback regarding your experience using our online consultation form. Regarding the countdown you mention, you have 30 minutes to complete the form once you have started it, the countdown is the number of questions you have left to answer. We have found that once patients have registered with Patchs this then makes it easier to use when you need it again. The questions are so we can gather as much information as possible in order that you are seen by the right person. We are able to signpost patients to the most appropriate service meaning patients can be prioritised in order of urgency. At times due to staffing we may be limited on face to face appointments and you will offered a telephone appointment from this if the clinician feels you need to be seen face to face they will ensure that another appointment is booked. Should you have any problems completing the Patchs form, patients can still contact the surgery via the phone and our reception team are able to complete the form on the patients behalf. Thank you for your feedback and will take this on board as we continue to try an increase our capacity for our patients.
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Review titled Awful patient care
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
They've changed their way of working to "make things better" for the patient. What a load of rubbish! You can't ring for an appointment any more, you have to fill in a form which is then assessed. But that's only if you have access to the internet, which a lot of older people don't have. You can't even call into the surgery and ask for assistance with it! Way to go Ashfield, easiest way of getting rid of your elderly patients - by pretending you care and want to help them and then completely blocking their access to healthcare with your wonderful new idea! Oh, and the receptionists - just plain rude and unhelpful
Visited January 2023
Ashfield Medical Centre has not yet replied.