Ashfield Surgery
8 Walmley Road, Sutton Coldfield, B76 1QNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Broken system
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2025
It’s now 05.58 on Monday 14/04/2025 and I need to speak with a doctor to obtain a drug for a condition that is excruciatingly painful and it leaves me virtually unable to walk. I know the drug will relieve the condition within 48 hours so it’s relatively straightforward. I go online to make a telephone appointment for today only to find that I’m making a booking for tomorrow Tuesday 15/04/2025! The system is broken. The level of gatekeeping here makes a straightforward and quick appointment impossible. I can not wait until tomorrow due to the level of pain!!
Visited April 2025
Ashfield Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mr Gary Murphy - Posted on 11 April 2025
Just moved into area registered with the new surgery got seen in 2 days and an appointment for my wife with dementia. Brilliant
Visited April 2025
Ashfield Surgery has not yet replied.
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Review titled Confusion with new online practice
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2025
I needed to speak to a doctor or an associate about my high blood pressure after being told to return if it was over a a certain number . Questions on list were not relevant to me so l was given an appointment for two weeks time , like the lady in one review l had to say yes to some answers just to get a phone call or email back even though the answer was no . On enquiries the person l spoke to was quite rude and told me to go to A& E when l really needed blood pressure tablets and some answers from a doctor or associate I don’t need this extra stress in my life as l need to be well for my husband who has dementia . This needs to be reviewed for patients who are in similar circumstances
Visited March 2025
Review titled Ashfield Surgery
Replied on 07 March 2025
Dear Patient I am sorry to hear you have had difficulties with out new online booking system. I am grateful for your feedback and will be sharing this with our clinical team at the next meeting. For blood pressure checks, I would advise you call the practice and book an appointment with one of our healthcare assistants. They can take a reading here in the practice and speak to the duty doctor immediately if it is high and requires treatment. Alternatively you can submit a question to the doctor via the 'Questions and Admin' section. The duty doctor may send you a form to submit your recent blood pressure readings in and then pass this onto your registered GP for review. I will share this with our reception team to ensure that in future the correct advise is passed onto callers in a similar situation. Thank you Matthew Lowe, Practice Manager
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Review titled Worst practice
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2025
Impossible to contact, very poor communication and correspondence. Very poor healthcare provision with no follow up. I have finally decided to change my GP surgery.
Visited March 2025
Ashfield Surgery has not yet replied.
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Review titled Privacy
Rated 2 stars out of 5
by Anonymous - Posted on 17 March 2025
I am currently sitting in the doctors surgery, and a poor old lady has just come in wanting to book an appointment (she is on a zimmer frame) The receptionist started to take all of her details and ran through the new system questionnaire and literally everyone, could hear including those now in the queue and those sitting waiting for an appointment. This poor old lady was 80 years old!!!!Why oh why couldn't this lady be shown some dignity and respect? surely, the receptionist or another member of staff should have taken her into into a private area and then helped her complete the form As a society, have we really sunk so low that you can't show someone some compassion when they are struggling...
Visited March 2025
Ashfield Surgery has not yet replied.
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Review titled Online system
Rated 3 stars out of 5
by Gaynor - Posted on 02 April 2025
An out of hours GP contacted me an hour after the receptionist said my appointment would be [from ashfurlong)he was only able to help a little and I will still need to book in at ashfield to see a doctor. The online questions need adapting more and a box where you can explain a bit more as bot every box fits the question.
Visited March 2025
Ashfield Surgery has not yet replied.
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Review titled Needs improvement
Rated 2 stars out of 5
by Karen Robinson - Posted on 18 March 2025
I have had several experiences with the new booking system since it started. I have emailed the practice twice to inform them of a particular issue I had and I never had a response. My main argument is that the patient’s opinion is being disregarded. Speaking for myself I am quite confident that I can judge if I need to see a doctor and whether it is urgent or not. However my judgment isn’t taken into consideration. The tick boxes are not always relevant but there is no alternative to make an appointment. There is no comment box to expand on reason for appointment. There is no way to challenge a decision made about my appointment, it is made purely by me ticking boxes whether they were relevant or not. My own doctor is never offered for appointments and there is no avenue for me to make a pre bookable appointment with her. I am all for progress but I feel the practice has completely missed the needs of maybe not all but definitely some of their patients. I would urge you to listen to patients and tweak your new system to address their concerns. At the moment the system is very rigid and I think some flexibility needs to be introduced.
Visited March 2025
Ashfield Surgery has not yet replied.
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Review titled Booking an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2025
I tried calling, nobody answered and all I got was the message to book online, the phone appointment I have is over 2 weeks away so urgency doesn't seem to be a priority. I don't agree on having to do everybody online as somethings you need to speak to a person. I rarely need an appointment so if I need to book one I might be needed. Just a thought
Visited March 2025
Ashfield Surgery has not yet replied.
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Review titled Website difficult to negociate
Rated 3 stars out of 5
by Sandy Kinvig - Posted on 13 March 2025
I received a text message yesterday inviting me for a spring Covid jab. I clicked on the link provided and was greeted with No appointments available….not very professional. I had to wait till today as the phones aren’t manned on a Wednesday afternoon, wait in a queue before speaking to a human who gave me an appointment straightaway.
Visited March 2025
Ashfield Surgery has not yet replied.
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Review titled really annoying
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2025
I have been trying to get hold of my blood results and the website is useless as i am unable to make an appointment. so frustrating.
Visited March 2025
Review titled Ashfield Surgery
Replied on 06 March 2025
Dear Patient Thank you for getting in touch. For test results, we ask that you select the ‘Test results’ option under ‘Questions and admin’. From there you can submit a request for your results. Depending on the results you may be sent a link to book an appointment with the doctor to discuss it further or you may be sent suggestions and health advise via text/email. Additionally, the practice will contact you first if there is a significant problem with your results. You can also view your results via the NHS App or Patient Access if you are registered with either service. Thank you Matthew Lowe, Practice Manager