Ashfield Surgery
8 Walmley Road, Sutton Coldfield, B76 1QNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Need a bigger surgery
Rated 3 stars out of 5
by Anonymous - Posted on 30 March 2023
Find it extremely hard to book an appointment with the surgery no complaints about staff there just doing there job the present surgery isn't large enough to cope with appointments and yhere building new houses around here its going to get worse
Visited March 2023
Review titled Ashfield Surgery
Replied on 04 April 2023
Dear Patient Thank you for your feedback, I am sorry to hear you have had difficulty in booking an appointment recently. The practice has had two major extensions over the years as our practice population has grown. This will continue to be the case into the future. In the meantime, with the use of technology and more efficient use of our clinical rooms, we have been able to accommodate more clinicians in the surgery then ever before. Furthermore, we now work closely with our primary care network (PCN) to offer additional appointments in the evening and weekend at our partner practice of Ashfurlong. Please be reassured we will continue to increase our capacity in line with the practice population. Thank you Matthew Lowe, Practice Manager
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Review titled Saved my life
Rated 4 stars out of 5
by Anonymous - Posted on 29 November 2023
Your Review: I visited the GP surgery for a blood test, which was requested by the GP because I had high cholesterol. Whilst my bloods were being taken by a member of staff, who suggested having a PSA test. The results were high for the PSA and investigations took place eg consultations, biopsy’s etc. Having an agonising wait for the results, it was confirmed I had Grade 2 prostate cancer. My world was turned upside down and I really didn’t know what option of treatment I wanted. Visiting the consultant at Solihull hospital, the decision was taken out of my control and I was told that surgery was going to take place to remove the prostrate. My operation was planned now for early December 2023. I would like to say a big thank to the staff member who has saved my life and agreed to take their advice and have a PSA blood test. However, I have personally thanked this staff member and told them of my journey. It was a very emotional meeting to which I am pleased I had the chance to do so. So, my advice to men over 40 years of age, please, please get a PSA blood test, as it too can save your life.
Visited January 2023
Review titled Ashfield Surgery
Replied on 11 December 2023
Dear Patient I was very touched to read your message. I am so pleased to hear that you are receiving the treatment you need and wish you a speedy recovery. Our clinicians often take a holistic approach when treating patients and will often suggest further testing if they have any concerns. While nobody likes having more blood tests or extra investigations, I do strongly recommend patients take the opportunity if offered. Wishing you all the best for the year ahead. Warm regards, Matthew Lowe – Practice Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
Ashfield surgery has drastically gone downhill since COVID. It is nearly impossible to make an appointment and they've removed the option to book appointments online and the call-back option so that you aren't waiting for an unacceptable amount of time on hold. It took me 1 hour and 40mins to get through to somone after phoning bang on 2pm, only to be told there are no appointments for two weeks.
Visited December 2022
Review titled Ashfield Surgery
Replied on 12 December 2022
Dear Patient Thank you for your feedback and I am sorry to hear of your recent experience of our services. Demand for appointments is always high, and our team are working hard to ensure that everyone who calls gets an appointment as quickly as possible. We are working with our GP colleagues in the local area to offer additional telephone appointments and face-to-face appointments at our sister-site at Ashfurlong Medical Centre. Flexibility in who you see and when you can be seen, will help us to get you booked in sooner. By explaining to our reception team the reason for your appointment, we can often signpost you to a more appropriate clinician or member of our team to deal with your enquiry. Appointments are still available for booking in advance online via Patient Access. These are however in high demand and are often booked as soon as they become available. The call back function on our phones is still active and many patients use it to save them hanging on the phone in the morning. We have found that patients who request a call back on their mobile in an area with poor signal may not receive our call. Where possible we will leave a message on your phone. If a patient calls us again after their initial request for a callback this ‘resets’ their position in the queue and they loose their call-back. During peak times, it may take us a while to call everyone back but rest assured you will be called back. We are continually reviewing the amount of appointments available and where possible increasing capacity via locum GPs. Thank you for taking the time to leave your feedback. Matthew Lowe, Practice Manager
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Review titled Terrible uncaring practice
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
Terrible service and lies to patients, waiting times are appalling. Telling you they have done something over the phone only to be told by someone different they haven’t. No care for sick patients
Visited December 2022
Review titled Ashfield Surgery
Replied on 12 December 2022
Dear Patient Thank you for your feedback and I am very sorry that your experience of the practice was as you described. I will be looking into this as a matter of urgency. It would help me to know your name and the date/time you attended the practice. If you could call the practice and ask to speak to the practice manager or deputy manager, we would be happy to investigate further. Matthew Lowe (Practice Manager)
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Review titled Quick service
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2022
Rang at 08.29.58 got straight through. 4th in queue but answered almost immediately. Made appointment for the afternoon and rang off within 2 minutes. Saw one of the registrar doctors who was very thorough and put me at ease. Blood test appointment however couldn't be earlier than 13 days.
Visited September 2022
Review titled Ashfield Surgery
Replied on 12 December 2022
Dear Patient Thank you for your feedback. I am so pleased you were happy with your experience of the surgery. We have recently addressed the issue of waiting times for phlebotomy appointments by adding on additional clinics. Thank you for taking the time to get in touch to leave feedback. Matthew Lowe, Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
Can never get a call back from a Dr as always full/busy. Since Covid the service is diabolical. Also the surgery is desperate for a face lift as really shabby and most ceiling lights do not work. Poor very poor.
Visited August 2022
Review titled Ashfield Surgery
Replied on 12 December 2022
Dear Patient Thank you for your feedback. Our new telephone system allows callers to ‘save’ their place in the queue and we will call them back when it is their turn. This saves patients having to wait on their phone to get a response from the practice and has been well received by our patients. Where the call-back function fails, is if a patient calls us again after the initial call as this ‘resets’ their position in the queue. During peak times, it may take us a while to call everyone back but rest assured you will be called back. We have found that patients who request a call back on their mobile in an area with poor signal may not receive our call. Where possible we will leave a message on your phone to advise you we have attempted to call you.