Ashford Medical Partnership
Bentley Road, Willesborough, Ashford, TN24 0HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist in the wrong job
Rated 1 star out of 5
by Sarah Dawes - Posted on 01 January 2025
I came to the surgery for an appointment and the receptionist was such a rude woman. Her arrogant attitude and making snide comments under her breath to her colleague about my inquiry was unbelievable. I think she was annoyed because I interrupted her chatting about Christmas activities with her colleague. Surely part of her role is to be polite and helpful and if she doesn’t want to do that then a people facing job is not for her. She made my experience all the more uncomfortable and unpleasant and I do not wish to deal with her ever again. Looking at other reviews I can see other people writing about rude reception staff. Perhaps the practice manager and partners should look into things. In my visit your receptionist let the practice down and is giving it a bad name.
Visited December 2024
Ashford Medical Partnership has not yet replied.
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Review titled Rude Receptionist
Rated 2 stars out of 5
by Suzy - Posted on 30 December 2024
Elderly patient who is not IT literate came to the surgery to make an appointment and was told by receptionist to "Make an appointment online", When the patient explained she struggled with using the internet and was there an alternative way the receptionist said "Well 36 000 other people manage to make appointments on line" and "most people have someone to do it for them". The receptionist did not want to make the appointment for her and just reiterated the patient would "need to make it on line". As a result the patient has gone away without the medical attention she requires. The receptionist's actions and words lack compassion, care or helpfulness. If you find navigating the internet difficult, this practice may not be for you.
Visited December 2024
Ashford Medical Partnership has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Abby Jones - Posted on 28 November 2024
GP was very kind and friendly and I felt listened to throughout the appointment. He completed a prescription for me there and then and I was able to collect it from the pharmacy on the same day.
Visited November 2024
Ashford Medical Partnership has not yet replied.
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
Been waiting for 2 days for a prescription to be signed off. The receptionist was rude and unhelpful and told have to wait till end of day. The way they treat there patients is disgraceful. Would not recommend to anyone.
Visited November 2024
Ashford Medical Partnership has not yet replied.
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Review titled amp not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2024
After filling in online form I was informed after a 2 hour wait that my need has deemed 'needing same day assessment' and as they were at full capacity and only have routine appts my wait would be 10 days away so ring 111 or go to urgent care wmh hosp. I called 111 who were very helpful and contacted the surgery on my behalf to advise them I needed to speak to a doctor that day. A doctor then called back 2 hours later and after a 5 minute conversation I had a prescription left at pharmacy. When I went to collect the prescription the surgery was empty except for 1 patient and 2 receptionists. Are these doctors working from home? What is the point of keeping these buildings open when the doctor's aren't staffing them? Why is it we can no longer see a doctor face to face when amp have so many doctors on the payroll. Are they all part time and working from home?
Visited November 2024
Review titled Ashford Medical Partnership
Replied on 22 November 2024
This is an example of the system working. All GP practices are required to reserve appointment slots that can only be filled by 111 (i.e. we cannot book into those slots ourselves). In this case we were full - we had no slots we could book into - but we still had 111 slots available. So you called 111 and they used one of their slots for access to our doctors. The majority of GP appointments are now F2F. We are a total triage practice which means appointments, appointment type and clinicians are allocated based on need. If the GP triage team determine you need a F2F appointment they will allocate one to you.
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Review titled No appointment available
Rated 2 stars out of 5
by Anonymous - Posted on 06 November 2024
I required a face-face review as per my e-consult, but the surgery could not offer an appointment as over capacity. Requested I speak to 111 (who cannot provide a face-face) and who suggested I wait for my GP. I will need to take my chances with OTC medication or self present to ED when this is a misuse of the service. It is these very incidences that are ruining our NHS.
Visited November 2024
Ashford Medical Partnership has not yet replied.
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Review titled Not so great receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
Wait 40 minutes in a 9 person phone queue. Get through to a not so helpful receptionist that cared more about me being at a new address than getting me to be seen by a doctor. The call should go, “Can I see a doctor please?” “Yes, of course. Xxx time today” “Thanks see you then” Instead it is always, no appointments today. What are we paying for these days?
Visited October 2024
Ashford Medical Partnership has not yet replied.
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Review titled Caring doctors and improved appointment availability
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
I’ve had to book several appointments recently for family members with acute conditions, and the experience has been noticeably improved. Previously, we were often directed to the UTC due to a lack of appointments, but this month we were able to secure same-day slots through Klinik. The doctors and nurses continue to be incredibly professional and compassionate, taking the time to explain conditions and treatments thoroughly. Special thanks for being so wonderful with my toddlers—amazingly, they look forward to GP visits!
Visited October 2024
Ashford Medical Partnership has not yet replied.
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Review titled Repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I have a repeat prescription, every week for over two years, I know your busy but missing my prescription can only but set back my long term recovery.
Visited October 2024
Ashford Medical Partnership has not yet replied.
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Review titled Phone appointments
Rated 3 stars out of 5
by Anonymous - Posted on 16 September 2024
I have recently had my diabetic bloods done and had a telephone appointment booked to discuss my results. The appointment was set for between 3.20 and 5.20pm. On my NHS App there was a specific time of 4.20 which I was working around. The first call was made at 14.50 (outside the time slot) and the second at 15.22 which I just missed. I called the surgery back but was told that I would have to rebook even though when I called it was before the scheduled time on the NHS App (4.20) as the diabetic team set their own lists. Is it a 2 attempts and you’re out system that is being operated? One call was half hour before the time slot actually began. Is there no flexibility in this system for working people at all who cannot sit by their phones during normal working hours?
Visited September 2024
Ashford Medical Partnership has not yet replied.