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Ashfurlong Medical Centre

233 Tamworth Road, Sutton Coldfield, West Midlands, B75 6DX

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Drs are great but reception infuriating

    Rated 2 stars out of 5

    by Anonymous - Posted on 08 February 2024

    Rang today because I had an appointment letter come through in the post about a scan. I had a scan two months ago - had no knowledge of a new scan request. Receptionist simply couldn't be bothered to help me. Told me to 'just go anyway'. It's in Solihull, not to mention an NHS cost if it's just a duplicate. Gave me a couple of other ridiculous possible reasons. Finally when pushed looked at my notes to find a note relating to it which explained it all. It's really really infuriating to phone for answers, and immediately been seen as an inconvenience. This lady absolutely just wanted me off the phone.

    Visited February 2024

    Report as unsuitable

    Review titled Ashfurlong Medical Centre

    Replied on 16 February 2024

    Dear Patient, Thank you for your feedback. I am sorry that upon contacting the Surgery you were not met with response we would expect from our Receptionist and felt you were an inconvenience. This is not the level of care we strive to provide. Since you have contacted us, we have updated our phone system and are now in a position to audit calls and will be doing so on a routine basis. We are confident this will ensure that all future contact is dealt with, with the level of care and compassion that we expect from all of our team. Kind regards Lucy Reception Manager

    Report as unsuitable


  2. Review titled difficulty getting an appointment recommendation

    Rated 2 stars out of 5

    by heather maybury - Posted on 08 April 2023

    I called the surgery on 3/4/23 at 8am. After 1hr and 27 minutes the call was answered and after asking the reason for wanting an appointment. I was then told that there were no appointments left and to call again the next day. Can I advise that callers are only in the que if appointments are available. I understand that there are a shortage of GPS

    Visited April 2023

    Report as unsuitable

    Review titled Ashfurlong Medical Centre

    Replied on 01 September 2023

    Dear Heather, Thank you for your feedback. Since your review we have amended our appointment systems to ensure patients are offered appropriate appointments at their first contact. As yet I am not able to monitor telephone queue length or change the patient message from within the surgery, however I am confident you will see improvements in these areas in the near future. Many thanks Leanne Practice Manager

    Report as unsuitable