Ashley Centre Surgery
Windsor Court, 9A Ashley Road, Epsom, KT18 5AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent GP practice with continued improving services
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
Had a routine HRT review with my GP today which was via an online questionnaire. Normally I request an appointment, and then go through a set of questions with the GP face to face or via a call to establish if there are any issues, there are usually none, at which point I get my HRT meds prescribed. Today this step was via an online questionnaire which resulted in an immediate prescription to my pharmacy. If there were any issues, the next step would have been an appointment with the GP. ,I thought this was great for straightforward cases with no issues, and saved so much time, a great new process Ashley Centre !
Visited April 2024
Review titled Ashley Centre Surgery
Replied on 15 April 2024
Thank you for your lovely feed back about your recent experience at the surgery. We are glad that you found the online form to be simple and efficient to carry out your review. Sally, Practice Manager
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Review titled Great GP
Rated 5 stars out of 5
by G Mehdipour - Posted on 13 April 2024
I had an appointment at the Ashley Centre Surgery, the GP was very informative about my condition, he listened well and provided lots of information. He was most kind and very professional.
Visited April 2024
Review titled Ashley Centre Surgery
Replied on 15 April 2024
Mr Mehdipour Thank you for taking the time to give such lovely feedback about your experience at the surgery. We have shared your comments with Dr Senad. Sally, Practice Manager
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Review titled Really helpful
Rated 5 stars out of 5
by James Chapman - Posted on 25 March 2024
I needed to rearrange my physiotherapist appointment today at regrettably short notice. The lady behind reception was extremely helpful and managed to secure me a date that suited me perfectly. This is top of the original ally being made within two hours of me submitting the form originally. Great service! Thank you!
Visited March 2024
Ashley Centre Surgery has not yet replied.
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Review titled Very helpful practice
Rated 5 stars out of 5
by Dawn - Posted on 25 March 2024
The receptionist was very helpful and found out the information I required. She booked me an appointment quickly and was very efficient and friendly.
Visited March 2024
Ashley Centre Surgery has not yet replied.
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Review titled Very helpful receptionist
Rated 4 stars out of 5
by Mo Blackett - Posted on 21 March 2024
Phoned with a query regarding the need for more ointment after visit to Leatherhead Hospital, ointment not on my repeat prescription. Receptionist took details, spoke to duty doctor and arranged a prescription to be sent to pharmacy. An amazing service, thankyou to the lady receptionist who restored my faith in the surgery.
Visited March 2024
Ashley Centre Surgery has not yet replied.
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Review titled Great diabetic care
Rated 5 stars out of 5
by Emma - Posted on 06 November 2023
I was diagnosed with insulin dependent diabetes last year. It was quite a shock and the NHS emergency system, really let me down. The specialised diabetic nurse at Ashley Centre was brilliant. She explained my diabetic care path and assisted me through the process. Always being attentive and caring. Thank you, a great example of patient centred care.
Visited November 2023
Ashley Centre Surgery has not yet replied.
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Review titled Getting through on phones=awful
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
On a Tuesday afternoon I spent 1hr 5 mins in a queue waiting to get through to reception. For 40 mins I was first in the queue. Incredibly frustrating. When you get through to staff I always find them helpful and doctors in my experience are brilliant. The phone service totally let's the practice down though and if not improved will force me to change practice unfortunately.
Visited March 2023
Ashley Centre Surgery has not yet replied.
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Review titled Frustrating and no appointments
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
I am new to the practice. I continually get texts on my phone asking me to take part in surveys. My phone is not Wi-Fi so I can’t. I have a tablet for emails but reception ignore my requests for email, so I can’t win. Have struggled to try to get app but still unable to use. I get confused and find this upsetting. No appointments at all. I recently had a chest infection and had to go to 111 for help getting a call back for antibiotic. Very frustrating and not user friendly.
Visited January 2023
Ashley Centre Surgery has not yet replied.
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
Terrible services, the receptionists have a sign saying they won't tolerate abuse? They are the most heartless people i have heard handling calls... talk about customer service you need new staff. No sympathy nothing and work in healthcare sector? joke Going to be making a formal complaint and taking this all further. Can never get appointments ask to ring at a certain time never anything left. Service has just been going downhill with this practise.
Visited December 2022
Ashley Centre Surgery has not yet replied.