Ashton Medical Group - Glebe House
Glebe Street, Ashton Under Lyne, Lancashire, OL6 6HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unacceptable and highly unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
Such a shame the reception staff let the doctors down . I rang up to date after filling out an online consultation form on Wednesday morning , received a text Thursday evening 6pm asking me to contact surgery so rang them today which is Friday first thing . I needed my 2 year old to be seen who’s poorly I was told next available appointment is next Thursday that 8 days after filling out a consultation form that should really get u an appointment within 48 hrs . Funny how u follow all the procedures and policy but the practice not capable of doing the same . I mentioned my child is poorly needs to be seen before then I was told to go to walk in centre or wait till next week , I mean come on my child illness isn’t going to wait I’ve asked for him to be seen for a reason . Nowadays I get pure anxiety even requesting an appointment it’s unbelievably nerve wracking and the person ur met with at the other end of the line is so so rude and obnoxious makes u want to cry literally. I explained to reception I can’t go walk in as I have two under two I was told we’ll gp isn’t for emergencies… lack of sheer compassion and then I was told to be quiet and listen in such a nasty assertive manner . I really give up with this surgery … making a 2 year old wait 8 days before he is seen is not acceptable and just not right … I will have to take him a n e or walk in . Looks like we’re asking for too much these days and kindness has just gone down the pan .
Visited November 2023
Ashton Medical Group - Glebe House has not yet replied.
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Review titled Practice and patients
Rated 3 stars out of 5
by harry singleton - Posted on 30 July 2023
I have been critical of the practice for not involving patients enough in decisions. We make the decisions and you have no say in the matter . That always creates animosity and friction. Now i want to praise the practice and praise certain patients. The Practice has started to improve and that must continue. Some patients have had the courage to speak up publicly and that is not an easy thing to do. I hope i have done that. In life change only comes when you have the courage to speak up about it. A typical example of this is people complained about certain attitudes of receptionists and this has instigated change for the good. The practice is starting to listen to patients. That is good. Patients must never be frightened of expressing constructive criticism. Once again i say Change only comes when you have the courage of your convictions
Visited June 2023
Ashton Medical Group - Glebe House has not yet replied.
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
Tried to make an appointment for my son who us suffering with depression and his mental health. He can't get an appointment, had one telephone call 12 months ago . All I was told was to fill in the online consult form, which after a certain time says they're not taking anymore that day. The receptionist are no help at all, to busy chewing gum, Never had such poor service since this doctors became Ashton Medical Group. Even the staff are unprofessional. Absolutely disgraceful service !
Visited April 2023
Ashton Medical Group - Glebe House has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Paul Berry - Posted on 03 March 2023
The Doctor I saw put me at ease and explained everything very clearly to me,and the receptionist I spoke to was very understanding,polite and professional,a credit to the practice.
Visited March 2023
Ashton Medical Group - Glebe House has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2023
At five past eight after being cut off once no appointments left seems to be relying on online appointments. Although the staff are Polite it doesn't get you to see a doctor
Visited February 2023
Ashton Medical Group - Glebe House has not yet replied.